Research Reports

2023 Patient Communication Preferences Report

55% of patients will switch their healthcare providers if their communication preferences are unmet. So they want options. 81% of patients said their communication expectations have changed since COVID-19. So they want new options. 

What will make patients stay, earn their loyalty, improve their health outcomes, and protect the revenues of healthcare providers and patient engagement platform providers?

We uncovered patient communication preferences and trends for 2023 and beyond for you. Discover:

• Patients’ top channel choices for touchpoints across the care cycle
• Why and how these preferences are shifting
• How your competition is integrating and scaling these channels