Break down communications barriers
Embed click-to-call within your mobile app or browser experience so customers can easily get in touch, and your agents can instantly access contextual user information when they answer.
Embed click-to-call within your mobile app or browser experience so customers can easily get in touch, and your agents can instantly access contextual user information when they answer.
In-App Calling uses WebRTC (Web Real-Time Communication) to initiate your calls, and uses any number you’d like under the hood. Rather than all of your inbound contact center traffic relying on toll-free, you have the flexibility to offset some of that costlier traffic by initiating the call in-app or in-browser.
Refine caller and agent experiences with the flexibility to add and swap leading voice AI tools.
Easily send encoded customer information in the SIP header to surface relevant details to contact center agents so they can provide fast, effective support.
Get network reliability on a global scale with regional datacenter-deployed WebRTC gateways, optimized for latency and meeting regulatory requirements.
Our Client SDKs make it simple to build In-App Calling into your customer experience, compatible with any web browser or device type.
Leverage additional features of Bandwidth MaestroTM for your in-app call flows, like advanced call routing and virtual agents.
Offset the high cost of PSTN tariffs by opening a secondary channel for inbound calls. Consolidate WebRTC and PSTN calling with a single vendor.
The success of our customers is our priority. We provide a named support professional to every customer, making it easy to access our team of industry vets who are well-versed in telecom so you don’t have to be.
In-App Calling provides you with the ability to embed click-to-call capabilities within a mobile app or web browser, creating a seamless and intuitive experience for your users to reach you.
Yes, Bandwidth’s In-App Calling is built using WebRTC to enable browser-based and application-based calling.
WebRTC stands for Web Real-Time Communication.
WebRTC (Web Real-Time Communication) is an open source technology that provides the ability to embed real-time communication within web browsers and mobile applications. Through the use of APIs, WebRTC enables users to initiate and connect a call without the need to install separate plugins or applications.
Bandwidth provides JavaScript, Kotlin and Swift SDKs for browsers, Android and iOS respectively.
Yes, In-App Calling uses SIP over WebSocket or TLS.
Nothing. The Bandwidth client SDKs, native browser capabilities, and use of network media servers remove the need for our customers to manage STUN, TURN, and ICE.
Yes, In-App Calling provides a JavaScript SDK for browsers as well as Kotlin and Swift SDKs for Android and iOS, respectively.