Bring your own AI
Don’t see your provider? If your AI platform supports SIP, WebSockets, or WebRTC, it can connect to your Bandwidth numbers. Custom-built voice agents work too.
Bandwidth AI infrastructure
The voice infrastructure built for any contact center AI
Bandwidth connects any conversational AI provider directly into your enterprise voice network, delivering calls to AI before they ever hit your contact center platform.
NEW!
Bland is now a verified Bandwidth AI integration
Bulldoze barriers to contact center innovation
Bandwidth provides carrier-level voice infrastructure for enterprises to connect their AI provider of choice directly into their global voice network. We call it Bring Your Own AI (BYO AI).
Carrier-level connectivity
Calls route to your AI platform before they hit your CCaaS, not through it.
Bring any AI provider
Any popular, niche, or a custom-built AI platform can connect to your global voice via SIP routing, bidirectional media streaming, or WebRTC.
Test and swap
Switch AI vendors without rebuilding your whole stack or touching your underlying voice layer.
Independent failover
Even if your CCaaS platform goes down, customers can still reach your voice AI, which connects at the carrier layer.
Ultra low latency
Deploy AI agents natural human conversation rhythms with our network architecture, designed for low latency.
Infrastructure-agnostic
Get your ai agents up and running faster with carrier-layer integrations, giving you flexible interoperability with your contact center, whether you’rea in the cloud, on-prem, or somewhere in between.
Bring Your Own AI with Bandwidth
Rigid stacks and one-size-fits-all AI solutions shouldn’t dictate how your call flows operate. Bandwidth BYO-AI is platform-agnostic and built for interoperability to give you complete freedom of choice. From well-known to niche solutions, Bandwidth can seamlessly connect your existing stack to your chosen conversational AI provider to deliver next-gen voice experiences.
How a call flows through Bandwidth
Call arrives
Bandwidth routes it to your AI at the carrier layer — before the CCaaS is involved.
AI handles it
Your Voice AI manages the interaction.
Human needed?
Bandwidth can transfer the call to your CCaaS, preserving the call context during the handover.
Wyndham ran this model with Five9 as their CCaaS and Canary as their voice AI. Instead of a simple integration, it became their disaster recovery strategy.
“It’s provided a de facto DR where we’re able to maintain the continuity in our dial plan and ultimately mitigate vendor lock-in.”
Joe DeLuca, Director of Voice Contact Center Systems
| Bandwidth BYO AI | Typical CC-level integrations | CCaaS-bundled AI | |
|---|---|---|---|
| AI integration flexibility | Any provider | Could be limited by platform | Typically locked to CCaaS partner |
| Failover path | Independent of CCaaS | Usually have a dependency on the CCaaS and the CPaaS | May depend on CCaaS availability |
| Switching AI vendors | Simply swap integrations at the carrier level | Re-integration required with the contact center platform | Renegotiate CCaaS contract |
| Works with legacy infrastructure | Yes | Partial | Rarely |
| Who owns call routing | You | Shared | CCaaS |
Three ways to connect
SIP routing with SIP REFER
This is the fastest path to production. Bandwidth delivers calls directly to your AI platform via SIP; the AI escalates to your CCaaS when a human is needed.
Media streaming via APIs and WebSockets
You get most control over call logic and context. A lightweight voice app you host sits between Bandwidth and your AI using our Programmable Voice APIs.
WebRTC and APIs
This is for browser-based or WebRTC-native AI applications. It offers the same control as Pattern 2, with WebRTC handling the media path.
Frequently asked questions
It means calls are routed to your AI platform by Bandwidth’s network before they reach your CCaaS. Your AI runs independently of your contact center software, with its own failover path.
Bandwidth delivers the inbound call to your AI platform via SIP. When the AI determines a human agent is needed, it issues a SIP REFER to transfer the caller to your CCaaS with full context intact.
A lightweight voice application you host sits between Bandwidth and your AI. It uses Bandwidth’s Programmable Voice APIs and WebSocket connections to stream bidirectional audio. This gives you the most control over call logic, context injection, and session data.
For browser-based or WebRTC-native AI applications, Bandwidth handles the media path via WebRTC while your AI handles the conversation layer. Same control as media streaming, different transport.
Both. If your AI speaks SIP, WebSockets, or WebRTC, Bandwidth can connect it. This includes proprietary models, open-source LLMs with voice layers, and fully custom-built voice agents.
Because Bandwidth sits at the carrier layer and connects before your CCaaS, your Voice AI call path can remain live, even if the CCaaS platform is down. Bandwidth’s 5x toll-free redundancy and independent failover keep calls routing to AI during CCaaS outages.
Change the SIP destination or WebSocket endpoint in your Bandwidth configuration. Your CCaaS integration, phone numbers, and routing rules stay exactly as they are. The swap is a configuration change instead of a re-architecture.
