Pre-built
connections to voice bots, or bring your own provider
65+
Countries with toll-free voice
24/7/365
network monitoring and detection
AIBridge
Stay ahead of the voice AI curve
Bulldoze barriers to CX innovation with pre-built connections to leading conversational AI voice bots, like Cognigy and Dialogflow.
Meet AIBridge
Test, swap, and activate voice bots with ease
AIBridge’s pre-built integrations to leading AI providers lets you free up your team for higher-value work, without building integrations yourself.
Cut weeks of development time
Easily test and deploy new AI tools in hours instead of weeks, with little development.
Boost CX with conversational IVR
Refine caller and agent experiences with the flexibility to add and swap leading voice AI tools.
Centralize global calling
Reach 65+ countries and 93% of the world’s economy with a single voice provider.
Quality you can trust
Deliver the best possible CX with 5x redundant toll-free that’s constantly monitored.
AIBridge partners
Design 5-star conversations with Cognigy’s voice bot.
- 2x consecutive leader in Gartner Magic Quadrant for Enterprise Conversational AI Platforms
- 100+ languages supported
Easily add Google’s voice bot to your contact center IVR.
- Use Dialogflow CX or Dialogflow ES for state-of-the-art virtual agents
- 30+ languages and variants supported
Free customers from IVR purgatory
Let your customers cut right to the chase with intelligent voice bots, saving everyone time.
Speed up issue resolution
Optimize your most critical KPIs, from average handle time (AHT) to average abandonment rate.
Save your agents for actual issues
Let voice bots handle the easy stuff so agents are engaged, productive, and satisfied with their work.
Lower contact center costs
Improve ROI by offloading simple requests to voice bots while reducing operating expenses and lowering agent turnover.
Meet demand instantly
Struggling with workforce management? No problem. Automatically scale to meet demand, and keep your customers delighted.
HOW IT WORKS
Add voice bots without development
AIBridge gives you pre-built integrations to leading voice bot frameworks with local and toll-free numbers and WebRTC calls. Then, use your favorite text-to-speech (TTS) and speech-to-text (STT) vendor to convert voice to text (and vice versa) for NLP and NLU engines.
1
Create your Bandwidth endpoint with your voice bot provider of choice.
2
Configure your bot by registering the voice bot endpoint & STT/TTS provider in Bandwidth.
3
Route numbers to your virtual agent by associating numbers with Bandwidth Maestro’s visual builder.
4
Power your virtual agent with virtual agent logic by linking your bot to Bandwidth’s numbers!
You can drag and drop new tools, like voice bots, into your contact center call flows with Bandwidth Maestro’s Visual Builder.
USE CASES
Get ahead of the AI curve
Banking & Finance
Improve CSAT and reduce AHT by providing consistent, accurate responses, from helping callers find the nearest ATM to making payments and reporting lost cards.
Retail & Ecommerce
Stop staffing shortages from leaving customers on hold. Instead, use virtual agents to automate simple tasks, from changing passwords to checking order statuses and rescheduling deliveries.
Travel & Hospitality
Give customers the first-class experience they deserve. Leave travel rebookings, check-ins, and upgrades to AI, with the languages and bidirectional translation you need.
BANDWIDTH MAESTRO
Complete your contact center transformation
Don’t stop at conversational AI. With Bandwidth Maestro, you can connect to everything your customers and bosses want.
- CCaaS Integrations to Five9 and Genesys Cloud CX
- Call Verification and Voice Authentication
- Voice calling in 65+ countries
- Advanced Call Routing and failover
- 5x redundant toll-free with award-winning Disaster Recovery