Legal & Privacy

Find legal resources related to Bandwidth websites, products, and services.

Contracting with Bandwidth is simple and transparent, and it reflects our unique business model. The terms governing the purchase of Bandwidth Services consist of four main building blocks: the Order Form and the Services Agreement—which are generally the same for any Service on our price list—and the Supplemental Legal Terms and Product Terms, which are a product-specific collection of terms.

Order Form

Purchase Summary • Rate Sheet • Minimum Commit

Services Agreement

Supplemental Legal Terms

Inbound • Outbound • Emergency Services • Other

Product Terms

Voice • Messaging • Emergency Services • International Services

Order Form

An ordering document that specifies mutually agreed-upon commercial terms applicable to the Services, including rates and any minimum spend commitments and recurring charges.

Services Agreement

Describes the essential legal terms that apply to your Services, including usage rights, customer data, warranties, confidentiality, and limitations of liability provisions. This also incorporates Bandwidth’s Privacy Notice, Data Protection Addendum, and Acceptable Use Policy.

Supplemental Legal Terms

Any legal or Service-specific terms and requirements that (a) supplement the terms of the Agreement between Customer and Bandwidth and (b) apply solely to the extent Customer uses an identified Service.

Product Terms

The Service-specific terms and conditions applicable to the Bandwidth Services you acquire, set forth here