Product compliance hub

April 30, 2024

🇫🇮 FINLAND: Notified Operator Requirements with TRAFICOM

In order to offer public communications services in Finland, you first need to notify your services with the country’s regulator, the Finnish Transport and Communications Agency (TRAFICOM).

If you offer electronic communication services in Finland, we ask that you notify your services with TRAFICOM by April 30, 2024 to avoid any disruption with your services in Finland.

June 3, 2024

🇪🇸 SPAIN: Joint declaration for suballocation required

In addition to holding a relevant CNMC Authorisation (i.e. having notified to the CNMC), it is now mandatory for resellers and their numbering supplier to sign a Joint Declaration for suballocation before releasing numbers to the reseller. This Joint Declaration (hereinafter: Model 7 Agreement) is provided by CNMC in the announcement and must be jointly signed by Bandwidth and reseller and filed with the CNMC.

Please note that any number type that is not listed for that reseller in the CNMC database will not be allowed to be purchased or continue to remain on account after June 3, 2024.

October 1, 2024

🇫🇷 FRANCE: MAN Program Deadline

As laid out in the MAN program, operators must have the capabilities to sign, verify, and transit French calls. As of October 1, 2024, all ARCEP-notified Operators and owners of numbering resources in France will need to comply with the ‘final phase’ of the MAN Program, which requires Operators to disconnect calls that do not meet the required criteria.

Ongoing

🇦🇺 AUSTRALIA: Fighting Spam Calls and Scam SMS

The Australian Communications and Media Authority (ACMA) maintains and enforces the Reducing Scam Calls and Scam SMS Industry Code (The Code). The Code undergoes regular updates and revisions and is broadly designed to set out processes for identifying, tracing, blocking, and otherwise preventing scam calls and SMS in Australia. The Code applies to any provider that offers telecommunications services in Australia.

Ongoing

🇭🇷 CROATIA: “DO NOT CALL” List

The Croatian “DO NOT CALL” register is a free public register of Croatian telephone numbers of consumers who do not want merchants to contact them by phone or SMS and MMS messages for the purpose of promotion and sale, which is prescribed by the Consumer Protection Act.

Merchants are obliged to delete all consumers entered in the “DO NOT CALL” consumer register from their call list and may not send them messages or call them to offer their products. Numbers are entered (or removed) by individual operators at requests of their consumers.

Ongoing

🇩🇪 GERMANY: Notified Operator Requirements with BNETZA

In order to offer public communications services in Germany, you first need to notify your services with the country’s regulator, BNETZA.

Ongoing

🇮🇪 IRELAND: Notified Operator Requirements with ComReg

In order to offer public communications services in Ireland, you must first notify the country’s regulator, the Commission for Communications Regulation (ComReg), of your intention to provide services in the country.

For your convenience, we have a guide on How to Notify as an Operator in Ireland in our Help Center.

Ongoing

🇮🇱 ISRAEL: End user verification required

In order to use Israeli services and be assigned Israeli numbers, you must provide the required end-user information for address verification. For your convenience, we have a guide on what end-user information needs to be provided for LAR verification in Israel in our Help Center.

Ongoing

🇮🇹 ITALY: Notified Operator Requirements with AGCOM

In order to offer public communications services in Italy, you first need to be registered as an operator with the country’s regulator, the Autorità per le Garanzie nelle Comunicazioni (AGCOM)

For your convenience, we have a guide on How to Register as an Operator in Italy in our Help Center.

Ongoing

🇲🇹 MALTA: Outbound Calling Restrictions

Outbound calling, including via any third parties/networks, is strictly prohibited using Malta numbers/CLIs.

Ongoing

🇳🇿 NEW ZEALAND: 111 Contact Code

On July 1, 2024, the 111 Contact Code (the “111 Code”) was amended to clarify among other things that business landline services are excluded from the scope of the revised 111 Code. The 111 Code will continue to apply to providers serving residential customers in New Zealand.

Ongoing

🇳🇴 NORWAY: Notified operator requirement

In order to offer public communications services in Norway, you first need to notify as an operator with the country’s regulator, the Nasjonal kommunikasjonsmyndighet (Nkom). 

For your convenience, we have a guide on how to notify as an operator in Norway in our Help Center.

Ongoing

🇵🇹 PORTUGAL: Notified operator requirement

In order to offer public communications services in Portugal, you must be notified as an operator with the country’s regulator, the Autoridade Nacional de Comunicações (ANACOM).

For your convenience, we have a guide on how to notify as an operator in Portugal in our Help Center.

Ongoing

🇨🇭 SWITZERLAND: Notified Operator Requirements with OFCOM

In order to offer public communication services in Switzerland, you must first notify the country’s regulator, The Federal Office of Communications (OFCOM).

Ongoing

🇹🇷
TURKEY: Quarterly Audits of End-User Information

To meet Turkish regulations, we conduct audits of end-user information and addresses every 3 months to maintain accuracy. Keeping this information current is your responsibility to ensure uninterrupted service.

Ongoing

🇬🇧 UNITED KINGDOM: Call blocking to reduce nuisance calling

In an effort to reduce spoofed and nuisance calling, the UK regulator, Ofcom, announced that operators must block calls from outside the UK that are using UK fixed line numbers as their CLI.