Glossary

Find definitions for Bandwidth related telecom terminology
#
911
911 Access Portal
911 Call Routing
10DLC
6-second billing
911 number provisioning
a
All-IP voice network
Application Program Interface (API)
Application-to-Person (A2P) messaging
Appointment reminders
Area code
Automatic Location Identification (ALI)
Automatic Location Identification (ALI) database
Automatic Number Identification (ANI)
Average Handle Time (AHT)
b
Billing Telephone Number/Account Telephone Number (BTN/ATN)
Branded Calling
Bring Your Own Carrier (BYOC)
Bulk SMS
c
Call Detail Records (CDRs)
Call Labeling
Call masking
Call recording
Call routing
Call screening
Call Tracking
Call-back Number
Caller ID lookup/caller name lookup
Caller ID Name (CNAM)
Carrier Identification Codes (CIC)
Chatbots–What You Should Know
Click-to-call
Cloud call/contact center
Cloud communication platform
Coder-Decoder (Codec)
Communications Platform-as-a-Service (CPaaS)
Competitive Local Exchange Carrier (CLEC)
Contact Center-as-a-Service (CCaaS)
Coordinate-based 911 routing
Customer Satisfaction Score (CSAT)
Customer Service Record (CSR)
d
Delivery Receipts (DLR) SMS
Dialed Number Identification Service (DNIS)
Digital Signal 3 (DS3)
Direct Inward Dialing (DID)
Directory assistance
Disputed porting
DTMF
Dynamic Location Routing (DLR)
Dynamic Number Insertion (DNI)
e
E.164
Emergency Call Center (ECC)
Endpoint
Endpoint identifier
Enhanced 911 (E911)
Enhanced Voice Transit (Wholesale voice termination)
Estimated Time of Arrival (ETA) alerts
EVS 911 call routing
f
Federal Communications Commission (FCC)
Firm Order Commitment (FOC) & Date
g
Group messaging
GSM-7
h
Hosted SMS
HTTP Voice
i
Incumbent Local Exchange Carrier (ILEC)
Interactive Voice Response (IVR)
Interconnection Agreement (ICA)
International Messaging
International Revenue Share Fraud (IRSF)
j
Jitter
k
Kari’s Law
l
Latency
Least Cost Routing (LCR)
Letter of Authorization (LOA)
Line Information Database (LIDB)
Live Chat
Local Access & Transport Area (LATA)
Local calling area
Local Exchange Carrier (LEC)
Local Exchange Routing Guide (LERG)
Local Number Portability (LNP)
Local Service Request (LSR)
Local VoIP phone numbers
Localized CLI presentation
Location Information Server (LIS)
Location Routing Number (LRN)
Location/SIP peer
Long Code
m
Master Street Address Guide (MSAG)
Mean Opinion Score (MOS)
Message callback
Messaging Application Programming Interface (API)
Microsoft Teams Direct Routing
Microsoft Teams Operator Connect
MM4
Mobile Originated (MO) message
Mobile Terminated Messages (MT SMS)
Multi-Line Telephone Systems (MLTS)
Multimedia Messaging Service (MMS)
Multimedia Messaging Service Center (MMSC)
Multipart Messages
n
NetNumber Identification (NNID)
Network Operations Center (NOC)
Next Generation 911 (NG911)
Nomadic VoIP Emergency Services
North American Numbering Plan (NANP)
Number management
Number Portability
Number Portability Administration Center (NPAC)
Number verification
Numbering Plan Areas (NPA)
o
Omni-Channel
Origination / inbound calling
Over-the-Top (OTT)
p
Packet loss
Person-to-Person (P2P)
Phone call API / Voice calling API
Phone number
Phone numbers on the Bandwidth App
Phone tree
Port Order Number (PON)
Post Dial Delay (PDD)
Presence Information Data Format Location Object (PIDF-LO)
Primary Rate Interface (PRI)
Private Branch Exchange (PBX)
Programmable messaging
Programmable SIM card
Programmable voice
Public Safety Answering Points (PSAP)
Public Switched Telephone Network (PSTN)
r
Rate center
RAY BAUM’s Act
RCS (Rich Communication Services)
Real-time communication
Reputation Services
Responsible Organization (RespOrg)
REST APIs
Robocalling
Rural Local Exchange Carrier (RLEC)
s
Service Record (SRV Record)
Session Border Controller (SBC)
Session Initiation Protocol (SIP)
Session Initiation Protocol (SIP)
Short codes
Short Message Peer-to-Peer (SMPP)
Short Message Service Center (SMSC)
SIM Card
SIP phone
SIP Trunking
Smishing
SMS Messaging: What it is, and how it works
SMS notification
Snapback
Snowshoeing
Softswitch
Software Development Kit (SDK)
SPAM
Standard address routing
Standard VoIP Emergency Services
t
Telephone Consumer Protection Act (TCPA)
Telephone number (TN)
Termination/outbound calling
Text-to-speech (TTS)
Time-division multiplexing (TDM)
Toll-free calling
Toll-free SMS messaging
TRACED Act
Transport Layer Security/Secure Real-time Transport Protocol (TLS/SRTP)
Two-factor authentication (2FA)
u
Underlying Carrier (ULC)
Unified Communications as a Service (UCaaS)
Uniform Resource Identifier (URI)
v
Virtual phone numbers
Voice Callback
Voice over Internet Protocol (VoIP)
w
Webhook
WhatsApp
Wholesale VoIP
z
Zoom Phone Cloud Peering & Premise Peering
Our lawyers have asked us to remind you that, in the event of any conflict between these defined terms and the defined terms included in any agreement between you and Bandwidth, the agreement controls. "Bandwidth" refers to Bandwidth Inc. and/or Bandwidth.com CLEC, LLC.
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