{"0":{"id":3818,"ID":3818,"object_type":"post","ImageClass":"Timber\\Image","PostClass":"Timber\\Post","TermClass":"Timber\\Term","custom":{"author":"2342","_author":"field_blog_fields_author","related_products":["2408","2505"],"_related_products":"field_glossary_fields_related_products","related_resources":["3997"],"_related_resources":"field_glossary_fields_related_resources","related_blog_posts":"","_related_blog_posts":"field_glossary_fields_related_blog_posts","title_tag":"What is SPAM? | Bandwidth","_title_tag":"field_page_seo_title_tag","meta_description":"Spam refers to messages that are typically characterized as 'unwanted' messaging traffic that is sent unsolicited to end users.","_meta_description":"field_page_seo_meta_description","_edit_lock":"1697627675:5","_edit_last":"5","exclude_footer_cta":"0","_exclude_footer_cta":"field_page_cta_exclude_footer_cta","footer_style":"cta","_footer_style":"field_page_cta_footer_style","behind_cta":"","_behind_cta":"field_page_cta_behind_cta","background_style":"","_background_style":"field_page_cta_background_style","cta_alignment":"center","_cta_alignment":"field_page_cta_cta_alignment","cta_title":"Understand STIR\/SHAKEN better","_cta_title":"field_page_cta_cta_title","cta_content":"Decode STIR\/SHAKEN and how it's being implemented by more countries worldwide.","_cta_content":"field_page_cta_cta_content","include_signup":"0","_include_signup":"field_page_cta_include_signup","cta_button":{"title":"Get the guide","url":"https:\/\/www.bandwidth.com\/understanding-stir-shaken","target":""},"_cta_button":"field_page_cta_cta_button","additional_link":{"title":"Talk to an expert","url":"https:\/\/www.bandwidth.com\/talk-to-an-expert","target":""},"_additional_link":"field_page_cta_additional_link","background":"none","_background":"field_page_background_background","thumbnail":"","_thumbnail":"field_page_seo_thumbnail","excerpt":"","_excerpt":"field_page_seo_excerpt","social_image":"","_social_image":"field_page_seo_social_image","block_search_engines":"0","_block_search_engines":"field_page_seo_block_search_engines","hide_nav":"0","_hide_nav":"field_hide_nav_hide_nav","related_posts_how_many":"4","_related_posts_how_many":"field_glossary_fields_related_posts_how_many","related_posts_how_to_pick":"category","_related_posts_how_to_pick":"field_glossary_fields_related_posts_how_to_pick","related_posts_categories":["50","54"],"_related_posts_categories":"field_glossary_fields_related_posts_categories","related_posts":"","_related_posts":"field_glossary_fields_related_posts"},"post_author":"11","post_content":"<!-- wp:html -->\n<div class=\"blog-post-intro-author-name\"><a class=\"blog-post-intro-author-name-link\" href=\"\/blog\/author\/aravi\/\"><strong>Author:<\/strong> Anagha Ravi<\/a>\n<div class=\"blog-post-intro-author-date\"><strong>Published:<\/strong> July 26, 2018<\/div>\n<\/div>\n<!-- \/wp:html -->\n\n<!-- wp:paragraph -->\n<p><\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p><a href=\"\/blog\/making-sense-of-fraud-robocalling-spam-call-blocking\/\">SPAM<\/a> refers to messages that are typically characterized as \u2018unwanted\u2019 messaging traffic that is sent unsolicited to end users.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:heading -->\n<h2 class=\"wp-block-heading\" id=\"h-how-bandwidth-is-involved-with-spam-prevention\">How Bandwidth is involved with SPAM prevention<\/h2>\n<!-- \/wp:heading -->\n\n<!-- wp:paragraph -->\n<p>Bandwidth works diligently to prevent SPAM of any kind from being distributed to unsuspecting end users. Among other things, Bandwidth investigates reports of SPAM with a dedicated team.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:heading -->\n<h2 class=\"wp-block-heading\" id=\"h-terms-related-to-spam\"> Terms related to SPAM<\/h2>\n<!-- \/wp:heading -->\n\n<!-- wp:list -->\n<ul><!-- wp:list-item -->\n<li><a href=\"\/glossary\/jitter\/\">Jitter<\/a><\/li>\n<!-- \/wp:list-item -->\n\n<!-- wp:list-item -->\n<li><a href=\"\/glossary\/latency\/\">Latency<\/a><\/li>\n<!-- \/wp:list-item -->\n\n<!-- wp:list-item -->\n<li><a href=\"\/glossary\/disputed-porting\/\">Disputed porting<\/a><\/li>\n<!-- \/wp:list-item --><\/ul>\n<!-- \/wp:list -->","post_date":"2018-07-26 00:00:00","post_excerpt":"","post_parent":0,"post_status":"publish","post_title":"SPAM","post_type":"glossary","slug":"spam","_author":"field_blog_fields_author","related_products":["2408","2505"],"_related_products":"field_glossary_fields_related_products","related_resources":["3997"],"_related_resources":"field_glossary_fields_related_resources","related_blog_posts":"","_related_blog_posts":"field_glossary_fields_related_blog_posts","title_tag":"What is SPAM? | Bandwidth","_title_tag":"field_page_seo_title_tag","meta_description":"Spam refers to messages that are typically characterized as 'unwanted' messaging traffic that is sent unsolicited to end users.","_meta_description":"field_page_seo_meta_description","_edit_lock":"1697627675:5","_edit_last":"5","exclude_footer_cta":"0","_exclude_footer_cta":"field_page_cta_exclude_footer_cta","footer_style":"cta","_footer_style":"field_page_cta_footer_style","behind_cta":"","_behind_cta":"field_page_cta_behind_cta","background_style":"","_background_style":"field_page_cta_background_style","cta_alignment":"center","_cta_alignment":"field_page_cta_cta_alignment","cta_title":"Understand STIR\/SHAKEN better","_cta_title":"field_page_cta_cta_title","cta_content":"Decode STIR\/SHAKEN and how it's being implemented by more countries worldwide.","_cta_content":"field_page_cta_cta_content","include_signup":"0","_include_signup":"field_page_cta_include_signup","cta_button":{"title":"Get the guide","url":"https:\/\/www.bandwidth.com\/understanding-stir-shaken","target":""},"_cta_button":"field_page_cta_cta_button","additional_link":{"title":"Talk to an expert","url":"https:\/\/www.bandwidth.com\/talk-to-an-expert","target":""},"_additional_link":"field_page_cta_additional_link","background":"none","_background":"field_page_background_background","_thumbnail":"field_page_seo_thumbnail","excerpt":"","_excerpt":"field_page_seo_excerpt","social_image":"","_social_image":"field_page_seo_social_image","block_search_engines":"0","_block_search_engines":"field_page_seo_block_search_engines","hide_nav":"0","_hide_nav":"field_hide_nav_hide_nav","related_posts_how_many":"4","_related_posts_how_many":"field_glossary_fields_related_posts_how_many","related_posts_how_to_pick":"category","_related_posts_how_to_pick":"field_glossary_fields_related_posts_how_to_pick","related_posts_categories":["50","54"],"_related_posts_categories":"field_glossary_fields_related_posts_categories","related_posts":"","_related_posts":"field_glossary_fields_related_posts","post_date_gmt":"2018-07-26 00:00:00","comment_status":"closed","ping_status":"closed","post_password":"","post_name":"spam","to_ping":"","pinged":"","post_modified":"2023-10-18 11:14:35","post_modified_gmt":"2023-10-18 11:14:35","post_content_filtered":"","guid":"http:\/\/www.bandwidth.com\/glossary\/spam","menu_order":0,"post_mime_type":"","comment_count":"0","filter":"raw","status":"publish"},"1":{"id":3820,"ID":3820,"object_type":"post","ImageClass":"Timber\\Image","PostClass":"Timber\\Post","TermClass":"Timber\\Term","custom":{"author":"2342","_author":"field_blog_fields_author","related_products":["2350","2426"],"_related_products":"field_glossary_fields_related_products","related_resources":["3962"],"_related_resources":"field_glossary_fields_related_resources","related_blog_posts":"","_related_blog_posts":"field_glossary_fields_related_blog_posts","title_tag":"What is Standard Address Routing | Bandwidth","_title_tag":"field_page_seo_title_tag","meta_description":"Standard Address Routing is considered the traditional 911 call routing service. EVS 911 Call Routing is another term that refers to this routing type.","_meta_description":"field_page_seo_meta_description","_edit_lock":"1697627686:5","_edit_last":"5","exclude_footer_cta":"0","_exclude_footer_cta":"field_page_cta_exclude_footer_cta","footer_style":"cta","_footer_style":"field_page_cta_footer_style","behind_cta":"","_behind_cta":"field_page_cta_behind_cta","background_style":"","_background_style":"field_page_cta_background_style","cta_alignment":"center","_cta_alignment":"field_page_cta_cta_alignment","cta_title":"Protect your people wherever they are","_cta_title":"field_page_cta_cta_title","cta_content":"Get your users help, fast and right, during emergencies. Talk to us about getting 911 right before you need it.","_cta_content":"field_page_cta_cta_content","include_signup":"0","_include_signup":"field_page_cta_include_signup","cta_button":{"title":"Talk to an expert","url":"https:\/\/www.bandwidth.com\/talk-to-an-expert","target":""},"_cta_button":"field_page_cta_cta_button","additional_link":{"title":"Get 911 with Bandwidth","url":"https:\/\/www.bandwidth.com\/products\/enterprise-e911","target":""},"_additional_link":"field_page_cta_additional_link","background":"none","_background":"field_page_background_background","thumbnail":"","_thumbnail":"field_page_seo_thumbnail","excerpt":"","_excerpt":"field_page_seo_excerpt","social_image":"","_social_image":"field_page_seo_social_image","block_search_engines":"0","_block_search_engines":"field_page_seo_block_search_engines","hide_nav":"0","_hide_nav":"field_hide_nav_hide_nav","related_posts_how_many":"3","_related_posts_how_many":"field_glossary_fields_related_posts_how_many","related_posts_how_to_pick":"category","_related_posts_how_to_pick":"field_glossary_fields_related_posts_how_to_pick","related_posts_categories":["7"],"_related_posts_categories":"field_glossary_fields_related_posts_categories","related_posts":"","_related_posts":"field_glossary_fields_related_posts"},"post_author":"11","post_content":"<!-- wp:html -->\n<div class=\"blog-post-intro-author-name\"><a class=\"blog-post-intro-author-name-link\" href=\"\/blog\/author\/aravi\/\"><strong>Author:<\/strong> Anagha Ravi<\/a>\n<div class=\"blog-post-intro-author-date\"><strong>Published:<\/strong> July 26, 2018<\/div>\n<\/div>\n<!-- \/wp:html -->\n\n<!-- wp:paragraph -->\n<p><\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p><strong>Standard Address Routing <\/strong>is mainly used for <a href=\"\/911\/\">911<\/a> routing, and is considered the traditional 911 call routing service. EVS 911 Call Routing is another term used to refer to Standard Address Routing and is considered Bandwidth\u2019s traditional 911 call routing service. The three 911 routing types are Standard Address Routing, <a href=\"\/glossary\/coordinate-based-911-routing\/\">Coordinate Routing<\/a>, and <a href=\"\/911\/dynamic-location-routing\/\">Dynamic Location Routing<\/a>. Check out <a href=\"\/glossary\/evs-911-call-routing\/\">EVS 911 Call Routing<\/a> for more information.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:heading -->\n<h2 class=\"wp-block-heading\" id=\"h-terms-related-to-standard-address-routing\">Terms related to standard address routing<\/h2>\n<!-- \/wp:heading -->\n\n<!-- wp:list -->\n<ul><!-- wp:list-item -->\n<li><a href=\"\/glossary\/evs-911-call-routing\/\">EVS 911 call routing<\/a><\/li>\n<!-- \/wp:list-item -->\n\n<!-- wp:list-item -->\n<li><a href=\"\/glossary\/next-generation-911-ng911\/\">Next Generation 911 (NG 911)<\/a><\/li>\n<!-- \/wp:list-item -->\n\n<!-- wp:list-item -->\n<li><a href=\"\/glossary\/dynamic-location-routing\/\">Dynamic Location Routing<\/a><\/li>\n<!-- \/wp:list-item --><\/ul>\n<!-- \/wp:list -->","post_date":"2018-07-26 00:00:00","post_excerpt":"","post_parent":0,"post_status":"publish","post_title":"Standard address routing","post_type":"glossary","slug":"standard-address-routing","_author":"field_blog_fields_author","related_products":["2350","2426"],"_related_products":"field_glossary_fields_related_products","related_resources":["3962"],"_related_resources":"field_glossary_fields_related_resources","related_blog_posts":"","_related_blog_posts":"field_glossary_fields_related_blog_posts","title_tag":"What is Standard Address Routing | Bandwidth","_title_tag":"field_page_seo_title_tag","meta_description":"Standard Address Routing is considered the traditional 911 call routing service. EVS 911 Call Routing is another term that refers to this routing type.","_meta_description":"field_page_seo_meta_description","_edit_lock":"1697627686:5","_edit_last":"5","exclude_footer_cta":"0","_exclude_footer_cta":"field_page_cta_exclude_footer_cta","footer_style":"cta","_footer_style":"field_page_cta_footer_style","behind_cta":"","_behind_cta":"field_page_cta_behind_cta","background_style":"","_background_style":"field_page_cta_background_style","cta_alignment":"center","_cta_alignment":"field_page_cta_cta_alignment","cta_title":"Protect your people wherever they are","_cta_title":"field_page_cta_cta_title","cta_content":"Get your users help, fast and right, during emergencies. Talk to us about getting 911 right before you need it.","_cta_content":"field_page_cta_cta_content","include_signup":"0","_include_signup":"field_page_cta_include_signup","cta_button":{"title":"Talk to an expert","url":"https:\/\/www.bandwidth.com\/talk-to-an-expert","target":""},"_cta_button":"field_page_cta_cta_button","additional_link":{"title":"Get 911 with 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00:00:00","comment_status":"closed","ping_status":"closed","post_password":"","post_name":"standard-address-routing","to_ping":"","pinged":"","post_modified":"2023-10-18 11:14:46","post_modified_gmt":"2023-10-18 11:14:46","post_content_filtered":"","guid":"http:\/\/www.bandwidth.com\/glossary\/standard-address-routing","menu_order":0,"post_mime_type":"","comment_count":"0","filter":"raw","status":"publish"},"2":{"id":3821,"ID":3821,"object_type":"post","ImageClass":"Timber\\Image","PostClass":"Timber\\Post","TermClass":"Timber\\Term","custom":{"author":"2342","_author":"field_blog_fields_author","related_products":["2358","2476"],"_related_products":"field_glossary_fields_related_products","related_resources":["3949"],"_related_resources":"field_glossary_fields_related_resources","related_blog_posts":"","_related_blog_posts":"field_glossary_fields_related_blog_posts","title_tag":"Termination\/Outbound Calling | Bandwidth","_title_tag":"field_page_seo_title_tag","meta_description":"Termination\/Outbound Calling Services give users and their service providers the ability to deliver voice communications to a recipient phone number.","_meta_description":"field_page_seo_meta_description","_edit_lock":"1697566133:6","_edit_last":"6","exclude_footer_cta":"0","_exclude_footer_cta":"field_page_cta_exclude_footer_cta","footer_style":"cta","_footer_style":"field_page_cta_footer_style","behind_cta":"","_behind_cta":"field_page_cta_behind_cta","background_style":"","_background_style":"field_page_cta_background_style","cta_alignment":"center","_cta_alignment":"field_page_cta_cta_alignment","cta_title":"Learn more about Voice at Bandwidth","_cta_title":"field_page_cta_cta_title","cta_content":"","_cta_content":"field_page_cta_cta_content","include_signup":"0","_include_signup":"field_page_cta_include_signup","cta_button":{"title":"Wholesale Voice","url":"https:\/\/www.bandwidth.com\/products\/voip","target":""},"_cta_button":"field_page_cta_cta_button","additional_link":"","_additional_link":"field_page_cta_additional_link","background":"none","_background":"field_page_background_background","thumbnail":"","_thumbnail":"field_page_seo_thumbnail","excerpt":"","_excerpt":"field_page_seo_excerpt","social_image":"","_social_image":"field_page_seo_social_image","block_search_engines":"0","_block_search_engines":"field_page_seo_block_search_engines","hide_nav":"0","_hide_nav":"field_hide_nav_hide_nav","related_posts_how_many":"0","_related_posts_how_many":"field_glossary_fields_related_posts_how_many","related_posts_how_to_pick":"category","_related_posts_how_to_pick":"field_glossary_fields_related_posts_how_to_pick","related_posts_categories":["26"],"_related_posts_categories":"field_glossary_fields_related_posts_categories","related_posts":"","_related_posts":"field_glossary_fields_related_posts"},"post_author":"11","post_content":"<!-- wp:html -->\n<div class=\"blog-post-intro-author-name\"><a class=\"blog-post-intro-author-name-link\" href=\"\/blog\/author\/aravi\/\"><strong>Author:<\/strong> Anagha Ravi<\/a>\n<div class=\"blog-post-intro-author-date\"><strong>Published:<\/strong> July 26, 2018<\/div>\n<\/div>\n<!-- \/wp:html -->\n\n<!-- wp:paragraph -->\n<p><\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p><a href=\"\/voice\/voip-termination\/\">Termination\/outbound calling services<\/a> provide users and their service providers with the ability to make outbound voice calls to a recipient's phone number.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:heading -->\n<h2 class=\"wp-block-heading\" id=\"h-how-bandwidth-is-involved-with-termination-outbound-calling\">How Bandwidth is Involved with termination\/outbound calling<\/h2>\n<!-- \/wp:heading -->\n\n<!-- wp:paragraph -->\n<p>Our termination service provides the highest quality <a href=\"\/blog\/outbound-call-meaning-using-outbound-calling-to-grow-your-business\/\">VoIP termination<\/a> to the <a href=\"\/glossary\/public-switched-telephone-network-pstn\/\">Public Switched Telephone Network (PSTN)<\/a> and mobile networks in the industry. Through our on network (on-net) footprint, peering arrangements, and buying power, Bandwidth can terminate your local, interstate, intrastate, and international calls at very competitive rates.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:heading -->\n<h2 class=\"wp-block-heading\" id=\"h-what-are-the-benefits-of-bandwidth-s-termination-outbound-calling\">What Are the Benefits of Bandwidth\u2019s termination\/outbound Calling<\/h2>\n<!-- \/wp:heading -->\n\n<!-- wp:paragraph -->\n<p>Bandwidth offers:<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:list -->\n<ul><!-- wp:list-item -->\n<li>Termination of local, interstate and intrastate, and international calls<\/li>\n<!-- \/wp:list-item -->\n\n<!-- wp:list-item -->\n<li>Intelligent routing and direct carrier peering<\/li>\n<!-- \/wp:list-item -->\n\n<!-- wp:list-item -->\n<li>Termination of VoIP-originated minutes via a TDM or IP handoff<\/li>\n<!-- \/wp:list-item -->\n\n<!-- wp:list-item -->\n<li>Access to Directory Assistance, 5-1-1, 7-1-1, and 8-1-1<\/li>\n<!-- \/wp:list-item -->\n\n<!-- wp:list-item -->\n<li>Public or private SIP interconnection for IP voice traffic<\/li>\n<!-- \/wp:list-item -->\n\n<!-- wp:list-item -->\n<li>Full geographic redundancy<\/li>\n<!-- \/wp:list-item -->\n\n<!-- wp:list-item -->\n<li>24 x 7 Network Operation Centers (NOC)<\/li>\n<!-- \/wp:list-item -->\n\n<!-- wp:list-item -->\n<li>Unrivaled customer support<\/li>\n<!-- \/wp:list-item -->\n\n<!-- wp:list-item -->\n<li>Multiple pricing models to meet your specific needs<\/li>\n<!-- \/wp:list-item --><\/ul>\n<!-- \/wp:list -->\n\n<!-- wp:heading -->\n<h2 class=\"wp-block-heading\" id=\"h-terms-related-to-termination-outbound-calling\">Terms related to termination\/outbound calling<\/h2>\n<!-- \/wp:heading -->\n\n<!-- wp:list -->\n<ul><!-- wp:list-item -->\n<li><a href=\"\/glossary\/origination-inbound-calling\/\">Origination\/Inbound Calling<\/a><\/li>\n<!-- \/wp:list-item -->\n\n<!-- wp:list-item -->\n<li><a href=\"\/glossary\/public-switched-telephone-network-pstn\/\">Public Switched Telephone Network (PSTN)<\/a><\/li>\n<!-- \/wp:list-item -->\n\n<!-- wp:list-item -->\n<li><a href=\"https:\/\/www.bandwidth.com\/solutions\/communications-apis\" data-type=\"solutions\" data-id=\"18665\">Communications API<\/a><\/li>\n<!-- \/wp:list-item --><\/ul>\n<!-- \/wp:list -->","post_date":"2018-07-26 00:00:00","post_excerpt":"","post_parent":0,"post_status":"publish","post_title":"Termination\/outbound calling","post_type":"glossary","slug":"termination-outbound-calling","_author":"field_blog_fields_author","related_products":["2358","2476"],"_related_products":"field_glossary_fields_related_products","related_resources":["3949"],"_related_resources":"field_glossary_fields_related_resources","related_blog_posts":"","_related_blog_posts":"field_glossary_fields_related_blog_posts","title_tag":"Termination\/Outbound Calling | Bandwidth","_title_tag":"field_page_seo_title_tag","meta_description":"Termination\/Outbound Calling Services give users and their service providers the ability to deliver voice communications to a recipient phone number.","_meta_description":"field_page_seo_meta_description","_edit_lock":"1697566133:6","_edit_last":"6","exclude_footer_cta":"0","_exclude_footer_cta":"field_page_cta_exclude_footer_cta","footer_style":"cta","_footer_style":"field_page_cta_footer_style","behind_cta":"","_behind_cta":"field_page_cta_behind_cta","background_style":"","_background_style":"field_page_cta_background_style","cta_alignment":"center","_cta_alignment":"field_page_cta_cta_alignment","cta_title":"Learn more about Voice at Bandwidth","_cta_title":"field_page_cta_cta_title","cta_content":"","_cta_content":"field_page_cta_cta_content","include_signup":"0","_include_signup":"field_page_cta_include_signup","cta_button":{"title":"Wholesale 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00:00:00","comment_status":"closed","ping_status":"closed","post_password":"","post_name":"termination-outbound-calling","to_ping":"","pinged":"","post_modified":"2023-10-17 18:08:41","post_modified_gmt":"2023-10-17 18:08:41","post_content_filtered":"","guid":"http:\/\/www.bandwidth.com\/glossary\/termination-outbound-calling","menu_order":0,"post_mime_type":"","comment_count":"0","filter":"raw","status":"publish"},"3":{"id":3823,"ID":3823,"object_type":"post","ImageClass":"Timber\\Image","PostClass":"Timber\\Post","TermClass":"Timber\\Term","custom":{"author":"2342","_author":"field_blog_fields_author","related_products":["2378","2358","2370"],"_related_products":"field_glossary_fields_related_products","related_resources":["3997"],"_related_resources":"field_glossary_fields_related_resources","related_blog_posts":"","_related_blog_posts":"field_glossary_fields_related_blog_posts","title_tag":"Toll-Free Calling | Toll-Free Call Meaning | Bandwidth","_title_tag":"field_page_seo_title_tag","meta_description":"What is toll-free calling? It's when someone places a calls to a toll-free number, paid for by the person\/company being called, not the person calling.","_meta_description":"field_page_seo_meta_description","_edit_lock":"1700245516:9","_edit_last":"9","exclude_footer_cta":"0","_exclude_footer_cta":"field_page_cta_exclude_footer_cta","footer_style":"cta","_footer_style":"field_page_cta_footer_style","behind_cta":"","_behind_cta":"field_page_cta_behind_cta","background_style":"","_background_style":"field_page_cta_background_style","cta_alignment":"center","_cta_alignment":"field_page_cta_cta_alignment","cta_title":"Take back your toll-freedom","_cta_title":"field_page_cta_cta_title","cta_content":"Turn on cruise control with Bandwidth\u2019s 5x carrier redundancy, global reach, disaster recovery, and RespOrg capability.","_cta_content":"field_page_cta_cta_content","include_signup":"0","_include_signup":"field_page_cta_include_signup","cta_button":{"title":"See Toll-Free services","url":"https:\/\/www.bandwidth.com\/products\/toll-free-services","target":""},"_cta_button":"field_page_cta_cta_button","additional_link":{"title":"Talk to an expert","url":"https:\/\/www.bandwidth.com\/talk-to-an-expert\/","target":""},"_additional_link":"field_page_cta_additional_link","background":"none","_background":"field_page_background_background","thumbnail":"","_thumbnail":"field_page_seo_thumbnail","excerpt":"","_excerpt":"field_page_seo_excerpt","social_image":"","_social_image":"field_page_seo_social_image","block_search_engines":"0","_block_search_engines":"field_page_seo_block_search_engines","hide_nav":"0","_hide_nav":"field_hide_nav_hide_nav","related_posts_how_many":"4","_related_posts_how_many":"field_glossary_fields_related_posts_how_many","related_posts_how_to_pick":"category","_related_posts_how_to_pick":"field_glossary_fields_related_posts_how_to_pick","related_posts_categories":["53"],"_related_posts_categories":"field_glossary_fields_related_posts_categories","related_posts":"","_related_posts":"field_glossary_fields_related_posts"},"post_author":"11","post_content":"<!-- wp:html -->\n<div class=\"blog-post-intro-author-name\"><a class=\"blog-post-intro-author-name-link\" href=\"\/blog\/author\/aravi\/\"><strong>Author:<\/strong> Anagha Ravi<\/a>\n<div class=\"blog-post-intro-author-date\"><strong>Published:<\/strong> July 26, 2018<\/div>\n<\/div>\n<!-- \/wp:html -->\n\n<!-- wp:paragraph -->\n<p><\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>Toll-free calling lets someone, usually a customer, call your organization free of charge. With toll-free calling, users can contact businesses and individuals in different geographies without being charged for a long-distance call. <\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p><a href=\"https:\/\/www.bandwidth.com\/blog\/how-to-get-toll-free-numbers-from-bandwidth\" data-type=\"blog\" data-id=\"3579\">Toll-free numbers<\/a> are often 1-800 numbers, but they also include 877, 866, 855, 844, and 833. Vanity numbers are also a type of toll-free number to power toll-free calling. In most cases, the organization that owns the toll-free number incurs the cost of toll-free calling. <\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:heading -->\n<h2 class=\"wp-block-heading\">What are the benefits of toll-free calling?<\/h2>\n<!-- \/wp:heading -->\n\n<!-- wp:paragraph -->\n<p>Toll-free numbers are a business staple for businesses small and large, local or global. Let\u2019s explore five benefits of toll-free calling for businesses (and their customers). <\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:list {\"ordered\":true} -->\n<ol><!-- wp:list-item -->\n<li><strong>Better customer experience. <\/strong>Toll-free calling allows end users and customers to reach your business without worrying about the cost of a long-distance call. <\/li>\n<!-- \/wp:list-item -->\n\n<!-- wp:list-item -->\n<li><strong>Brand awareness. <\/strong>The right toll-free number can make your business more memorable. <\/li>\n<!-- \/wp:list-item -->\n\n<!-- wp:list-item -->\n<li><strong>Credibility<\/strong>. Toll-free numbers are useful for small to medium-sized businesses (SMBs) because they can help your organization appear more established and trustworthy.<\/li>\n<!-- \/wp:list-item -->\n\n<!-- wp:list-item -->\n<li><strong>Local presence. <\/strong>You can have a toll-free number for calling in geographies you don\u2019t actually work in. This lets you establish a local presence with your target markets, without physically being there. <\/li>\n<!-- \/wp:list-item -->\n\n<!-- wp:list-item -->\n<li><strong>High-quality calling.<\/strong> The right <a href=\"https:\/\/www.bandwidth.com\/voice\/toll-free-services\/\">toll-free services provider<\/a> can help take your calling globally and integrate directly into your contact center platform.<\/li>\n<!-- \/wp:list-item --><\/ol>\n<!-- \/wp:list -->\n\n<!-- wp:heading -->\n<h2 class=\"wp-block-heading\">How to protect toll-free calling <\/h2>\n<!-- \/wp:heading -->\n\n<!-- wp:paragraph -->\n<p>Partnering with Bandwidth lets you skip the middleman and go straight to a <a href=\"https:\/\/www.bandwidth.com\/voice\/toll-free-services\/toll-free-voice-for-resporgs\/\">RespOrg<\/a>. This means more cost savings for your business while connecting you with a service you trust. <\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>Bandwidth is a globally trusted toll-free calling provider. In fact, we even offer a <a href=\"https:\/\/www.bandwidth.com\/products\/call-assure\/\">disaster recovery option<\/a> to ensure your traffic is safeguarded against extraordinary network disruptions so you can focus on what matters most to you.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:heading -->\n<h2 class=\"wp-block-heading\">How Bandwidth is involved with Toll-Free calling<\/h2>\n<!-- \/wp:heading -->\n\n<!-- wp:paragraph -->\n<p>Bandwidth manages the intricacies of provisioning and routing millions of Toll-Free Numbers (TFNs) for our customers. We offer toll-free calling as one of our voice services. <\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>Our toll-free calling customers enjoy fast, reliable communication services, scalability, and cost savings. Whether you are a small startup or an enterprise giant, Bandwidth services can scale to meet your needs. <\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:heading -->\n<h2 class=\"wp-block-heading\">Resources related to Toll-Free Calling<\/h2>\n<!-- \/wp:heading -->\n\n<!-- wp:list -->\n<ul><!-- wp:list-item -->\n<li><a href=\"https:\/\/www.bandwidth.com\/glossary\/responsible-organization-resporg\/\">Responsible Organization (RespOrg)<\/a><\/li>\n<!-- \/wp:list-item -->\n\n<!-- wp:list-item -->\n<li><a href=\"https:\/\/www.bandwidth.com\/glossary\/bandwidth-voice-and-messaging-dashboard\/\">Bandwidth Voice & Messaging Dashboard<\/a><\/li>\n<!-- \/wp:list-item -->\n\n<!-- wp:list-item -->\n<li><a href=\"https:\/\/www.bandwidth.com\/glossary\/direct-inward-dialing-did\/\">Direct Inward Dialing (DID)<\/a><\/li>\n<!-- \/wp:list-item -->\n\n<!-- wp:list-item -->\n<li><a href=\"https:\/\/dev.bandwidth.com\/docs\/voice\/guides\/outboundCall\" target=\"_blank\" rel=\"noreferrer noopener\">Create Outbound Calls<\/a><\/li>\n<!-- \/wp:list-item --><\/ul>\n<!-- \/wp:list -->\n\n<!-- wp:heading -->\n<h2 class=\"wp-block-heading\">Learn more about Toll-Free calling<\/h2>\n<!-- \/wp:heading -->\n\n<!-- wp:paragraph -->\n<p>Bandwidth owns and operates one of the largest All-IP Voice Networks in the nation. That network hosts a suite of APIs that enable services for <a href=\"https:\/\/www.bandwidth.com\/voice\/\">voice<\/a>, <a href=\"https:\/\/www.bandwidth.com\/messaging\/\">messaging<\/a>, <a href=\"https:\/\/www.bandwidth.com\/911\/\">911 access<\/a>, and <a href=\"https:\/\/www.bandwidth.com\/phone-numbers\/\">phone numbers<\/a> allowing businesses to connect with their customers in a variety of ways. <\/p>\n<!-- \/wp:paragraph -->","post_date":"2018-07-26 00:00:00","post_excerpt":"","post_parent":0,"post_status":"publish","post_title":"Toll-Free calling","post_type":"glossary","slug":"toll-free-calling","_author":"field_blog_fields_author","related_products":["2378","2358","2370"],"_related_products":"field_glossary_fields_related_products","related_resources":["3997"],"_related_resources":"field_glossary_fields_related_resources","related_blog_posts":"","_related_blog_posts":"field_glossary_fields_related_blog_posts","title_tag":"Toll-Free Calling | Toll-Free Call Meaning | Bandwidth","_title_tag":"field_page_seo_title_tag","meta_description":"What is toll-free calling? It's when someone places a calls to a toll-free number, paid for by the person\/company being called, not the person calling.","_meta_description":"field_page_seo_meta_description","_edit_lock":"1700245516:9","_edit_last":"9","exclude_footer_cta":"0","_exclude_footer_cta":"field_page_cta_exclude_footer_cta","footer_style":"cta","_footer_style":"field_page_cta_footer_style","behind_cta":"","_behind_cta":"field_page_cta_behind_cta","background_style":"","_background_style":"field_page_cta_background_style","cta_alignment":"center","_cta_alignment":"field_page_cta_cta_alignment","cta_title":"Take back your toll-freedom","_cta_title":"field_page_cta_cta_title","cta_content":"Turn on cruise control with Bandwidth\u2019s 5x carrier redundancy, global reach, disaster recovery, and RespOrg capability.","_cta_content":"field_page_cta_cta_content","include_signup":"0","_include_signup":"field_page_cta_include_signup","cta_button":{"title":"See Toll-Free services","url":"https:\/\/www.bandwidth.com\/products\/toll-free-services","target":""},"_cta_button":"field_page_cta_cta_button","additional_link":{"title":"Talk to an expert","url":"https:\/\/www.bandwidth.com\/talk-to-an-expert\/","target":""},"_additional_link":"field_page_cta_additional_link","background":"none","_background":"field_page_background_background","_thumbnail":"field_page_seo_thumbnail","excerpt":"","_excerpt":"field_page_seo_excerpt","social_image":"","_social_image":"field_page_seo_social_image","block_search_engines":"0","_block_search_engines":"field_page_seo_block_search_engines","hide_nav":"0","_hide_nav":"field_hide_nav_hide_nav","related_posts_how_many":"4","_related_posts_how_many":"field_glossary_fields_related_posts_how_many","related_posts_how_to_pick":"category","_related_posts_how_to_pick":"field_glossary_fields_related_posts_how_to_pick","related_posts_categories":["53"],"_related_posts_categories":"field_glossary_fields_related_posts_categories","related_posts":"","_related_posts":"field_glossary_fields_related_posts","post_date_gmt":"2018-07-26 00:00:00","comment_status":"closed","ping_status":"closed","post_password":"","post_name":"toll-free-calling","to_ping":"","pinged":"","post_modified":"2023-11-17 18:25:15","post_modified_gmt":"2023-11-17 18:25:15","post_content_filtered":"","guid":"http:\/\/www.bandwidth.com\/glossary\/toll-free-calling","menu_order":0,"post_mime_type":"","comment_count":"0","filter":"raw","status":"publish"},"4":{"id":3827,"ID":3827,"object_type":"post","ImageClass":"Timber\\Image","PostClass":"Timber\\Post","TermClass":"Timber\\Term","custom":{"author":"2342","_author":"field_blog_fields_author","related_products":["2358"],"_related_products":"field_glossary_fields_related_products","related_resources":["3949"],"_related_resources":"field_glossary_fields_related_resources","related_blog_posts":"","_related_blog_posts":"field_glossary_fields_related_blog_posts","title_tag":"Voice Callback | Bandwidth","_title_tag":"field_page_seo_title_tag","meta_description":"What is a callback? Voice Callback is the ability to set up a webHook or http callback to notify your server of a call event. Learn more.","_meta_description":"field_page_seo_meta_description","_edit_lock":"1697569416:6","_edit_last":"6","exclude_footer_cta":"0","_exclude_footer_cta":"field_page_cta_exclude_footer_cta","footer_style":"cta","_footer_style":"field_page_cta_footer_style","behind_cta":"","_behind_cta":"field_page_cta_behind_cta","background_style":"","_background_style":"field_page_cta_background_style","cta_alignment":"center","_cta_alignment":"field_page_cta_cta_alignment","cta_title":"Want to learn more?","_cta_title":"field_page_cta_cta_title","cta_content":"","_cta_content":"field_page_cta_cta_content","include_signup":"0","_include_signup":"field_page_cta_include_signup","cta_button":{"title":"Talk to an expert","url":"https:\/\/www.bandwidth.com\/talk-to-an-expert","target":""},"_cta_button":"field_page_cta_cta_button","additional_link":"","_additional_link":"field_page_cta_additional_link","background":"none","_background":"field_page_background_background","thumbnail":"","_thumbnail":"field_page_seo_thumbnail","excerpt":"","_excerpt":"field_page_seo_excerpt","social_image":"","_social_image":"field_page_seo_social_image","block_search_engines":"0","_block_search_engines":"field_page_seo_block_search_engines","hide_nav":"0","_hide_nav":"field_hide_nav_hide_nav","related_posts_how_many":"3","_related_posts_how_many":"field_glossary_fields_related_posts_how_many","related_posts_how_to_pick":"category","_related_posts_how_to_pick":"field_glossary_fields_related_posts_how_to_pick","related_posts_categories":["31","9"],"_related_posts_categories":"field_glossary_fields_related_posts_categories","related_posts":"","_related_posts":"field_glossary_fields_related_posts"},"post_author":"11","post_content":"<!-- wp:html -->\n<div class=\"blog-post-intro-author-name\"><a class=\"blog-post-intro-author-name-link\" href=\"\/blog\/author\/aravi\/\"><strong>Author:<\/strong> Anagha Ravi<\/a>\n<div class=\"blog-post-intro-author-date\"><strong>Published:<\/strong> July 26, 2018<\/div>\n<\/div>\n<!-- \/wp:html -->\n\n<!-- wp:paragraph -->\n<p><\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p><strong>Voice Callback<\/strong> refers to the ability to setup a webhook or http callback to notify your server of a call event (incoming call, answer, hangup, DTMF). After an event occurs, a function can be \u201ccalled back\u201d to occur post-event. This way, other functions are able to occur before the event occurs, and the voice callback allows for a queued function to run after the event occurs.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:heading -->\n<h2 class=\"wp-block-heading\" id=\"h-how-is-bandwidth-involved-with-voice-callback\">How is Bandwidth involved with Voice Callback<\/h2>\n<!-- \/wp:heading -->\n\n<!-- wp:paragraph -->\n<p>Bandwidth\u2019s APIs send a voice callback for various events that can happen during a phone call.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:heading -->\n<h2 class=\"wp-block-heading\" id=\"h-what-are-the-benefits-of-bandwidth-s-voice-callback\">What are the benefits of Bandwidth\u2019s Voice Callback?<\/h2>\n<!-- \/wp:heading -->\n\n<!-- wp:paragraph -->\n<p>The combination of both a voice and a messaging callback (webhook) is one of the first steps to integrating texting and calling to your application.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:heading -->\n<h2 class=\"wp-block-heading\" id=\"h-terms-related-to-voice-callback\">Terms related to Voice Callback<\/h2>\n<!-- \/wp:heading -->\n\n<!-- wp:list -->\n<ul><!-- wp:list-item -->\n<li><a href=\"\/glossary\/rest-api\/\">REST APIs<\/a><\/li>\n<!-- \/wp:list-item -->\n\n<!-- wp:list-item -->\n<li><a href=\"\/glossary\/bandwidth-voice-and-messaging-dashboard\/\">Bandwidth Voice & Messaging Dashboard<\/a><\/li>\n<!-- \/wp:list-item -->\n\n<!-- wp:list-item -->\n<li><a href=\"\/glossary\/phone-call-api-voice-calling-api\/\">Phone Call API \/ Voice Calling API<\/a><\/li>\n<!-- \/wp:list-item -->\n\n<!-- wp:list-item -->\n<li><a href=\"\/glossary\/automatic-number-identification-ani\/\">ANI<\/a><\/li>\n<!-- \/wp:list-item --><\/ul>\n<!-- \/wp:list -->","post_date":"2018-07-26 00:00:00","post_excerpt":"","post_parent":0,"post_status":"publish","post_title":"Voice Callback","post_type":"glossary","slug":"voice-callback","_author":"field_blog_fields_author","related_products":["2358"],"_related_products":"field_glossary_fields_related_products","related_resources":["3949"],"_related_resources":"field_glossary_fields_related_resources","related_blog_posts":"","_related_blog_posts":"field_glossary_fields_related_blog_posts","title_tag":"Voice Callback | Bandwidth","_title_tag":"field_page_seo_title_tag","meta_description":"What is a callback? Voice Callback is the ability to set up a webHook or http callback to notify your server of a call event. Learn more.","_meta_description":"field_page_seo_meta_description","_edit_lock":"1697569416:6","_edit_last":"6","exclude_footer_cta":"0","_exclude_footer_cta":"field_page_cta_exclude_footer_cta","footer_style":"cta","_footer_style":"field_page_cta_footer_style","behind_cta":"","_behind_cta":"field_page_cta_behind_cta","background_style":"","_background_style":"field_page_cta_background_style","cta_alignment":"center","_cta_alignment":"field_page_cta_cta_alignment","cta_title":"Want to learn more?","_cta_title":"field_page_cta_cta_title","cta_content":"","_cta_content":"field_page_cta_cta_content","include_signup":"0","_include_signup":"field_page_cta_include_signup","cta_button":{"title":"Talk to an expert","url":"https:\/\/www.bandwidth.com\/talk-to-an-expert","target":""},"_cta_button":"field_page_cta_cta_button","additional_link":"","_additional_link":"field_page_cta_additional_link","background":"none","_background":"field_page_background_background","_thumbnail":"field_page_seo_thumbnail","excerpt":"","_excerpt":"field_page_seo_excerpt","social_image":"","_social_image":"field_page_seo_social_image","block_search_engines":"0","_block_search_engines":"field_page_seo_block_search_engines","hide_nav":"0","_hide_nav":"field_hide_nav_hide_nav","related_posts_how_many":"3","_related_posts_how_many":"field_glossary_fields_related_posts_how_many","related_posts_how_to_pick":"category","_related_posts_how_to_pick":"field_glossary_fields_related_posts_how_to_pick","related_posts_categories":["31","9"],"_related_posts_categories":"field_glossary_fields_related_posts_categories","related_posts":"","_related_posts":"field_glossary_fields_related_posts","post_date_gmt":"2018-07-26 00:00:00","comment_status":"closed","ping_status":"closed","post_password":"","post_name":"voice-callback","to_ping":"","pinged":"","post_modified":"2023-10-17 19:03:36","post_modified_gmt":"2023-10-17 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wp:html -->\n<div class=\"blog-post-intro-author-name\"><a class=\"blog-post-intro-author-name-link\" href=\"\/blog\/author\/aravi\/\"><strong>Author:<\/strong> Anagha Ravi<\/a>\n<div class=\"blog-post-intro-author-date\"><strong>Published:<\/strong> July 26, 2018<\/div>\n<\/div>\n<!-- \/wp:html -->\n\n<!-- wp:paragraph -->\n<p><\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p><strong>Real-time communication<\/strong>, also known as WebRTC, is a collection of communications protocols and APIs that enable real-time communication (video, audio, and data sharing) over peer-to-peer connections with no plugins required.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:heading -->\n<h2 class=\"wp-block-heading\">How Bandwidth is involved with real-time communication<\/h2>\n<!-- \/wp:heading -->\n\n<!-- wp:paragraph -->\n<p>Bandwidth can support WebRTC-like communications over a SIP channel.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:heading -->\n<h2 class=\"wp-block-heading\">What are the benefits of Bandwidth\u2019s real-time communication services?<\/h2>\n<!-- \/wp:heading -->\n\n<!-- wp:paragraph -->\n<p>Bandwidth\u2019s service covers support <a href=\"\/glossary\/sip-phone\/\">SIP calling<\/a> (for mobile applications and softphones). 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00:00:00","comment_status":"closed","ping_status":"closed","post_password":"","post_name":"web-real-time-communication-webrtc","to_ping":"","pinged":"","post_modified":"2023-10-17 19:13:32","post_modified_gmt":"2023-10-17 19:13:32","post_content_filtered":"","guid":"http:\/\/www.bandwidth.com\/glossary\/web-real-time-communication-webrtc","menu_order":0,"post_mime_type":"","comment_count":"0","filter":"raw","status":"publish"},"6":{"id":8579,"ID":8579,"object_type":"post","ImageClass":"Timber\\Image","PostClass":"Timber\\Post","TermClass":"Timber\\Term","custom":{"author":"2342","_author":"field_blog_fields_author","related_products":[2378],"_related_products":"","related_resources":[8549,8580],"_related_resources":"","related_blog_posts":[8518],"_related_blog_posts":"","_edit_lock":"1701356010:4","_edit_last":"4","exclude_footer_cta":"0","_exclude_footer_cta":"field_page_cta_exclude_footer_cta","footer_style":"cta","_footer_style":"field_page_cta_footer_style","behind_cta":"","_behind_cta":"field_page_cta_behind_cta","background_style":"","_background_style":"field_page_cta_background_style","cta_alignment":"center","_cta_alignment":"field_page_cta_cta_alignment","cta_title":"Automate your phone number management","_cta_title":"field_page_cta_cta_title","cta_content":"Access a vast inventory of numbers globally and manage them with ease.","_cta_content":"field_page_cta_cta_content","include_signup":"0","_include_signup":"field_page_cta_include_signup","cta_button":{"title":"Automate number management","url":"https:\/\/www.bandwidth.com\/products\/phone-numbers","target":""},"_cta_button":"field_page_cta_cta_button","additional_link":{"title":"Talk to an expert","url":"https:\/\/www.bandwidth.com\/talk-to-an-expert\/","target":""},"_additional_link":"field_page_cta_additional_link","background":"none","_background":"field_page_background_background","title_tag":"What is a Telephone Number (TN)? | Bandwidth","_title_tag":"field_page_seo_title_tag","meta_description":"A Telephone Number (TN) is often used interchangeably with \"Direct Inward Dialing (DID)\". Bandwidth supplies phone numbers as a part of our voice services.","_meta_description":"field_page_seo_meta_description","thumbnail":"","_thumbnail":"field_page_seo_thumbnail","excerpt":"","_excerpt":"field_page_seo_excerpt","social_image":"","_social_image":"field_page_seo_social_image","block_search_engines":"0","_block_search_engines":"field_page_seo_block_search_engines","related_posts_how_many":"4","_related_posts_how_many":"field_glossary_fields_related_posts_how_many","related_posts_how_to_pick":"category","_related_posts_how_to_pick":"field_glossary_fields_related_posts_how_to_pick","related_posts_categories":["26"],"_related_posts_categories":"field_glossary_fields_related_posts_categories","related_posts":"","_related_posts":"field_glossary_fields_related_posts","hide_nav":"0","_hide_nav":"field_hide_nav_hide_nav"},"post_author":"11","post_content":"<!-- wp:html -->\n<div class=\"blog-post-intro-author-name\"><a class=\"blog-post-intro-author-name-link\" href=\"\/contributors\/anagha-ravi\/\"><strong>Author:<\/strong> Anagha Ravi<\/a>\n<div class=\"blog-post-intro-author-date\"><strong>Published:<\/strong> July 26, 2018<\/div>\n<\/div>\n<!-- \/wp:html -->\n\n<!-- wp:paragraph -->\n<p><\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>A<strong> telephone number (TN) <\/strong>is often used interchangeably with \u201cDirect Inward Dialing (DID)\u201d. Check out <a href=\"\/glossary\/direct-inward-dialing-did\/\">Direct Inward Dialing (DID)<\/a> for more information.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:heading -->\n<h2 class=\"wp-block-heading\">Where we talk about telephone numbers<\/h2>\n<!-- \/wp:heading -->\n\n<!-- wp:list -->\n<ul><!-- wp:list-item -->\n<li><a href=\"\/phone-numbers\/\">Phone numbers<\/a><\/li>\n<!-- \/wp:list-item --><\/ul>\n<!-- \/wp:list -->\n\n<!-- wp:heading -->\n<h2 class=\"wp-block-heading\">Terms related to TN<\/h2>\n<!-- \/wp:heading -->\n\n<!-- wp:list -->\n<ul><!-- wp:list-item -->\n<li><a href=\"\/glossary\/toll-free-calling\/\">Toll-Free calling<\/a><\/li>\n<!-- \/wp:list-item -->\n\n<!-- wp:list-item -->\n<li><a href=\"\/glossary\/all-ip-voice-network\/\">All-IP voice network<\/a><\/li>\n<!-- \/wp:list-item -->\n\n<!-- wp:list-item -->\n<li><a href=\"\/glossary\/line-information-database-lidb\/\">Line Information Database (LIDB)<\/a><\/li>\n<!-- \/wp:list-item --><\/ul>\n<!-- \/wp:list -->","post_date":"2018-07-26 00:00:00","post_excerpt":"","post_parent":0,"post_status":"publish","post_title":"Telephone number (TN)","post_type":"glossary","slug":"telephone-number-tn","_author":"field_blog_fields_author","related_products":[2378],"_related_products":"","related_resources":[8549,8580],"_related_resources":"","related_blog_posts":[8518],"_related_blog_posts":"","_edit_lock":"1701356010:4","_edit_last":"4","exclude_footer_cta":"0","_exclude_footer_cta":"field_page_cta_exclude_footer_cta","footer_style":"cta","_footer_style":"field_page_cta_footer_style","behind_cta":"","_behind_cta":"field_page_cta_behind_cta","background_style":"","_background_style":"field_page_cta_background_style","cta_alignment":"center","_cta_alignment":"field_page_cta_cta_alignment","cta_title":"Automate your phone number management","_cta_title":"field_page_cta_cta_title","cta_content":"Access a vast inventory of numbers globally and manage them with ease.","_cta_content":"field_page_cta_cta_content","include_signup":"0","_include_signup":"field_page_cta_include_signup","cta_button":{"title":"Automate number management","url":"https:\/\/www.bandwidth.com\/products\/phone-numbers","target":""},"_cta_button":"field_page_cta_cta_button","additional_link":{"title":"Talk to an expert","url":"https:\/\/www.bandwidth.com\/talk-to-an-expert\/","target":""},"_additional_link":"field_page_cta_additional_link","background":"none","_background":"field_page_background_background","title_tag":"What is a Telephone Number (TN)? | Bandwidth","_title_tag":"field_page_seo_title_tag","meta_description":"A Telephone Number (TN) is often used interchangeably with \"Direct Inward Dialing (DID)\". Bandwidth supplies phone numbers as a part of our voice services.","_meta_description":"field_page_seo_meta_description","_thumbnail":"field_page_seo_thumbnail","excerpt":"","_excerpt":"field_page_seo_excerpt","social_image":"","_social_image":"field_page_seo_social_image","block_search_engines":"0","_block_search_engines":"field_page_seo_block_search_engines","related_posts_how_many":"4","_related_posts_how_many":"field_glossary_fields_related_posts_how_many","related_posts_how_to_pick":"category","_related_posts_how_to_pick":"field_glossary_fields_related_posts_how_to_pick","related_posts_categories":["26"],"_related_posts_categories":"field_glossary_fields_related_posts_categories","related_posts":"","_related_posts":"field_glossary_fields_related_posts","hide_nav":"0","_hide_nav":"field_hide_nav_hide_nav","post_date_gmt":"2018-07-26 00:00:00","comment_status":"closed","ping_status":"closed","post_password":"","post_name":"telephone-number-tn","to_ping":"","pinged":"","post_modified":"2023-11-30 14:53:30","post_modified_gmt":"2023-11-30 14:53:30","post_content_filtered":"","guid":"http:\/\/www.bandwidth.com\/glossary\/telephone-number-tn","menu_order":0,"post_mime_type":"","comment_count":"0","filter":"raw","status":"publish"},"7":{"id":8581,"ID":8581,"object_type":"post","ImageClass":"Timber\\Image","PostClass":"Timber\\Post","TermClass":"Timber\\Term","custom":{"author":"2342","_author":"field_blog_fields_author","related_products":[2358,2350],"_related_products":"","related_resources":[8464,3982],"_related_resources":"","related_blog_posts":[8508],"_related_blog_posts":"","_edit_lock":"1696531741:9","_edit_last":"9","exclude_footer_cta":"0","_exclude_footer_cta":"field_page_cta_exclude_footer_cta","footer_style":"cta","_footer_style":"field_page_cta_footer_style","behind_cta":"","_behind_cta":"field_page_cta_behind_cta","background_style":"","_background_style":"field_page_cta_background_style","cta_alignment":"center","_cta_alignment":"field_page_cta_cta_alignment","cta_title":"Want to learn more?","_cta_title":"field_page_cta_cta_title","cta_content":"","_cta_content":"field_page_cta_cta_content","include_signup":"0","_include_signup":"field_page_cta_include_signup","cta_button":{"title":"Talk to an expert","url":"https:\/\/www.bandwidth.com\/talk-to-an-expert","target":""},"_cta_button":"field_page_cta_cta_button","additional_link":"","_additional_link":"field_page_cta_additional_link","background":"none","_background":"field_page_background_background","title_tag":"What is Text-to-Speech (TTS)? | Bandwidth","_title_tag":"field_page_seo_title_tag","meta_description":"Text-to-Speech (TTS) is a form of speech synthesis that converts text into a spoken voice output. The 933 service is a part of the Bandwidth 911 package.","_meta_description":"field_page_seo_meta_description","thumbnail":"","_thumbnail":"field_page_seo_thumbnail","excerpt":"","_excerpt":"field_page_seo_excerpt","social_image":"","_social_image":"field_page_seo_social_image","block_search_engines":"0","_block_search_engines":"field_page_seo_block_search_engines","related_posts_how_many":"4","_related_posts_how_many":"field_glossary_fields_related_posts_how_many","related_posts_how_to_pick":"category","_related_posts_how_to_pick":"field_glossary_fields_related_posts_how_to_pick","related_posts_categories":["7"],"_related_posts_categories":"field_glossary_fields_related_posts_categories","related_posts":"","_related_posts":"field_glossary_fields_related_posts","hide_nav":"0","_hide_nav":"field_hide_nav_hide_nav"},"post_author":"11","post_content":"<!-- wp:html -->\n<div class=\"blog-post-intro-author-name\"><a class=\"blog-post-intro-author-name-link\" href=\"\/blog\/author\/aravi\/\"><strong>Author:<\/strong> Anagha Ravi<\/a>\n<div class=\"blog-post-intro-author-date\"><strong>Published:<\/strong> July 26, 2018<\/div>\n<\/div>\n<!-- \/wp:html -->\n\n<!-- wp:paragraph -->\n<p><\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p><strong>Text-to-speech (TTS) <\/strong>is a feature that converts text into a <a href=\"\/voice\/\">voice<\/a> output, to be read aloud. Text-to-speech systems are a big aid to those who are visually impaired.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:heading -->\n<h2 class=\"wp-block-heading\">How Bandwidth is involved with text-to-speech services<\/h2>\n<!-- \/wp:heading -->\n\n<!-- wp:paragraph -->\n<p>The 933 service is a courtesy text-to-speech service that Bandwidth offers as part of the <a href=\"\/911\/\">911<\/a> package. When an end user dials 933, it will play back the TN and address that is provisioned in the dashboard. This service is used as part of the 911 testing performed during the onboarding process, prior to the live 911 calls, and is used primarily to test connectivity to the emergency IPs for 911 service. Secondarily, it tests to make sure the provisioned address is being broadcast.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>As with any text-to-speech service, there may be parts that are not appropriately recognized and therefore, skipped in the playback. The point to using the 933 service is to verify that calls are reaching the SBCs and some resemblance of the address provided in the dashboard is being represented. For example, if the 911 address entered is \u201c123 N Main St, Ste 400, Denver Colorado 80205\u201d, the 933 service would likely read back \u201c123 Main, Denver Colorado 80205\u201d. This would be considered a successful call. If it read back something entirely different, such as \u201c2963 Stormy Ave, El Paso TX\u201d, this would indicate a problem either with the 933 service or with the address in the dashboard.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>The 933 service may be used anytime (please limit calls to 1 call per minute), however, it is a courtesy service and is not meant to be used as a fully functional address verification service. To verify a full address, it is best to check the provisioned address in the dashboard directly (or via API call).<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:heading -->\n<h2 class=\"wp-block-heading\">What are the benefits of Bandwidth\u2019s text-to-speech services?<\/h2>\n<!-- \/wp:heading -->\n\n<!-- wp:paragraph -->\n<p>Since Bandwidth owns and operates one of the largest All-IP Voice Networks in the nation. Our customers are able to enjoy fast, reliable communication services, scalability, and cost savings. Bandwidth offers our customers world class support with a 24\/7 NOC team that is there to address issues as soon as they arise. In addition, Bandwidth\u2019s communication services are built to scale. Whether you are a small start-up or an enterprise giant, Bandwidth services can scale to meet your needs. In addition, partnering with Bandwidth lets you avoid dealing with a middleman. This means more cost savings for your business while connecting with a service you can trust. Bandwidth has mastered text-to-speech services, so you can focus on what matters most to you.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:heading -->\n<h2 class=\"wp-block-heading\">Terms related to text-to-speech<\/h2>\n<!-- \/wp:heading -->\n\n<!-- wp:list -->\n<ul><!-- wp:list-item -->\n<li><a href=\"\/glossary\/911\/\">911<\/a><\/li>\n<!-- \/wp:list-item -->\n\n<!-- wp:list-item -->\n<li><a href=\"\/glossary\/911-dashboard\/\">911 Dashboard<\/a><\/li>\n<!-- \/wp:list-item -->\n\n<!-- wp:list-item -->\n<li><a href=\"\/glossary\/all-ip-voice-network\/\">All-IP Voice Network<\/a><\/li>\n<!-- \/wp:list-item --><\/ul>\n<!-- \/wp:list -->","post_date":"2018-07-26 00:00:00","post_excerpt":"","post_parent":0,"post_status":"publish","post_title":"Text-to-speech (TTS)","post_type":"glossary","slug":"text-to-speech-tts","_author":"field_blog_fields_author","related_products":[2358,2350],"_related_products":"","related_resources":[8464,3982],"_related_resources":"","related_blog_posts":[8508],"_related_blog_posts":"","_edit_lock":"1696531741:9","_edit_last":"9","exclude_footer_cta":"0","_exclude_footer_cta":"field_page_cta_exclude_footer_cta","footer_style":"cta","_footer_style":"field_page_cta_footer_style","behind_cta":"","_behind_cta":"field_page_cta_behind_cta","background_style":"","_background_style":"field_page_cta_background_style","cta_alignment":"center","_cta_alignment":"field_page_cta_cta_alignment","cta_title":"Want to learn more?","_cta_title":"field_page_cta_cta_title","cta_content":"","_cta_content":"field_page_cta_cta_content","include_signup":"0","_include_signup":"field_page_cta_include_signup","cta_button":{"title":"Talk to an expert","url":"https:\/\/www.bandwidth.com\/talk-to-an-expert","target":""},"_cta_button":"field_page_cta_cta_button","additional_link":"","_additional_link":"field_page_cta_additional_link","background":"none","_background":"field_page_background_background","title_tag":"What is Text-to-Speech (TTS)? | Bandwidth","_title_tag":"field_page_seo_title_tag","meta_description":"Text-to-Speech (TTS) is a form of speech synthesis that converts text into a spoken voice output. The 933 service is a part of the Bandwidth 911 package.","_meta_description":"field_page_seo_meta_description","_thumbnail":"field_page_seo_thumbnail","excerpt":"","_excerpt":"field_page_seo_excerpt","social_image":"","_social_image":"field_page_seo_social_image","block_search_engines":"0","_block_search_engines":"field_page_seo_block_search_engines","related_posts_how_many":"4","_related_posts_how_many":"field_glossary_fields_related_posts_how_many","related_posts_how_to_pick":"category","_related_posts_how_to_pick":"field_glossary_fields_related_posts_how_to_pick","related_posts_categories":["7"],"_related_posts_categories":"field_glossary_fields_related_posts_categories","related_posts":"","_related_posts":"field_glossary_fields_related_posts","hide_nav":"0","_hide_nav":"field_hide_nav_hide_nav","post_date_gmt":"2018-07-26 00:00:00","comment_status":"closed","ping_status":"closed","post_password":"","post_name":"text-to-speech-tts","to_ping":"","pinged":"","post_modified":"2023-10-05 18:49:01","post_modified_gmt":"2023-10-05 18:49:01","post_content_filtered":"","guid":"http:\/\/www.bandwidth.com\/glossary\/text-to-speech-tts","menu_order":0,"post_mime_type":"","comment_count":"0","filter":"raw","status":"publish"},"8":{"id":8586,"ID":8586,"object_type":"post","ImageClass":"Timber\\Image","PostClass":"Timber\\Post","TermClass":"Timber\\Term","custom":{"author":"2342","_author":"field_blog_fields_author","related_products":[2370],"_related_products":"","related_resources":[8490],"_related_resources":"","related_blog_posts":[8587],"_related_blog_posts":"","_edit_lock":"1697641085:5","_edit_last":"5","exclude_footer_cta":"0","_exclude_footer_cta":"field_page_cta_exclude_footer_cta","footer_style":"cta","_footer_style":"field_page_cta_footer_style","behind_cta":"","_behind_cta":"field_page_cta_behind_cta","background_style":"","_background_style":"field_page_cta_background_style","cta_alignment":"center","_cta_alignment":"field_page_cta_cta_alignment","cta_title":"Scale at speed without the telecomplexity","_cta_title":"field_page_cta_cta_title","cta_content":"Supercharge your business communications with speed, scale and seamless connectivity\u2014all from one wholesale voice provider. ","_cta_content":"field_page_cta_cta_content","include_signup":"0","_include_signup":"field_page_cta_include_signup","cta_button":{"title":"Explore Bandwidth Voice","url":"https:\/\/www.bandwidth.com\/products\/voip\/","target":""},"_cta_button":"field_page_cta_cta_button","additional_link":{"title":"Talk to an expert","url":"https:\/\/www.bandwidth.com\/talk-to-an-expert\/","target":""},"_additional_link":"field_page_cta_additional_link","background":"none","_background":"field_page_background_background","title_tag":"What is an Underlying Carrier (ULC)? | Bandwidth","_title_tag":"field_page_seo_title_tag","meta_description":"Underlying Carrier (ULC) is a third party vendor\/carrier (upstream, or downstream from Bandwidth, depending on the call direction).","_meta_description":"field_page_seo_meta_description","thumbnail":"","_thumbnail":"field_page_seo_thumbnail","excerpt":"","_excerpt":"field_page_seo_excerpt","social_image":"","_social_image":"field_page_seo_social_image","block_search_engines":"0","_block_search_engines":"field_page_seo_block_search_engines","related_posts_how_many":"3","_related_posts_how_many":"field_glossary_fields_related_posts_how_many","related_posts_how_to_pick":"category","_related_posts_how_to_pick":"field_glossary_fields_related_posts_how_to_pick","related_posts_categories":["9"],"_related_posts_categories":"field_glossary_fields_related_posts_categories","related_posts":"","_related_posts":"field_glossary_fields_related_posts","hide_nav":"0","_hide_nav":"field_hide_nav_hide_nav"},"post_author":"11","post_content":"<!-- wp:html -->\n<div class=\"blog-post-intro-author-name\"><a class=\"blog-post-intro-author-name-link\" href=\"\/blog\/author\/aravi\/\"><strong>Author:<\/strong> Anagha Ravi<\/a>\n<div class=\"blog-post-intro-author-date\"><strong>Published:<\/strong> July 26, 2018<\/div>\n<\/div>\n<!-- \/wp:html -->\n\n<!-- wp:paragraph -->\n<p><\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p><strong>Underlying carrier (ULC) <\/strong>is a third-party vendor\/carrier (upstream, or downstream from Bandwidth, depending on the call direction). This term would be commonly heard in the context referring to <a href=\"\/glossary\/termination-outbound-calling\/\">outbound calling\/termination<\/a>. For example, one might say, \u201cWe\u2019ve removed a ULC from the call route who was providing <a href=\"\/glossary\/post-dial-delay-pdd\/\">PDD (Post Dialing Delay)<\/a>.\"<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:heading -->\n<h2 class=\"wp-block-heading\">How Bandwidth is involved with ULCs<\/h2>\n<!-- \/wp:heading -->\n\n<!-- wp:paragraph -->\n<p>Bandwidth is considered an Underlying Carrier for businesses such as Google since we provision voice services that power products like Google Voice for Business. This voice service is just one of Bandwidth's many communication solutions through our APIs. The APIs that Bandwidth provides sit atop one of the largest <a href=\"\/voice\/\">all-IP voice networks<\/a> in the nation that we own and operate. Bandwidth also provides services for <a href=\"\/messaging\/\">messaging<\/a>, <a href=\"\/911\/\">911 access<\/a>, and <a href=\"\/phone-numbers\/\">phone numbers<\/a>. By providing voice services along with additional integrations, Bandwidth is able to meet the needs of growing businesses, both large and small, as they build products that connect people.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:heading -->\n<h2 class=\"wp-block-heading\">What are the benefits of Bandwidth as an Underlying Carrier (ULC)?<\/h2>\n<!-- \/wp:heading -->\n\n<!-- wp:paragraph -->\n<p>Since Bandwidth owns and operates one of the largest All-IP Voice Networks in the nation, our customers are able to enjoy fast, reliable communication services, scalability, and cost savings. Bandwidth offers our customers world-class support with a 24\/7 NOC team that is available to address issues as soon as they arise. In addition, Bandwidth\u2019s communication services are built to scale.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>Whether you are a small start-up or an enterprise giant, Bandwidth services can scale to meet your needs. In addition, partnering with Bandwidth lets you avoid dealing with a middleman. This means more cost savings for your business while allowing you to connect with a service you trust. Bandwidth has mastered communication software, so you can focus on what matters most to you.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:heading -->\n<h2 class=\"wp-block-heading\">Terms related to ULC<\/h2>\n<!-- \/wp:heading -->\n\n<!-- wp:list -->\n<ul><!-- wp:list-item -->\n<li><a href=\"\/glossary\/termination-outbound-calling\/\">Termination\/outbound calling<\/a><\/li>\n<!-- \/wp:list-item -->\n\n<!-- wp:list-item -->\n<li><a href=\"\/glossary\/post-dial-delay-pdd\/\">Post Dial Delay (PDD)<\/a><\/li>\n<!-- \/wp:list-item -->\n\n<!-- wp:list-item -->\n<li><a href=\"\/glossary\/phone-call-api-voice-calling-api\/\">Phone call API \/ voice calling API<\/a><\/li>\n<!-- \/wp:list-item --><\/ul>\n<!-- \/wp:list -->","post_date":"2018-07-26 00:00:00","post_excerpt":"","post_parent":0,"post_status":"publish","post_title":"Underlying Carrier (ULC)","post_type":"glossary","slug":"underlying-carrier-ulc","_author":"field_blog_fields_author","related_products":[2370],"_related_products":"","related_resources":[8490],"_related_resources":"","related_blog_posts":[8587],"_related_blog_posts":"","_edit_lock":"1697641085:5","_edit_last":"5","exclude_footer_cta":"0","_exclude_footer_cta":"field_page_cta_exclude_footer_cta","footer_style":"cta","_footer_style":"field_page_cta_footer_style","behind_cta":"","_behind_cta":"field_page_cta_behind_cta","background_style":"","_background_style":"field_page_cta_background_style","cta_alignment":"center","_cta_alignment":"field_page_cta_cta_alignment","cta_title":"Scale at speed without the telecomplexity","_cta_title":"field_page_cta_cta_title","cta_content":"Supercharge your business communications with speed, scale and seamless connectivity\u2014all from one wholesale voice provider. ","_cta_content":"field_page_cta_cta_content","include_signup":"0","_include_signup":"field_page_cta_include_signup","cta_button":{"title":"Explore Bandwidth Voice","url":"https:\/\/www.bandwidth.com\/products\/voip\/","target":""},"_cta_button":"field_page_cta_cta_button","additional_link":{"title":"Talk to an expert","url":"https:\/\/www.bandwidth.com\/talk-to-an-expert\/","target":""},"_additional_link":"field_page_cta_additional_link","background":"none","_background":"field_page_background_background","title_tag":"What is an Underlying Carrier (ULC)? | Bandwidth","_title_tag":"field_page_seo_title_tag","meta_description":"Underlying Carrier (ULC) is a third party vendor\/carrier (upstream, or downstream from Bandwidth, depending on the call direction).","_meta_description":"field_page_seo_meta_description","_thumbnail":"field_page_seo_thumbnail","excerpt":"","_excerpt":"field_page_seo_excerpt","social_image":"","_social_image":"field_page_seo_social_image","block_search_engines":"0","_block_search_engines":"field_page_seo_block_search_engines","related_posts_how_many":"3","_related_posts_how_many":"field_glossary_fields_related_posts_how_many","related_posts_how_to_pick":"category","_related_posts_how_to_pick":"field_glossary_fields_related_posts_how_to_pick","related_posts_categories":["9"],"_related_posts_categories":"field_glossary_fields_related_posts_categories","related_posts":"","_related_posts":"field_glossary_fields_related_posts","hide_nav":"0","_hide_nav":"field_hide_nav_hide_nav","post_date_gmt":"2018-07-26 00:00:00","comment_status":"closed","ping_status":"closed","post_password":"","post_name":"underlying-carrier-ulc","to_ping":"","pinged":"","post_modified":"2023-10-18 14:58:05","post_modified_gmt":"2023-10-18 14:58:05","post_content_filtered":"","guid":"http:\/\/www.bandwidth.com\/glossary\/underlying-carrier-ulc","menu_order":0,"post_mime_type":"","comment_count":"0","filter":"raw","status":"publish"},"9":{"id":8588,"ID":8588,"object_type":"post","ImageClass":"Timber\\Image","PostClass":"Timber\\Post","TermClass":"Timber\\Term","custom":{"author":"2342","_author":"field_blog_fields_author","related_products":[],"_related_products":"","related_resources":[],"_related_resources":"","related_blog_posts":[],"_related_blog_posts":"","_edit_lock":"1696611043:9","_edit_last":"9","exclude_footer_cta":"0","_exclude_footer_cta":"field_page_cta_exclude_footer_cta","footer_style":"cta","_footer_style":"field_page_cta_footer_style","behind_cta":"","_behind_cta":"field_page_cta_behind_cta","background_style":"","_background_style":"field_page_cta_background_style","cta_alignment":"center","_cta_alignment":"field_page_cta_cta_alignment","cta_title":"Want to learn more?","_cta_title":"field_page_cta_cta_title","cta_content":"","_cta_content":"field_page_cta_cta_content","include_signup":"0","_include_signup":"field_page_cta_include_signup","cta_button":{"title":"Talk to an expert","url":"https:\/\/www.bandwidth.com\/talk-to-an-expert","target":""},"_cta_button":"field_page_cta_cta_button","additional_link":"","_additional_link":"field_page_cta_additional_link","background":"none","_background":"field_page_background_background","title_tag":"What is a Uniform Resource Identifier (URI)? | Bandwidth","_title_tag":"field_page_seo_title_tag","meta_description":"A Uniform Resource Identifier (URI) is a string of characters that identifies a resource. The most common form of URI is the Uniform Resource Locator (URL).","_meta_description":"field_page_seo_meta_description","thumbnail":"","_thumbnail":"field_page_seo_thumbnail","excerpt":"","_excerpt":"field_page_seo_excerpt","social_image":"","_social_image":"field_page_seo_social_image","block_search_engines":"0","_block_search_engines":"field_page_seo_block_search_engines","related_posts_how_many":"1","_related_posts_how_many":"field_glossary_fields_related_posts_how_many","related_posts_how_to_pick":"category","_related_posts_how_to_pick":"field_glossary_fields_related_posts_how_to_pick","related_posts_categories":["29","31"],"_related_posts_categories":"field_glossary_fields_related_posts_categories","related_posts":"","_related_posts":"field_glossary_fields_related_posts","hide_nav":"0","_hide_nav":"field_hide_nav_hide_nav"},"post_author":"11","post_content":"<!-- wp:html -->\n<div class=\"blog-post-intro-author-name\"><a class=\"blog-post-intro-author-name-link\" href=\"\/blog\/author\/aravi\/\"><strong>Author:<\/strong> Anagha Ravi<\/a>\n<div class=\"blog-post-intro-author-date\"><strong>Published:<\/strong> July 26, 2018<\/div>\n<\/div>\n<!-- \/wp:html -->\n\n<!-- wp:paragraph -->\n<p><\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>A <strong>Uniform Resource Identifier (URI) <\/strong>is a string of characters used to identify a resource. Using specific protocols, this enables interaction with representations of the resource over the World Wide Web. The most common form of URI that you would be familiar with, is the Uniform Resource Locator (URL), also called a standard web address.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:heading -->\n<h2 class=\"wp-block-heading\">How Bandwidth is involved with URI<\/h2>\n<!-- \/wp:heading -->\n\n<!-- wp:paragraph -->\n<p>Bandwidth is involved with URIs in the same way that every other business with a website is. For example, the glossary page that you are viewing right now has a URI linked to it which is also referred to as a URL or a web address. When navigating the internet, users can find pages that they are looking for via URIs. If the Bandwidth website was considered as a neighborhood, then each webpage on our site could be considered a location or \u201chome.\u201d In turn, the URI could be considered the address that gets a user to their desired webpage or \u201chome\u201d.<\/p>\n<!-- \/wp:paragraph -->","post_date":"2018-07-26 00:00:00","post_excerpt":"","post_parent":0,"post_status":"publish","post_title":"Uniform Resource Identifier (URI)","post_type":"glossary","slug":"uniform-resource-identifier-uri","_author":"field_blog_fields_author","related_products":[],"_related_products":"","related_resources":[],"_related_resources":"","related_blog_posts":[],"_related_blog_posts":"","_edit_lock":"1696611043:9","_edit_last":"9","exclude_footer_cta":"0","_exclude_footer_cta":"field_page_cta_exclude_footer_cta","footer_style":"cta","_footer_style":"field_page_cta_footer_style","behind_cta":"","_behind_cta":"field_page_cta_behind_cta","background_style":"","_background_style":"field_page_cta_background_style","cta_alignment":"center","_cta_alignment":"field_page_cta_cta_alignment","cta_title":"Want to learn more?","_cta_title":"field_page_cta_cta_title","cta_content":"","_cta_content":"field_page_cta_cta_content","include_signup":"0","_include_signup":"field_page_cta_include_signup","cta_button":{"title":"Talk to an expert","url":"https:\/\/www.bandwidth.com\/talk-to-an-expert","target":""},"_cta_button":"field_page_cta_cta_button","additional_link":"","_additional_link":"field_page_cta_additional_link","background":"none","_background":"field_page_background_background","title_tag":"What is a Uniform Resource Identifier (URI)? | Bandwidth","_title_tag":"field_page_seo_title_tag","meta_description":"A Uniform Resource Identifier (URI) is a string of characters that identifies a resource. The most common form of URI is the Uniform Resource Locator (URL).","_meta_description":"field_page_seo_meta_description","_thumbnail":"field_page_seo_thumbnail","excerpt":"","_excerpt":"field_page_seo_excerpt","social_image":"","_social_image":"field_page_seo_social_image","block_search_engines":"0","_block_search_engines":"field_page_seo_block_search_engines","related_posts_how_many":"1","_related_posts_how_many":"field_glossary_fields_related_posts_how_many","related_posts_how_to_pick":"category","_related_posts_how_to_pick":"field_glossary_fields_related_posts_how_to_pick","related_posts_categories":["29","31"],"_related_posts_categories":"field_glossary_fields_related_posts_categories","related_posts":"","_related_posts":"field_glossary_fields_related_posts","hide_nav":"0","_hide_nav":"field_hide_nav_hide_nav","post_date_gmt":"2018-07-26 00:00:00","comment_status":"closed","ping_status":"closed","post_password":"","post_name":"uniform-resource-identifier-uri","to_ping":"","pinged":"","post_modified":"2023-10-06 16:50:43","post_modified_gmt":"2023-10-06 16:50:43","post_content_filtered":"","guid":"http:\/\/www.bandwidth.com\/glossary\/uniform-resource-identifier-uri","menu_order":0,"post_mime_type":"","comment_count":"0","filter":"raw","status":"publish"},"10":{"id":8589,"ID":8589,"object_type":"post","ImageClass":"Timber\\Image","PostClass":"Timber\\Post","TermClass":"Timber\\Term","custom":{"author":"2342","_author":"field_blog_fields_author","related_products":[2358,8590],"_related_products":"","related_resources":[8591,8592,8478],"_related_resources":"","related_blog_posts":[8593],"_related_blog_posts":"","_edit_lock":"1699545440:4","_edit_last":"4","exclude_footer_cta":"0","_exclude_footer_cta":"field_page_cta_exclude_footer_cta","footer_style":"cta","_footer_style":"field_page_cta_footer_style","behind_cta":"","_behind_cta":"field_page_cta_behind_cta","background_style":"","_background_style":"field_page_cta_background_style","cta_alignment":"center","_cta_alignment":"field_page_cta_cta_alignment","cta_title":"Take back your toll-freedom","_cta_title":"field_page_cta_cta_title","cta_content":"Turn on cruise control with Bandwidth\u2019s 5x carrier redundancy, global reach, disaster recovery, and RespOrg capability.","_cta_content":"field_page_cta_cta_content","include_signup":"0","_include_signup":"field_page_cta_include_signup","cta_button":{"title":"Explore Toll-Free Services","url":"https:\/\/www.bandwidth.com\/products\/toll-free-services","target":""},"_cta_button":"field_page_cta_cta_button","additional_link":"","_additional_link":"field_page_cta_additional_link","background":"none","_background":"field_page_background_background","title_tag":"What is Voice over Internet Protocol (VoIP)? VoIP, Defined | Bandwidth","_title_tag":"field_page_seo_title_tag","meta_description":"Voice over Internet Protocol (VoIP) utilizes the Internet to send telephone calls via the Public Switched Telephone Network (PSTN).","_meta_description":"field_page_seo_meta_description","thumbnail":"","_thumbnail":"field_page_seo_thumbnail","excerpt":"","_excerpt":"field_page_seo_excerpt","social_image":"","_social_image":"field_page_seo_social_image","block_search_engines":"0","_block_search_engines":"field_page_seo_block_search_engines","related_posts_how_many":"3","_related_posts_how_many":"field_glossary_fields_related_posts_how_many","related_posts_how_to_pick":"category","_related_posts_how_to_pick":"field_glossary_fields_related_posts_how_to_pick","related_posts_categories":["9","8","31"],"_related_posts_categories":"field_glossary_fields_related_posts_categories","related_posts":"","_related_posts":"field_glossary_fields_related_posts","hide_nav":"0","_hide_nav":"field_hide_nav_hide_nav"},"post_author":"11","post_content":"<!-- wp:html -->\n<div class=\"blog-post-intro-author-name\"><a class=\"blog-post-intro-author-name-link\" href=\"\/blog\/author\/aravi\/\"><strong>Author:<\/strong> Anagha Ravi<\/a>\n<div class=\"blog-post-intro-author-date\"><strong>Published:<\/strong> July 26, 2018<\/div>\n<\/div>\n<!-- \/wp:html -->\n\n<!-- wp:heading -->\n<h2 class=\"wp-block-heading\">What is Voice over Internet Protocol (VoIP)?<\/h2>\n<!-- \/wp:heading -->\n\n<!-- wp:paragraph -->\n<p><strong>Voice over Internet Protocol (VoIP) <\/strong>utilizes the Internet to send telephone calls rather than traditional circuit-switched transmissions via the <a href=\"\/glossary\/public-switched-telephone-network-pstn\/\">Public Switched Telephone Network (PSTN)<\/a>.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:heading -->\n<h2 class=\"wp-block-heading\">How Bandwidth is involved with VoIP<\/h2>\n<!-- \/wp:heading -->\n\n<!-- wp:paragraph -->\n<p>Bandwidth owns and operates one of the largest All-IP Voice Networks in the nation. We have built a business-grade suite of APIs atop that network to provide our customers with a variety of ways to integrate communication capabilities into their business. With these APIs, Bandwidth is able to offer services for <a href=\"\/voice\/\">voice<\/a>, <a href=\"\/messaging\/\">messaging<\/a>, <a href=\"\/911\/\">911 access<\/a>, and <a href=\"\/phone-numbers\/\">phone numbers<\/a>. <\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>Bandwidth\u2019s VoIP provisioning allows our customers to seamlessly integrate voice capabilities into their platforms to connect their end users. In addition, Bandwidth offers 911 access as an additional capability that our customers can integrate. Bandwidth\u2019s VoIP offering paired with the other communication capabilities that Bandwidth offers, allows businesses to connect their customers to what matters most to them. We\u2019ve mastered the power to communicate so you can focus on what matters most to you.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:heading -->\n<h2 class=\"wp-block-heading\">What are the benefits of Bandwidth\u2019s VoIP services?<\/h2>\n<!-- \/wp:heading -->\n\n<!-- wp:paragraph -->\n<p>Since Bandwidth owns and operates the network, our customers are able to enjoy fast, reliable VoIP services, scalability, and cost savings. Bandwidth offers our customers world-class support with a 24\/7 NOC team that is there to address issues as soon as they arise. <\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>In addition, Bandwidth\u2019s VoIP offering as well as our other communication services, are built to scale. Whether you are a small start-up or an enterprise giant, Bandwidth services can scale to meet your needs. In addition, partnering with Bandwidth lets you avoid dealing with a middleman. This means more cost savings for your business while also connecting with a service you can trust. Bandwidth has mastered VoIP communications, so you can focus on what matters most to you.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:heading -->\n<h2 class=\"wp-block-heading\">Terms related to VoIP<\/h2>\n<!-- \/wp:heading -->\n\n<!-- wp:list -->\n<ul><!-- wp:list-item -->\n<li><a href=\"\/glossary\/all-ip-voice-network\/\">All-IP Voice Network<\/a><\/li>\n<!-- \/wp:list-item -->\n\n<!-- wp:list-item -->\n<li><a href=\"https:\/\/www.bandwidth.com\/solutions\/communications-apis\" data-type=\"solutions\" data-id=\"18665\">Bandwidth APIs<\/a><\/li>\n<!-- \/wp:list-item -->\n\n<!-- wp:list-item -->\n<li><a href=\"\/glossary\/bandwidth-voice-and-messaging-dashboard\/\">Bandwidth Voice & Messaging Dashboard<\/a><\/li>\n<!-- \/wp:list-item --><\/ul>\n<!-- \/wp:list -->","post_date":"2018-07-26 00:00:00","post_excerpt":"","post_parent":0,"post_status":"publish","post_title":"Voice over Internet Protocol (VoIP)","post_type":"glossary","slug":"voice-over-internet-protocol-voip","_author":"field_blog_fields_author","related_products":[2358,8590],"_related_products":"","related_resources":[8591,8592,8478],"_related_resources":"","related_blog_posts":[8593],"_related_blog_posts":"","_edit_lock":"1699545440:4","_edit_last":"4","exclude_footer_cta":"0","_exclude_footer_cta":"field_page_cta_exclude_footer_cta","footer_style":"cta","_footer_style":"field_page_cta_footer_style","behind_cta":"","_behind_cta":"field_page_cta_behind_cta","background_style":"","_background_style":"field_page_cta_background_style","cta_alignment":"center","_cta_alignment":"field_page_cta_cta_alignment","cta_title":"Take back your toll-freedom","_cta_title":"field_page_cta_cta_title","cta_content":"Turn on cruise control with Bandwidth\u2019s 5x carrier redundancy, global reach, disaster recovery, and RespOrg capability.","_cta_content":"field_page_cta_cta_content","include_signup":"0","_include_signup":"field_page_cta_include_signup","cta_button":{"title":"Explore Toll-Free Services","url":"https:\/\/www.bandwidth.com\/products\/toll-free-services","target":""},"_cta_button":"field_page_cta_cta_button","additional_link":"","_additional_link":"field_page_cta_additional_link","background":"none","_background":"field_page_background_background","title_tag":"What is Voice over Internet Protocol (VoIP)? VoIP, Defined | Bandwidth","_title_tag":"field_page_seo_title_tag","meta_description":"Voice over Internet Protocol (VoIP) utilizes the Internet to send telephone calls via the Public Switched Telephone Network (PSTN).","_meta_description":"field_page_seo_meta_description","_thumbnail":"field_page_seo_thumbnail","excerpt":"","_excerpt":"field_page_seo_excerpt","social_image":"","_social_image":"field_page_seo_social_image","block_search_engines":"0","_block_search_engines":"field_page_seo_block_search_engines","related_posts_how_many":"3","_related_posts_how_many":"field_glossary_fields_related_posts_how_many","related_posts_how_to_pick":"category","_related_posts_how_to_pick":"field_glossary_fields_related_posts_how_to_pick","related_posts_categories":["9","8","31"],"_related_posts_categories":"field_glossary_fields_related_posts_categories","related_posts":"","_related_posts":"field_glossary_fields_related_posts","hide_nav":"0","_hide_nav":"field_hide_nav_hide_nav","post_date_gmt":"2018-07-26 00:00:00","comment_status":"closed","ping_status":"closed","post_password":"","post_name":"voice-over-internet-protocol-voip","to_ping":"","pinged":"","post_modified":"2023-11-09 15:57:19","post_modified_gmt":"2023-11-09 15:57:19","post_content_filtered":"","guid":"http:\/\/www.bandwidth.com\/glossary\/voice-over-internet-protocol-voip","menu_order":0,"post_mime_type":"","comment_count":"0","filter":"raw","status":"publish"},"11":{"id":3692,"ID":3692,"object_type":"post","ImageClass":"Timber\\Image","PostClass":"Timber\\Post","TermClass":"Timber\\Term","custom":{"author":"2342","_author":"field_blog_fields_author","related_products":["2350"],"_related_products":"field_glossary_fields_related_products","related_resources":["3997"],"_related_resources":"field_glossary_fields_related_resources","related_blog_posts":"","_related_blog_posts":"field_glossary_fields_related_blog_posts","title_tag":"911 | What Does it Mean? | Bandwidth","_title_tag":"field_page_seo_title_tag","meta_description":"911 is a three-digit telephone number to facilitate the reporting of an emergency requiring a response by a public safety agency.","_meta_description":"field_page_seo_meta_description","_edit_lock":"1697477820:6","_edit_last":"9","exclude_footer_cta":"0","_exclude_footer_cta":"field_page_cta_exclude_footer_cta","footer_style":"cta","_footer_style":"field_page_cta_footer_style","behind_cta":"","_behind_cta":"field_page_cta_behind_cta","background_style":"","_background_style":"field_page_cta_background_style","cta_alignment":"center","_cta_alignment":"field_page_cta_cta_alignment","cta_title":"Explore 2023 cloud migration rates","_cta_title":"field_page_cta_cta_title","cta_content":"Industry benchmarks, best practices, and insights inside","_cta_content":"field_page_cta_cta_content","include_signup":"0","_include_signup":"field_page_cta_include_signup","cta_button":{"title":"Get the free report","url":"\/resources\/enterprise-communications-landscape-2023-report\/","target":""},"_cta_button":"field_page_cta_cta_button","additional_link":"","_additional_link":"field_page_cta_additional_link","background":"none","_background":"field_page_background_background","thumbnail":"","_thumbnail":"field_page_seo_thumbnail","excerpt":"","_excerpt":"field_page_seo_excerpt","social_image":"","_social_image":"field_page_seo_social_image","block_search_engines":"0","_block_search_engines":"field_page_seo_block_search_engines","hide_nav":"0","_hide_nav":"field_hide_nav_hide_nav","related_posts_how_many":"3","_related_posts_how_many":"field_glossary_fields_related_posts_how_many","related_posts_how_to_pick":"category","_related_posts_how_to_pick":"field_glossary_fields_related_posts_how_to_pick","related_posts_categories":["7"],"_related_posts_categories":"field_glossary_fields_related_posts_categories","related_posts":"","_related_posts":"field_glossary_fields_related_posts"},"post_author":"11","post_content":"<!-- wp:html -->\n<div class=\"blog-post-intro-author-name\"><a class=\"blog-post-intro-author-name-link\" href=\"\/blog\/author\/aravi\/\"><strong>Author:<\/strong> Anagha Ravi<\/a>\n<div class=\"blog-post-intro-author-date\"><strong>Published:<\/strong> July 27, 2018<\/div>\n<\/div>\n<!-- \/wp:html -->\n\n<!-- wp:paragraph -->\n<p><\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>911 is a three-digit telephone number used to report any emergency situation. Calls placed to 911 are generally routed to a PSAP (Public Safety Answering Point) and responded to by a public safety agent.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:heading -->\n<h2 class=\"wp-block-heading\" id=\"h-how-bandwidth-is-involved-with-911\">How Bandwidth is involved with 911<\/h2>\n<!-- \/wp:heading -->\n\n<!-- wp:paragraph -->\n<p>Bandwidth offers nationwide <a href=\"\/products\/enterprise-e911\/\">911 services<\/a> for service providers with nomadic, mobile, and static applications. If you offer IP-based or other wireline voice service, voice applications or call center services, we\u2019ve got a solution for you.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:heading -->\n<h2 class=\"wp-block-heading\" id=\"h-what-are-the-benefits-of-911\">What are the benefits of 911<\/h2>\n<!-- \/wp:heading -->\n\n<!-- wp:paragraph -->\n<p>Bandwidth is one of only three providers able to route VoIP 911 calls directly into the nation\u2019s 911 infrastructure and the only one to offer single-source access to nationwide <a href=\"\/products\/voip\/\">voice<\/a> and <a href=\"\/products\/sms-messaging\/\">SMS<\/a>. You benefit from streamlined operations and less vendors to manage so you can instead focus on doing what you do best \u2014 keeping your customers happy.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:heading -->\n<h2 class=\"wp-block-heading\" id=\"h-terms-related-to-911\">Terms related to 911<\/h2>\n<!-- \/wp:heading -->\n\n<!-- wp:list -->\n<ul><!-- wp:list-item -->\n<li><a href=\"\/glossary\/911-dashboard\/\">911 Dashboard<\/a><\/li>\n<!-- \/wp:list-item -->\n\n<!-- wp:list-item -->\n<li><a href=\"\/glossary\/enhanced-911-e911\/\">Enhanced 911 (E911)<\/a><\/li>\n<!-- \/wp:list-item -->\n\n<!-- wp:list-item -->\n<li><a href=\"\/glossary\/next-generation-911-ng911\/\">Next Generation 911 (NG 911)<\/a><\/li>\n<!-- \/wp:list-item -->\n\n<!-- wp:list-item -->\n<li><a href=\"\/glossary\/dynamic-location-routing\/\">Dynamic Location Routing<\/a><\/li>\n<!-- \/wp:list-item --><\/ul>\n<!-- \/wp:list -->","post_date":"2018-07-27 00:00:00","post_excerpt":"","post_parent":0,"post_status":"publish","post_title":"911","post_type":"glossary","slug":"911","_author":"field_blog_fields_author","related_products":["2350"],"_related_products":"field_glossary_fields_related_products","related_resources":["3997"],"_related_resources":"field_glossary_fields_related_resources","related_blog_posts":"","_related_blog_posts":"field_glossary_fields_related_blog_posts","title_tag":"911 | What Does it Mean? | Bandwidth","_title_tag":"field_page_seo_title_tag","meta_description":"911 is a three-digit telephone number to facilitate the reporting of an emergency requiring a response by a public safety agency.","_meta_description":"field_page_seo_meta_description","_edit_lock":"1697477820:6","_edit_last":"9","exclude_footer_cta":"0","_exclude_footer_cta":"field_page_cta_exclude_footer_cta","footer_style":"cta","_footer_style":"field_page_cta_footer_style","behind_cta":"","_behind_cta":"field_page_cta_behind_cta","background_style":"","_background_style":"field_page_cta_background_style","cta_alignment":"center","_cta_alignment":"field_page_cta_cta_alignment","cta_title":"Explore 2023 cloud migration rates","_cta_title":"field_page_cta_cta_title","cta_content":"Industry benchmarks, best practices, and insights inside","_cta_content":"field_page_cta_cta_content","include_signup":"0","_include_signup":"field_page_cta_include_signup","cta_button":{"title":"Get the free report","url":"\/resources\/enterprise-communications-landscape-2023-report\/","target":""},"_cta_button":"field_page_cta_cta_button","additional_link":"","_additional_link":"field_page_cta_additional_link","background":"none","_background":"field_page_background_background","_thumbnail":"field_page_seo_thumbnail","excerpt":"","_excerpt":"field_page_seo_excerpt","social_image":"","_social_image":"field_page_seo_social_image","block_search_engines":"0","_block_search_engines":"field_page_seo_block_search_engines","hide_nav":"0","_hide_nav":"field_hide_nav_hide_nav","related_posts_how_many":"3","_related_posts_how_many":"field_glossary_fields_related_posts_how_many","related_posts_how_to_pick":"category","_related_posts_how_to_pick":"field_glossary_fields_related_posts_how_to_pick","related_posts_categories":["7"],"_related_posts_categories":"field_glossary_fields_related_posts_categories","related_posts":"","_related_posts":"field_glossary_fields_related_posts","post_date_gmt":"2018-07-27 00:00:00","comment_status":"closed","ping_status":"closed","post_password":"","post_name":"911","to_ping":"","pinged":"","post_modified":"2023-10-03 16:03:36","post_modified_gmt":"2023-10-03 16:03:36","post_content_filtered":"","guid":"http:\/\/www.bandwidth.com\/glossary\/911","menu_order":0,"post_mime_type":"","comment_count":"0","filter":"raw","status":"publish"},"12":{"id":3697,"ID":3697,"object_type":"post","ImageClass":"Timber\\Image","PostClass":"Timber\\Post","TermClass":"Timber\\Term","custom":{"author":"2342","_author":"field_blog_fields_author","related_products":[2350],"_related_products":"","related_resources":[8461],"_related_resources":"","related_blog_posts":[],"_related_blog_posts":"","_edit_lock":"1700597532:2","_edit_last":"4","exclude_footer_cta":"0","_exclude_footer_cta":"field_page_cta_exclude_footer_cta","footer_style":"cta","_footer_style":"field_page_cta_footer_style","behind_cta":"","_behind_cta":"field_page_cta_behind_cta","background_style":"","_background_style":"field_page_cta_background_style","cta_alignment":"left","_cta_alignment":"field_page_cta_cta_alignment","cta_title":"","_cta_title":"field_page_cta_cta_title","cta_content":"","_cta_content":"field_page_cta_cta_content","include_signup":"0","_include_signup":"field_page_cta_include_signup","cta_button":"","_cta_button":"field_page_cta_cta_button","additional_link":"","_additional_link":"field_page_cta_additional_link","background":"none","_background":"field_page_background_background","thumbnail":"","_thumbnail":"field_page_seo_thumbnail","excerpt":"","_excerpt":"field_page_seo_excerpt","social_image":"","_social_image":"field_page_seo_social_image","block_search_engines":"0","_block_search_engines":"field_page_seo_block_search_engines","hide_nav":"0","_hide_nav":"field_hide_nav_hide_nav","title_tag":"What is a 911 Dashboard? 911 Dashboard | Bandwidth","_title_tag":"field_page_seo_title_tag","meta_description":"The 911 Dashboard is the name for the online platform that Bandwidth provides for customers to enter an end user's phone numbers and associated addresses.","_meta_description":"field_page_seo_meta_description","related_posts_how_many":"0","_related_posts_how_many":"field_glossary_fields_related_posts_how_many","related_posts_how_to_pick":"category","_related_posts_how_to_pick":"field_glossary_fields_related_posts_how_to_pick","related_posts_categories":["7"],"_related_posts_categories":"field_glossary_fields_related_posts_categories","related_posts":"","_related_posts":"field_glossary_fields_related_posts"},"post_author":"11","post_content":"<div class=\"blog-post-intro-author-name\"><a class=\"blog-post-intro-author-name-link\" href=\"\/blog\/author\/aravi\/\"><strong>Author:<\/strong> Anagha Ravi<\/a>\n<div class=\"blog-post-intro-author-date\"><strong>Published:<\/strong> July 27, 2018<\/div>\n<\/div>\n<p class=\"large-text\">The 911 Dashboard is the name for the online platform that Bandwidth provides for its customers to enter their end-users\u2019 <a href=\"\/phone-numbers\/\">telephone numbers<\/a> and associated addresses. The 911 Dashboard is sometimes referred to as the Emergency Voice Services Dashboard (EVS Dashboard).<\/p>\n\n<h2 class=\"wp-block-heading\">How Bandwidth is Involved with 911 Dashboard<\/h2>\nThe 911 Dashboard allows Bandwidth customers to manage their end-users\u2019 <a href=\"\/911\/\">911 service<\/a> and also provides a variety of reports, CDRs, documentation, and call routing information.\n<h2 class=\"wp-block-heading\">What Are the Benefits of the 911 Dashboard<\/h2>\nThe 911 Dashboard provides many options for viewing orders, submitting orders, assigning users and more. Each of the main menu items represents a Bandwidth product, and the sub-menus represent viewable or changeable information within that product.\n<h2 class=\"wp-block-heading\">Terms Related to 911 Dashboard<\/h2>\n<ul>\n \t<li><a href=\"\/glossary\/911\/\">911<\/a><\/li>\n \t<li><a href=\"\/glossary\/911-number-provisioning\/\">911 Number Provisioning<\/a><\/li>\n \t<li><a href=\"\/glossary\/coordinate-based-911-routing\/\">Coordinate Based 911 Routing<\/a><\/li>\n \t<li><a href=\"\/glossary\/enhanced-911-e911\/\">Enhanced 911 (E911)<\/a><\/li>\n<\/ul>","post_date":"2018-07-27 00:00:00","post_excerpt":"","post_parent":0,"post_status":"publish","post_title":"911 Dashboard","post_type":"glossary","slug":"911-dashboard","_author":"field_blog_fields_author","related_products":[2350],"_related_products":"","related_resources":[8461],"_related_resources":"","related_blog_posts":[],"_related_blog_posts":"","_edit_lock":"1700597532:2","_edit_last":"4","exclude_footer_cta":"0","_exclude_footer_cta":"field_page_cta_exclude_footer_cta","footer_style":"cta","_footer_style":"field_page_cta_footer_style","behind_cta":"","_behind_cta":"field_page_cta_behind_cta","background_style":"","_background_style":"field_page_cta_background_style","cta_alignment":"left","_cta_alignment":"field_page_cta_cta_alignment","cta_title":"","_cta_title":"field_page_cta_cta_title","cta_content":"","_cta_content":"field_page_cta_cta_content","include_signup":"0","_include_signup":"field_page_cta_include_signup","cta_button":"","_cta_button":"field_page_cta_cta_button","additional_link":"","_additional_link":"field_page_cta_additional_link","background":"none","_background":"field_page_background_background","_thumbnail":"field_page_seo_thumbnail","excerpt":"","_excerpt":"field_page_seo_excerpt","social_image":"","_social_image":"field_page_seo_social_image","block_search_engines":"0","_block_search_engines":"field_page_seo_block_search_engines","hide_nav":"0","_hide_nav":"field_hide_nav_hide_nav","title_tag":"What is a 911 Dashboard? 911 Dashboard | Bandwidth","_title_tag":"field_page_seo_title_tag","meta_description":"The 911 Dashboard is the name for the online platform that Bandwidth provides for customers to enter an end user's phone numbers and associated addresses.","_meta_description":"field_page_seo_meta_description","related_posts_how_many":"0","_related_posts_how_many":"field_glossary_fields_related_posts_how_many","related_posts_how_to_pick":"category","_related_posts_how_to_pick":"field_glossary_fields_related_posts_how_to_pick","related_posts_categories":["7"],"_related_posts_categories":"field_glossary_fields_related_posts_categories","related_posts":"","_related_posts":"field_glossary_fields_related_posts","post_date_gmt":"2018-07-27 00:00:00","comment_status":"closed","ping_status":"closed","post_password":"","post_name":"911-dashboard","to_ping":"","pinged":"","post_modified":"2023-11-10 20:30:59","post_modified_gmt":"2023-11-10 20:30:59","post_content_filtered":"","guid":"http:\/\/www.bandwidth.com\/glossary\/911-dashboard","menu_order":0,"post_mime_type":"","comment_count":"0","filter":"raw","status":"publish"},"13":{"id":3699,"ID":3699,"object_type":"post","ImageClass":"Timber\\Image","PostClass":"Timber\\Post","TermClass":"Timber\\Term","custom":{"author":"2342","_author":"field_blog_fields_author","related_products":["2358","2359"],"_related_products":"field_glossary_fields_related_products","related_resources":["3949"],"_related_resources":"field_glossary_fields_related_resources","related_blog_posts":"","_related_blog_posts":"field_glossary_fields_related_blog_posts","title_tag":"All-IP Voice Network | Bandwidth","_title_tag":"field_page_seo_title_tag","meta_description":"What is All-IP Voice? It's a network that uses IP technologies to connect telephone calls, similar to how computers use the internet to communicate.","_meta_description":"field_page_seo_meta_description","_edit_lock":"1696349713:9","_edit_last":"9","exclude_footer_cta":"0","_exclude_footer_cta":"field_page_cta_exclude_footer_cta","footer_style":"cta","_footer_style":"field_page_cta_footer_style","behind_cta":"","_behind_cta":"field_page_cta_behind_cta","background_style":"","_background_style":"field_page_cta_background_style","cta_alignment":"center","_cta_alignment":"field_page_cta_cta_alignment","cta_title":"Playbook: How to scale your UCaaS\/CCaaS globally","_cta_title":"field_page_cta_cta_title","cta_content":"Get insider insights on how to ease your growing pains. ","_cta_content":"field_page_cta_cta_content","include_signup":"0","_include_signup":"field_page_cta_include_signup","cta_button":{"title":"Get the free playbook","url":"\/resources\/global-reach-playbook\/","target":""},"_cta_button":"field_page_cta_cta_button","additional_link":"","_additional_link":"field_page_cta_additional_link","background":"none","_background":"field_page_background_background","thumbnail":"","_thumbnail":"field_page_seo_thumbnail","excerpt":"","_excerpt":"field_page_seo_excerpt","social_image":"","_social_image":"field_page_seo_social_image","block_search_engines":"0","_block_search_engines":"field_page_seo_block_search_engines","hide_nav":"0","_hide_nav":"field_hide_nav_hide_nav","related_posts_how_many":"3","_related_posts_how_many":"field_glossary_fields_related_posts_how_many","related_posts_how_to_pick":"category","_related_posts_how_to_pick":"field_glossary_fields_related_posts_how_to_pick","related_posts_categories":["9"],"_related_posts_categories":"field_glossary_fields_related_posts_categories","related_posts":"","_related_posts":"field_glossary_fields_related_posts"},"post_author":"11","post_content":"<!-- wp:html -->\n<div class=\"blog-post-intro-author-name\"><a class=\"blog-post-intro-author-name-link\" href=\"\/blog\/author\/aravi\/\"><strong>Author:<\/strong> Anagha Ravi<\/a>\n<div class=\"blog-post-intro-author-date\"><strong>Published:<\/strong> July 27, 2018<\/div>\n<\/div>\n<!-- \/wp:html -->\n\n<!-- wp:paragraph -->\n<p><\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>An All-IP Voice Network uses internet protocol technologies to connect telephone calls and establish communication, much the same way computers use the internet to exchange information. All-IP Voice Networks allow you to leverage existing infrastructure to provision and use <a href=\"\/products\/voip\/\">VoIP services<\/a> to communicate.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:heading -->\n<h2 class=\"wp-block-heading\">How Bandwidth is involved with all-IP voice networks<\/h2>\n<!-- \/wp:heading -->\n\n<!-- wp:paragraph -->\n<p>An All-IP Voice Network is essentially a modern interpretation of the classic telephone network. Traditionally, nationwide telephony infrastructure is what we call the <a href=\"\/glossary\/public-switched-telephone-network-pstn\/\">PSTN (Public Switch Telephone Network)<\/a> and connects voice communication using a circuit-switched network topology. Take yourself back to the days of operators sitting in front of large panels of open ports, operating a switchboard to connect two phone lines together by physically plugging them into one another; this is a circuit-switched network. In modern times, those operators have been replaced with complex computerized switches; but, in essence, they do the same work.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>An All-IP Voice Network uses a packet-switched network topology. This means every component of a phone call is broken into tiny chunks called packets, and each packet can be routed on its own, seeking out its destination over a multitude of redundant connections and paths to be reconstructed on the other side. This allows greater optimization of the networks deployed to serve voice communications, allowing for less overall deployed equipment and more options for redundancy and reliability.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:heading -->\n<h2 class=\"wp-block-heading\">What are the benefits of Bandwidth\u2019s all-IP voice network<\/h2>\n<!-- \/wp:heading -->\n\n<!-- wp:paragraph -->\n<p>In addition to the infrastructure benefits of an All-IP Voice Network, it also allows us to use cutting-edge technologies to expose more control and capability to users leveraging Bandwidth\u2019s IP voice network for VoIP services. Fast, automated provisioning, quick failover and redundant routing for voice traffic, and nationwide access to <a href=\"\/products\/phone-numbers\/\">phone numbers<\/a> all over the country are just a few of those benefits.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>Bandwidth provides services to our customers and implements leading-edge VoIP services using our nationwide IP Voice network.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:heading -->\n<h2 class=\"wp-block-heading\">Terms related to all-IP voice networks<\/h2>\n<!-- \/wp:heading -->\n\n<!-- wp:list -->\n<ul><!-- wp:list-item -->\n<li><a href=\"\/glossary\/voice-over-internet-protocol-voip\/\">Voice Over Internet Protocol (VoIP)<\/a><\/li>\n<!-- \/wp:list-item -->\n\n<!-- wp:list-item -->\n<li><a href=\"\/glossary\/text-to-speech-tts\/\">Text-to-Speech (TTS)<\/a><\/li>\n<!-- \/wp:list-item -->\n\n<!-- wp:list-item -->\n<li><a href=\"\/glossary\/http-voice\/\">HTTP Voice (API Voice)<\/a><\/li>\n<!-- \/wp:list-item -->\n\n<!-- wp:list-item -->\n<li><a href=\"\/glossary\/interactive-voice-response-ivr\/\">Interactive Voice Response (IVR)<\/a><\/li>\n<!-- \/wp:list-item --><\/ul>\n<!-- \/wp:list -->","post_date":"2018-07-27 00:00:00","post_excerpt":"","post_parent":0,"post_status":"publish","post_title":"All-IP voice network","post_type":"glossary","slug":"all-ip-voice-network","_author":"field_blog_fields_author","related_products":["2358","2359"],"_related_products":"field_glossary_fields_related_products","related_resources":["3949"],"_related_resources":"field_glossary_fields_related_resources","related_blog_posts":"","_related_blog_posts":"field_glossary_fields_related_blog_posts","title_tag":"All-IP Voice Network | Bandwidth","_title_tag":"field_page_seo_title_tag","meta_description":"What is All-IP Voice? It's a network that uses IP technologies to connect telephone calls, similar to how computers use the internet to communicate.","_meta_description":"field_page_seo_meta_description","_edit_lock":"1696349713:9","_edit_last":"9","exclude_footer_cta":"0","_exclude_footer_cta":"field_page_cta_exclude_footer_cta","footer_style":"cta","_footer_style":"field_page_cta_footer_style","behind_cta":"","_behind_cta":"field_page_cta_behind_cta","background_style":"","_background_style":"field_page_cta_background_style","cta_alignment":"center","_cta_alignment":"field_page_cta_cta_alignment","cta_title":"Playbook: How to scale your UCaaS\/CCaaS globally","_cta_title":"field_page_cta_cta_title","cta_content":"Get insider insights on how to ease your growing pains. ","_cta_content":"field_page_cta_cta_content","include_signup":"0","_include_signup":"field_page_cta_include_signup","cta_button":{"title":"Get the free playbook","url":"\/resources\/global-reach-playbook\/","target":""},"_cta_button":"field_page_cta_cta_button","additional_link":"","_additional_link":"field_page_cta_additional_link","background":"none","_background":"field_page_background_background","_thumbnail":"field_page_seo_thumbnail","excerpt":"","_excerpt":"field_page_seo_excerpt","social_image":"","_social_image":"field_page_seo_social_image","block_search_engines":"0","_block_search_engines":"field_page_seo_block_search_engines","hide_nav":"0","_hide_nav":"field_hide_nav_hide_nav","related_posts_how_many":"3","_related_posts_how_many":"field_glossary_fields_related_posts_how_many","related_posts_how_to_pick":"category","_related_posts_how_to_pick":"field_glossary_fields_related_posts_how_to_pick","related_posts_categories":["9"],"_related_posts_categories":"field_glossary_fields_related_posts_categories","related_posts":"","_related_posts":"field_glossary_fields_related_posts","post_date_gmt":"2018-07-27 00:00:00","comment_status":"closed","ping_status":"closed","post_password":"","post_name":"all-ip-voice-network","to_ping":"","pinged":"","post_modified":"2023-10-03 16:15:13","post_modified_gmt":"2023-10-03 16:15:13","post_content_filtered":"","guid":"http:\/\/www.bandwidth.com\/glossary\/all-ip-voice-network","menu_order":0,"post_mime_type":"","comment_count":"0","filter":"raw","status":"publish"},"14":{"id":3704,"ID":3704,"object_type":"post","ImageClass":"Timber\\Image","PostClass":"Timber\\Post","TermClass":"Timber\\Term","custom":{"author":"2342","_author":"field_blog_fields_author","related_products":["2358"],"_related_products":"field_glossary_fields_related_products","related_resources":["3962"],"_related_resources":"field_glossary_fields_related_resources","related_blog_posts":"","_related_blog_posts":"field_glossary_fields_related_blog_posts","title_tag":"Area Code Emergency (911) Call Routing | Bandwidth","_title_tag":"field_page_seo_title_tag","meta_description":"What is Area Code 911 Routing? Area Code Emergency\/911 Routing is a routing option for call centers that receive calls from unknown end users. Learn more.","_meta_description":"field_page_seo_meta_description","_edit_lock":"1697479077:4","_edit_last":"4","exclude_footer_cta":"0","_exclude_footer_cta":"field_page_cta_exclude_footer_cta","footer_style":"cta","_footer_style":"field_page_cta_footer_style","behind_cta":"","_behind_cta":"field_page_cta_behind_cta","background_style":"","_background_style":"field_page_cta_background_style","cta_alignment":"center","_cta_alignment":"field_page_cta_cta_alignment","cta_title":"Ensure employee safety","_cta_title":"field_page_cta_cta_title","cta_content":"Help connect your employees to the right emergency responders.","_cta_content":"field_page_cta_cta_content","include_signup":"0","_include_signup":"field_page_cta_include_signup","cta_button":{"title":"Explore emergency calling","url":"\/products\/enterprise-e911\/","target":""},"_cta_button":"field_page_cta_cta_button","additional_link":{"title":"Talk to an expert","url":"\/talk-to-an-expert\/","target":""},"_additional_link":"field_page_cta_additional_link","background":"none","_background":"field_page_background_background","thumbnail":"","_thumbnail":"field_page_seo_thumbnail","excerpt":"","_excerpt":"field_page_seo_excerpt","social_image":"","_social_image":"field_page_seo_social_image","block_search_engines":"0","_block_search_engines":"field_page_seo_block_search_engines","hide_nav":"0","_hide_nav":"field_hide_nav_hide_nav","related_posts_how_many":"0","_related_posts_how_many":"field_glossary_fields_related_posts_how_many","related_posts_how_to_pick":"category","_related_posts_how_to_pick":"field_glossary_fields_related_posts_how_to_pick","related_posts_categories":["7"],"_related_posts_categories":"field_glossary_fields_related_posts_categories","related_posts":"","_related_posts":"field_glossary_fields_related_posts"},"post_author":"11","post_content":"<!-- wp:html -->\n<div class=\"blog-post-intro-author-name\"><a class=\"blog-post-intro-author-name-link\" href=\"\/blog\/author\/aravi\/\"><strong>Author:<\/strong> Anagha Ravi<\/a>\n<div class=\"blog-post-intro-author-date\"><strong>Published:<\/strong> July 27, 2018<\/div>\n<\/div>\n<!-- \/wp:html -->\n\n<!-- wp:paragraph -->\n<p><\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>Area Code Emergency\/911 Call Routing is a routing option for call centers that receive calls from unknown end-users. For example, individuals that press \u201c0\u201d to get to an operator instead of dialing <a href=\"\/products\/enterprise-e911\/\">911<\/a>. If an operator sends such a call to Bandwidth and there is not a registered 911 address on file then, unless the caller can provide their location, the call will be routed based on the area code and prefix of the unknown end user\u2019s <a href=\"\/products\/local-phone-numbers\/\">telephone number<\/a>.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:heading -->\n<h2 class=\"wp-block-heading\">How Bandwidth is involved with 911 area code routing<\/h2>\n<!-- \/wp:heading -->\n\n<!-- wp:paragraph -->\n<p>Bandwidth uses area code routing as a way to get a caller to the right PSAP based on the phone number\u2019s area code and the prefix of the telephone number in cases when a registered 911 address is not available for a given phone number. This gives call centers a reasonable, simple, and relatively effective way to attempt to determine where to route a call when the address is not known.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:heading -->\n<h2 class=\"wp-block-heading\">What are the benefits of 911 area code routing<\/h2>\n<!-- \/wp:heading -->\n\n<!-- wp:paragraph -->\n<p>Call centers can benefit from using Bandwidth\u2019s 911 area code routing feature, because it allows for callers to be directed to an operator that is more likely to be within their area in cases when there is no registered address.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:heading -->\n<h2 class=\"wp-block-heading\">Related terms<\/h2>\n<!-- \/wp:heading -->\n\n<!-- wp:list -->\n<ul><!-- wp:list-item -->\n<li><a href=\"\/glossary\/911\/\">911<\/a><\/li>\n<!-- \/wp:list-item -->\n\n<!-- wp:list-item -->\n<li><a href=\"\/glossary\/evs-911-call-routing\/\">EVS 911 Call Routing<\/a><\/li>\n<!-- \/wp:list-item -->\n\n<!-- wp:list-item -->\n<li><a href=\"\/glossary\/dynamic-location-routing\/\">Dynamic Location Routing<\/a><\/li>\n<!-- \/wp:list-item -->\n\n<!-- wp:list-item -->\n<li><a href=\"\/glossary\/call-routing\/\">Call Routing<\/a><\/li>\n<!-- \/wp:list-item --><\/ul>\n<!-- \/wp:list -->","post_date":"2018-07-27 00:00:00","post_excerpt":"","post_parent":0,"post_status":"publish","post_title":"Area code Emergency call routing","post_type":"glossary","slug":"area-code-emergency-call-routing","_author":"field_blog_fields_author","related_products":["2358"],"_related_products":"field_glossary_fields_related_products","related_resources":["3962"],"_related_resources":"field_glossary_fields_related_resources","related_blog_posts":"","_related_blog_posts":"field_glossary_fields_related_blog_posts","title_tag":"Area Code Emergency (911) Call Routing | Bandwidth","_title_tag":"field_page_seo_title_tag","meta_description":"What is Area Code 911 Routing? Area Code Emergency\/911 Routing is a routing option for call centers that receive calls from unknown end users. Learn more.","_meta_description":"field_page_seo_meta_description","_edit_lock":"1697479077:4","_edit_last":"4","exclude_footer_cta":"0","_exclude_footer_cta":"field_page_cta_exclude_footer_cta","footer_style":"cta","_footer_style":"field_page_cta_footer_style","behind_cta":"","_behind_cta":"field_page_cta_behind_cta","background_style":"","_background_style":"field_page_cta_background_style","cta_alignment":"center","_cta_alignment":"field_page_cta_cta_alignment","cta_title":"Ensure employee safety","_cta_title":"field_page_cta_cta_title","cta_content":"Help connect your employees to the right emergency responders.","_cta_content":"field_page_cta_cta_content","include_signup":"0","_include_signup":"field_page_cta_include_signup","cta_button":{"title":"Explore emergency calling","url":"\/products\/enterprise-e911\/","target":""},"_cta_button":"field_page_cta_cta_button","additional_link":{"title":"Talk to an expert","url":"\/talk-to-an-expert\/","target":""},"_additional_link":"field_page_cta_additional_link","background":"none","_background":"field_page_background_background","_thumbnail":"field_page_seo_thumbnail","excerpt":"","_excerpt":"field_page_seo_excerpt","social_image":"","_social_image":"field_page_seo_social_image","block_search_engines":"0","_block_search_engines":"field_page_seo_block_search_engines","hide_nav":"0","_hide_nav":"field_hide_nav_hide_nav","related_posts_how_many":"0","_related_posts_how_many":"field_glossary_fields_related_posts_how_many","related_posts_how_to_pick":"category","_related_posts_how_to_pick":"field_glossary_fields_related_posts_how_to_pick","related_posts_categories":["7"],"_related_posts_categories":"field_glossary_fields_related_posts_categories","related_posts":"","_related_posts":"field_glossary_fields_related_posts","post_date_gmt":"2018-07-27 00:00:00","comment_status":"closed","ping_status":"closed","post_password":"","post_name":"area-code-emergency-call-routing","to_ping":"","pinged":"","post_modified":"2023-10-16 17:57:57","post_modified_gmt":"2023-10-16 17:57:57","post_content_filtered":"","guid":"http:\/\/www.bandwidth.com\/glossary\/area-code-emergency-call-routing","menu_order":0,"post_mime_type":"","comment_count":"0","filter":"raw","status":"publish"},"15":{"id":3706,"ID":3706,"object_type":"post","ImageClass":"Timber\\Image","PostClass":"Timber\\Post","TermClass":"Timber\\Term","custom":{"author":"2342","_author":"field_blog_fields_author","related_products":["2350"],"_related_products":"field_glossary_fields_related_products","related_resources":["3997"],"_related_resources":"field_glossary_fields_related_resources","related_blog_posts":"","_related_blog_posts":"field_glossary_fields_related_blog_posts","title_tag":"Automatic Number Identification (ANI) | Bandwidth","_title_tag":"field_page_seo_title_tag","meta_description":"What is ANI? Automatic Number Identification (ANI) refers to the TN used by a call originator to make outbound calls. Learn more from our telecom experts.","_meta_description":"field_page_seo_meta_description","_edit_lock":"1697485290:4","_edit_last":"4","exclude_footer_cta":"0","_exclude_footer_cta":"field_page_cta_exclude_footer_cta","footer_style":"cta","_footer_style":"field_page_cta_footer_style","behind_cta":"","_behind_cta":"field_page_cta_behind_cta","background_style":"","_background_style":"field_page_cta_background_style","cta_alignment":"left","_cta_alignment":"field_page_cta_cta_alignment","cta_title":"Reclaim ROI lost to spoof and fraud","_cta_title":"field_page_cta_cta_title","cta_content":"Call Verification helps you serve real customers sooner and better while protecting your contact center, customers, and agents from the costs of fraud.","_cta_content":"field_page_cta_cta_content","include_signup":"0","_include_signup":"field_page_cta_include_signup","cta_button":{"title":"Explore Call Verification","url":"https:\/\/www.bandwidth.com\/products\/call-verification","target":""},"_cta_button":"field_page_cta_cta_button","additional_link":{"title":"Talk to an expert","url":"https:\/\/www.bandwidth.com\/talk-to-an-expert","target":""},"_additional_link":"field_page_cta_additional_link","background":"none","_background":"field_page_background_background","thumbnail":"","_thumbnail":"field_page_seo_thumbnail","excerpt":"","_excerpt":"field_page_seo_excerpt","social_image":"","_social_image":"field_page_seo_social_image","block_search_engines":"0","_block_search_engines":"field_page_seo_block_search_engines","hide_nav":"0","_hide_nav":"field_hide_nav_hide_nav","related_posts_how_many":"0","_related_posts_how_many":"field_glossary_fields_related_posts_how_many","related_posts_how_to_pick":"category","_related_posts_how_to_pick":"field_glossary_fields_related_posts_how_to_pick","related_posts_categories":["54","52"],"_related_posts_categories":"field_glossary_fields_related_posts_categories","related_posts":"","_related_posts":"field_glossary_fields_related_posts"},"post_author":"11","post_content":"<!-- wp:html -->\n<div class=\"blog-post-intro-author-name\"><a class=\"blog-post-intro-author-name-link\" href=\"\/blog\/author\/aravi\/\"><strong>Author:<\/strong> Anagha Ravi<\/a>\n<div class=\"blog-post-intro-author-date\"><strong>Published:<\/strong> July 27, 2018<\/div>\n<\/div>\n<!-- \/wp:html -->\n\n<!-- wp:paragraph -->\n<p><\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>Automatic Number Identification (ANI) is the automatic determination of the caller\u2019s <a href=\"\/products\/phone-numbers\/\">telephone number<\/a> on a call, including for billing purposes. While this may sound similar to the Caller ID function, it\u2019s important to note that ANI always retrieves the direct phone number you\u2019re getting a call from. <\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>ANI is also a more granular telephone number data point than Caller ID, which can also include information like CNAM. If someone calls from an office extension, Caller ID may fetch the main number of the business, not the actual number from which the call originated. Blocking the Caller ID should have no impact on ANI.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:heading {\"level\":3} -->\n<h3 class=\"wp-block-heading\" id=\"h-how-is-bandwidth-using-ani\">How does Bandwidth use ANI?<\/h3>\n<!-- \/wp:heading -->\n\n<!-- wp:paragraph -->\n<p>For <a href=\"\/voice\/voip-termination\/\">outbound voice<\/a>, our customers more or less tell us the ANI. For <a href=\"\/voice\/voip-origination\/\">inbound voice<\/a> (calls to our customer\u2019s phone numbers), Bandwidth presents the ANI advertised by the terminating provider. The ability to identify numbers automatically can be used in emergency situations as well as for call centers that need to route numbers to the proper operator.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:heading -->\n<h2 class=\"wp-block-heading\" id=\"h-how-is-ani-used-in-a-contact-center-or-in-other-businesses\">How is ANI used in a contact center or in other businesses?<\/h2>\n<!-- \/wp:heading -->\n\n<!-- wp:paragraph -->\n<p>ANI identifies the details of the incoming call, which can be helpful for businesses, especially contact centers. It\u2019s generally pulled for inbound toll-free calls and was originally meant for billing purposes. However, now ANI has a few other use cases:<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:heading {\"level\":3} -->\n<h3 class=\"wp-block-heading\" id=\"h-call-routing\"><strong>Call routing<\/strong><\/h3>\n<!-- \/wp:heading -->\n\n<!-- wp:paragraph -->\n<p>ANI can help determine the region of the caller using the area code and enable <a href=\"\/glossary\/call-routing\/\">call routing<\/a> to the domestic contact center agents from that area. This can get customers to valuable service faster than IVR menus or routing them through various nodes of the phone tree.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:heading {\"level\":3} -->\n<h3 class=\"wp-block-heading\" id=\"h-caller-identification\"><strong>Caller identification<\/strong><\/h3>\n<!-- \/wp:heading -->\n\n<!-- wp:paragraph -->\n<p>When an organization\u2019s CCaaS platform is integrated with their Customer Relationship Management (CRM) software, ANI can help them quickly check against their customer database and fetch customer context. This could be helpful in instantly identifying if the customer is cold\/warm lead or fetch their order history.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:heading {\"level\":3} -->\n<h3 class=\"wp-block-heading\" id=\"h-spoof-detection\"><strong>Spoof detection<\/strong><\/h3>\n<!-- \/wp:heading -->\n\n<!-- wp:paragraph -->\n<p>ANI can also help play a significant role in <a href=\"https:\/\/www.bandwidth.com\/blog\/caller-authentication-guide\" data-type=\"blog\" data-id=\"3499\">caller authentication<\/a>. ANI validation helps check if the phone call received is indeed being made from the device that owns the number. Thus, <a href=\"https:\/\/www.bandwidth.com\/blog\/fraud-scores\" data-type=\"blog\" data-id=\"16549\">spoof risk<\/a> can be assessed based on ANI validation.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:heading {\"level\":3} -->\n<h3 class=\"wp-block-heading\" id=\"h-e911\"><strong>E911<\/strong><\/h3>\n<!-- \/wp:heading -->\n\n<!-- wp:paragraph -->\n<p>Legally, VoIP providers interconnecting to the PSTN must transmit E911 calls which include the caller\u2019s registered location and ANI to the <a href=\"https:\/\/www.bandwidth.com\/glossary\/public-safety-answering-point-psap\" data-type=\"glossary\" data-id=\"3800\">Public Safety Answering Point (PSAP)<\/a> or the appropriate local emergency authority.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:heading -->\n<h2 class=\"wp-block-heading\" id=\"h-how-can-bandwidth-help-you-use-ani-to-create-value\">How can Bandwidth help you use ANI to create value?<\/h2>\n<!-- \/wp:heading -->\n\n<!-- wp:paragraph -->\n<p>The above ANI use cases bring many benefits by identifying the originating phone number:<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:heading {\"level\":3} -->\n<h3 class=\"wp-block-heading\" id=\"h-personalized-customer-experience\"><strong>Personalized customer experience<\/strong><\/h3>\n<!-- \/wp:heading -->\n\n<!-- wp:paragraph -->\n<p>Contact centers can offer a more personalized experience by identifying callers\u2019 area code and existing CRM records(if any). Be it connecting to the most relevant operator in their area or being able to pre-identify which orders customers might be having issues with can form a better and faster customer experience. <\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:heading {\"level\":3} -->\n<h3 class=\"wp-block-heading\"><strong>Improved safety for emergency services and calls<\/strong><\/h3>\n<!-- \/wp:heading -->\n\n<!-- wp:paragraph -->\n<p>Bandwidth\u2019s ability to provide ANI allows for a secure, comprehensive service that is especially useful for emergency services and call centers. <\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:heading {\"level\":3} -->\n<h3 class=\"wp-block-heading\"><strong>Secure, cost-effective contact center<\/strong><\/h3>\n<!-- \/wp:heading -->\n\n<!-- wp:paragraph -->\n<p>Using ANI validation, Bandwidth\u2019s <a href=\"\/products\/call-verification\">Call Verification<\/a> helps contact centers authenticate callers before their calls reach your agents. It is important information for spoof and fraud scores to fast-track genuine customers and hold back suspicious callers. <\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:heading -->\n<h2 class=\"wp-block-heading\" id=\"h-how-can-bandwidth-help-you-use-ani-to-create-value-1\">Use ANI to create value<\/h2>\n<!-- \/wp:heading -->\n\n<!-- wp:paragraph -->\n<p>Bandwidth\u2019s ability to provide ANI allows for a secure, comprehensive service that is especially useful for <a href=\"\/911\/\">emergency services<\/a> and call centers. <\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>By providing information on the dialer of a call, emergency services can locate them and direct help their way without the caller having to provide that information. <\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>Call centers can benefit by having information that allows for callers to be directed to the best possible operator in their area. This can provide a better user experience and enable callers to get help faster when it matters most.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:acf\/accordion {\"name\":\"acf\/accordion\",\"data\":{\"title\":\"ANI FAQs\",\"_title\":\"field_accordion_title\",\"content\":\"\",\"_content\":\"field_accordion_content\",\"columns\":\"one\",\"_columns\":\"field_accordion_columns\",\"items_0_title\":\"What\u2019s the difference between ANI and DNIS?\u00a0\",\"_items_0_title\":\"field_accordion_items_title\",\"items_0_content\":\"While ANI shows the phone number of the dialer, a dialed number Identification service (DNIS) shows the number that was dialed to reach the business. This is especially useful when a business offers customers multiple ways to reach them via different marketing materials. Using DNIS, they can determine which number was dialed, and in turn, broadly determine which service\/area they meant to reach or where they found the business\u2019 number.\",\"_items_0_content\":\"field_accordion_items_content\",\"items_1_title\":\"What\u2019s the difference between ANI validation and ANI matching?\",\"_items_1_title\":\"field_accordion_items_title\",\"items_1_content\":\"ANI validation helps check whether a call is coming from the device that owns the number. ANI matching is when businesses check if the calling number matches an existing customer account. For caller authentication, ANI validation boosts the effectiveness of ANI matching. Without ANI validation, contact centers may risk matching a spoofed number with a customer account.\",\"_items_1_content\":\"field_accordion_items_content\",\"items\":2,\"_items\":\"field_accordion_items\",\"bg_style\":\"\",\"_bg_style\":\"field_accordion_bg_style\"},\"align\":\"full\",\"mode\":\"edit\"} \/-->\n\n<!-- wp:heading -->\n<h2 class=\"wp-block-heading\" id=\"h-terms-related-to-ani\">Terms related to ANI<\/h2>\n<!-- \/wp:heading -->\n\n<!-- wp:list -->\n<ul><!-- wp:list-item -->\n<li><a href=\"\/glossary\/direct-inward-dialing-did\/\">Direct Inward Dialing (DID)<\/a><\/li>\n<!-- \/wp:list-item -->\n\n<!-- wp:list-item -->\n<li><a href=\"\/glossary\/caller-id-lookup\/\">Calling ID Lookup\/Caller Name Lookup<\/a><\/li>\n<!-- \/wp:list-item -->\n\n<!-- wp:list-item -->\n<li><a href=\"\/glossary\/number-planning-area-npa\/\">Number Planning Area (NPA) and NXX<\/a><\/li>\n<!-- \/wp:list-item -->\n\n<!-- wp:list-item -->\n<li><a href=\"\/glossary\/dialed-number-identification-service-dnis\/\">Dialed Number Identification Service (DNIS)<\/a><\/li>\n<!-- \/wp:list-item --><\/ul>\n<!-- \/wp:list -->","post_date":"2018-07-27 00:00:00","post_excerpt":"","post_parent":0,"post_status":"publish","post_title":"Automatic Number Identification (ANI)","post_type":"glossary","slug":"automatic-number-identification-ani","_author":"field_blog_fields_author","related_products":["2350"],"_related_products":"field_glossary_fields_related_products","related_resources":["3997"],"_related_resources":"field_glossary_fields_related_resources","related_blog_posts":"","_related_blog_posts":"field_glossary_fields_related_blog_posts","title_tag":"Automatic Number Identification (ANI) | Bandwidth","_title_tag":"field_page_seo_title_tag","meta_description":"What is ANI? Automatic Number Identification (ANI) refers to the TN used by a call originator to make outbound calls. Learn more from our telecom experts.","_meta_description":"field_page_seo_meta_description","_edit_lock":"1697485290:4","_edit_last":"4","exclude_footer_cta":"0","_exclude_footer_cta":"field_page_cta_exclude_footer_cta","footer_style":"cta","_footer_style":"field_page_cta_footer_style","behind_cta":"","_behind_cta":"field_page_cta_behind_cta","background_style":"","_background_style":"field_page_cta_background_style","cta_alignment":"left","_cta_alignment":"field_page_cta_cta_alignment","cta_title":"Reclaim ROI lost to spoof and fraud","_cta_title":"field_page_cta_cta_title","cta_content":"Call Verification helps you serve real customers sooner and better while protecting your contact center, customers, and agents from the costs of fraud.","_cta_content":"field_page_cta_cta_content","include_signup":"0","_include_signup":"field_page_cta_include_signup","cta_button":{"title":"Explore Call 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00:00:00","comment_status":"closed","ping_status":"closed","post_password":"","post_name":"automatic-number-identification-ani","to_ping":"","pinged":"","post_modified":"2023-10-16 17:30:27","post_modified_gmt":"2023-10-16 17:30:27","post_content_filtered":"","guid":"http:\/\/www.bandwidth.com\/glossary\/automatic-number-identification-ani","menu_order":0,"post_mime_type":"","comment_count":"0","filter":"raw","status":"publish"},"16":{"id":3712,"ID":3712,"object_type":"post","ImageClass":"Timber\\Image","PostClass":"Timber\\Post","TermClass":"Timber\\Term","custom":{"author":"2342","_author":"field_blog_fields_author","related_products":["2376"],"_related_products":"field_glossary_fields_related_products","related_resources":[],"_related_resources":"field_glossary_fields_related_resources","related_blog_posts":[],"_related_blog_posts":"field_glossary_fields_related_blog_posts","title_tag":"Bandwidth Voice & Messaging Dashboard","_title_tag":"field_page_seo_title_tag","meta_description":"The Bandwidth Voice & Messaging Dashboard allows customers, even those without SIP hardware, to send and receive voice and messaging over an API.","_meta_description":"field_page_seo_meta_description","_edit_lock":"1697557763:6","_edit_last":"6","exclude_footer_cta":"0","_exclude_footer_cta":"field_page_cta_exclude_footer_cta","footer_style":"cta","_footer_style":"field_page_cta_footer_style","behind_cta":"","_behind_cta":"field_page_cta_behind_cta","background_style":"","_background_style":"field_page_cta_background_style","cta_alignment":"left","_cta_alignment":"field_page_cta_cta_alignment","cta_title":"Learn more about Bandwidth","_cta_title":"field_page_cta_cta_title","cta_content":"","_cta_content":"field_page_cta_cta_content","cta_button":{"title":"Explore our solutions","url":"https:\/\/www.bandwidth.com\/","target":""},"_cta_button":"field_page_cta_cta_button","additional_link":"","_additional_link":"field_page_cta_additional_link","hide_nav":"0","_hide_nav":"field_hide_nav_hide_nav","background":"none","_background":"field_page_background_background","thumbnail":"","_thumbnail":"field_page_seo_thumbnail","excerpt":"","_excerpt":"field_page_seo_excerpt","social_image":"","_social_image":"field_page_seo_social_image","block_search_engines":"0","_block_search_engines":"field_page_seo_block_search_engines","related_posts_how_many":"0","_related_posts_how_many":"field_glossary_fields_related_posts_how_many","related_posts_how_to_pick":"category","_related_posts_how_to_pick":"field_glossary_fields_related_posts_how_to_pick","related_posts_categories":"","_related_posts_categories":"field_glossary_fields_related_posts_categories","related_posts":"","_related_posts":"field_glossary_fields_related_posts"},"post_author":"6","post_content":"<!-- wp:html -->\n<div class=\"blog-post-intro-author-name\"><a class=\"blog-post-intro-author-name-link\" href=\"\/blog\/author\/aravi\/\"><strong>Author:<\/strong> Anagha Ravi<\/a>\n<div class=\"blog-post-intro-author-date\"><strong>Published:<\/strong> July 27, 2018<\/div>\n<\/div>\n<!-- \/wp:html -->\n\n<!-- wp:paragraph -->\n<p>The Bandwidth Voice & Messaging Dashboard allows customers to send and receive voice and messaging over an API.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:heading -->\n<h2 class=\"wp-block-heading\">What Are the benefits of the Voice & Messaging Dashboard<\/h2>\n<!-- \/wp:heading -->\n\n<!-- wp:paragraph -->\n<p>For customers who don\u2019t have hardware for <a href=\"\/glossary\/sip-trunking\/\">SIP Trunking<\/a>, sending <a href=\"\/messaging\/\">messaging<\/a> and <a href=\"\/voice\/\">voice<\/a> over an API is preferred and easier. Bandwidth\u2019s Voice and Messaging API gives customers full control of these services.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:heading -->\n<h2 class=\"wp-block-heading\">Terms related to Bandwidth Voice & Messaging Dashboard<\/h2>\n<!-- \/wp:heading -->\n\n<!-- wp:list -->\n<ul><!-- wp:list-item -->\n<li><a href=\"\/glossary\/voice-over-internet-protocol-voip\/\">Voice Over Internet Protocol (VoIP)<\/a><\/li>\n<!-- \/wp:list-item -->\n\n<!-- wp:list-item -->\n<li><a href=\"\/glossary\/phone-call-api-voice-calling-api\/\">Phone Call API \/ Voice Calling API<\/a><\/li>\n<!-- \/wp:list-item -->\n\n<!-- wp:list-item -->\n<li><a href=\"\/glossary\/messaging-application-programming-interface-api\/\">Messaging API<\/a><\/li>\n<!-- \/wp:list-item -->\n\n<!-- wp:list-item -->\n<li><a href=\"https:\/\/www.bandwidth.com\/products\/sms-messaging\" data-type=\"product\" data-id=\"3303\">SMS API<\/a><\/li>\n<!-- \/wp:list-item --><\/ul>\n<!-- \/wp:list -->","post_date":"2018-07-27 00:00:00","post_excerpt":"","post_parent":0,"post_status":"publish","post_title":"Bandwidth Voice & Messaging Dashboard","post_type":"glossary","slug":"bandwidth-voice-and-messaging-dashboard","_author":"field_blog_fields_author","related_products":["2376"],"_related_products":"field_glossary_fields_related_products","related_resources":[],"_related_resources":"field_glossary_fields_related_resources","related_blog_posts":[],"_related_blog_posts":"field_glossary_fields_related_blog_posts","title_tag":"Bandwidth Voice & Messaging Dashboard","_title_tag":"field_page_seo_title_tag","meta_description":"The Bandwidth Voice & Messaging Dashboard allows customers, even those without SIP hardware, to send and receive voice and messaging over an API.","_meta_description":"field_page_seo_meta_description","_edit_lock":"1697557763:6","_edit_last":"6","exclude_footer_cta":"0","_exclude_footer_cta":"field_page_cta_exclude_footer_cta","footer_style":"cta","_footer_style":"field_page_cta_footer_style","behind_cta":"","_behind_cta":"field_page_cta_behind_cta","background_style":"","_background_style":"field_page_cta_background_style","cta_alignment":"left","_cta_alignment":"field_page_cta_cta_alignment","cta_title":"Learn more about Bandwidth","_cta_title":"field_page_cta_cta_title","cta_content":"","_cta_content":"field_page_cta_cta_content","cta_button":{"title":"Explore our solutions","url":"https:\/\/www.bandwidth.com\/","target":""},"_cta_button":"field_page_cta_cta_button","additional_link":"","_additional_link":"field_page_cta_additional_link","hide_nav":"0","_hide_nav":"field_hide_nav_hide_nav","background":"none","_background":"field_page_background_background","_thumbnail":"field_page_seo_thumbnail","excerpt":"","_excerpt":"field_page_seo_excerpt","social_image":"","_social_image":"field_page_seo_social_image","block_search_engines":"0","_block_search_engines":"field_page_seo_block_search_engines","related_posts_how_many":"0","_related_posts_how_many":"field_glossary_fields_related_posts_how_many","related_posts_how_to_pick":"category","_related_posts_how_to_pick":"field_glossary_fields_related_posts_how_to_pick","related_posts_categories":"","_related_posts_categories":"field_glossary_fields_related_posts_categories","related_posts":"","_related_posts":"field_glossary_fields_related_posts","post_date_gmt":"2018-07-27 00:00:00","comment_status":"closed","ping_status":"closed","post_password":"","post_name":"bandwidth-voice-and-messaging-dashboard","to_ping":"","pinged":"","post_modified":"2023-10-17 15:49:23","post_modified_gmt":"2023-10-17 15:49:23","post_content_filtered":"","guid":"http:\/\/www.bandwidth.com\/glossary\/bandwidth-voice-and-messaging-dashboard","menu_order":0,"post_mime_type":"","comment_count":"0","filter":"raw","status":"publish"},"17":{"id":3713,"ID":3713,"object_type":"post","ImageClass":"Timber\\Image","PostClass":"Timber\\Post","TermClass":"Timber\\Term","custom":{"author":"2342","_author":"field_blog_fields_author","related_products":["2378"],"_related_products":"field_glossary_fields_related_products","related_resources":["3949"],"_related_resources":"field_glossary_fields_related_resources","related_blog_posts":"","_related_blog_posts":"field_glossary_fields_related_blog_posts","title_tag":"Billing Telephone Number\/Account Telephone Number (BTN\/ATN) | Bandwidth","_title_tag":"field_page_seo_title_tag","meta_description":"What's a BTN? A BTN means Billing Telephone Number\/Account Telephone Number (BTN\/ATN). It is the main number on a customer's account. ","_meta_description":"field_page_seo_meta_description","_edit_lock":"1700179540:9","_edit_last":"9","exclude_footer_cta":"0","_exclude_footer_cta":"field_page_cta_exclude_footer_cta","footer_style":"cta","_footer_style":"field_page_cta_footer_style","behind_cta":"","_behind_cta":"field_page_cta_behind_cta","background_style":"","_background_style":"field_page_cta_background_style","cta_alignment":"center","_cta_alignment":"field_page_cta_cta_alignment","cta_title":"Automate your phone number management","_cta_title":"field_page_cta_cta_title","cta_content":"Pick from a vast inventory of numbers globally and easily manage them with automated tools at scale.","_cta_content":"field_page_cta_cta_content","include_signup":"0","_include_signup":"field_page_cta_include_signup","cta_button":{"title":"Check out how","url":"\/products\/phone-numbers\/","target":""},"_cta_button":"field_page_cta_cta_button","additional_link":{"title":"Talk to an expert","url":"\/talk-to-an-expert\/","target":""},"_additional_link":"field_page_cta_additional_link","background":"none","_background":"field_page_background_background","thumbnail":"","_thumbnail":"field_page_seo_thumbnail","excerpt":"","_excerpt":"field_page_seo_excerpt","social_image":"","_social_image":"field_page_seo_social_image","block_search_engines":"0","_block_search_engines":"field_page_seo_block_search_engines","hide_nav":"0","_hide_nav":"field_hide_nav_hide_nav","related_posts_how_many":"3","_related_posts_how_many":"field_glossary_fields_related_posts_how_many","related_posts_how_to_pick":"category","_related_posts_how_to_pick":"field_glossary_fields_related_posts_how_to_pick","related_posts_categories":["26"],"_related_posts_categories":"field_glossary_fields_related_posts_categories","related_posts":"","_related_posts":"field_glossary_fields_related_posts"},"post_author":"11","post_content":"<!-- wp:html -->\n<div class=\"blog-post-intro-author-name\"><a class=\"blog-post-intro-author-name-link\" href=\"\/blog\/author\/aravi\/\"><strong>Author:<\/strong> Anagha Ravi<\/a>\n<div class=\"blog-post-intro-author-date\"><strong>Published:<\/strong> July 27, 2018<\/div>\n<\/div>\n<!-- \/wp:html -->\n\n<!-- wp:acf\/video {\"name\":\"acf\/video\",\"data\":{\"video_source\":\"youtube\",\"_video_source\":\"field_video_video_source\",\"video_id\":\"6Gl5Zi-MuB0\",\"_video_id\":\"field_video_video_id\",\"auto_thumbnail\":\"1\",\"_auto_thumbnail\":\"field_video_auto_thumbnail\",\"bg_style\":\"\",\"_bg_style\":\"field_video_bg_style\"},\"align\":\"center\",\"mode\":\"edit\"} \/-->\n\n<!-- wp:paragraph -->\n<p><style>.embed-container { position: relative; padding-bottom: 56.25%; height: 0; overflow: hidden; max-width: 100%; margin-bottom: 25px; border-radius: 20px;} .embed-container iframe, .embed-container object, .embed-container embed { position: absolute; top: 0; left: 0; width: 100%; height: 100%; }<\/style><\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>A Billing Telephone Number\/Account Telephone Number (BTN\/ATN), is a telephone number on a customer\u2019s account which some providers use as a way to easily identify an account. Main BTN.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:heading -->\n<h2 class=\"wp-block-heading\" id=\"h-how-bandwidth-uses-the-btn-atn\">How Bandwidth uses the BTN\/ATN<\/h2>\n<!-- \/wp:heading -->\n\n<!-- wp:paragraph -->\n<p>Generally speaking, the BTN is the main telephone number on a customer\u2019s account as established in a service providers\u2019 systems\u2013either a service provider or the customer can decide which number on an account may be designated as the BTN. <\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>For example, in the event of an issue when <a href=\"\/phone-numbers\/number-porting\/\">porting<\/a> in numbers from another service provider, Bandwidth will use that service provider\u2019s designated BTN on an account to request a <a href=\"\/glossary\/customer-service-record-csr\/\">CSR (Customer Service Record)<\/a> in order to resolve the porting issue.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:heading -->\n<h2 class=\"wp-block-heading\" id=\"h-what-are-the-benefits-of-btn-atn\">What are the benefits of BTN\/ATN?<\/h2>\n<!-- \/wp:heading -->\n\n<!-- wp:paragraph -->\n<p>When Bandwidth submits a port request to a carrier, we provide the BTN\/ATN that the customer has populated on the order. <\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>The carrier will take that BTN and search for their customer\u2019s CSR to obtain all of the account details in an effort to approve the port request. If the BTN provided on the order does not allow the carrier to pull up the account records, they will reject it back to us indicating the BTN is incorrect.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:heading -->\n<h2 class=\"wp-block-heading\" id=\"h-terms-related-to-btn-atn\">Terms related to BTN\/ATN<\/h2>\n<!-- \/wp:heading -->\n\n<!-- wp:list -->\n<ul><!-- wp:list-item -->\n<li><a href=\"\/glossary\/bandwidth-phone-numbers-dashboard\/\">Bandwidth Phone Numbers Dashboard<\/a><\/li>\n<!-- \/wp:list-item -->\n\n<!-- wp:list-item -->\n<li><a href=\"\/glossary\/number-management\/\">Number Management<\/a><\/li>\n<!-- \/wp:list-item -->\n\n<!-- wp:list-item -->\n<li><a href=\"\/glossary\/line-information-database-lidb\/\">Line Information Database (LIDB)<\/a><\/li>\n<!-- \/wp:list-item --><\/ul>\n<!-- \/wp:list -->","post_date":"2018-07-27 00:00:00","post_excerpt":"","post_parent":0,"post_status":"publish","post_title":"Billing Telephone Number\/Account Telephone Number (BTN\/ATN)","post_type":"glossary","slug":"billing-telephone-number-account-telephone-number-btn-atn","_author":"field_blog_fields_author","related_products":["2378"],"_related_products":"field_glossary_fields_related_products","related_resources":["3949"],"_related_resources":"field_glossary_fields_related_resources","related_blog_posts":"","_related_blog_posts":"field_glossary_fields_related_blog_posts","title_tag":"Billing Telephone Number\/Account Telephone Number (BTN\/ATN) | Bandwidth","_title_tag":"field_page_seo_title_tag","meta_description":"What's a BTN? A BTN means Billing Telephone Number\/Account Telephone Number (BTN\/ATN). It is the main number on a customer's account. ","_meta_description":"field_page_seo_meta_description","_edit_lock":"1700179540:9","_edit_last":"9","exclude_footer_cta":"0","_exclude_footer_cta":"field_page_cta_exclude_footer_cta","footer_style":"cta","_footer_style":"field_page_cta_footer_style","behind_cta":"","_behind_cta":"field_page_cta_behind_cta","background_style":"","_background_style":"field_page_cta_background_style","cta_alignment":"center","_cta_alignment":"field_page_cta_cta_alignment","cta_title":"Automate your phone number management","_cta_title":"field_page_cta_cta_title","cta_content":"Pick from a vast inventory of numbers globally and easily manage them with automated tools at scale.","_cta_content":"field_page_cta_cta_content","include_signup":"0","_include_signup":"field_page_cta_include_signup","cta_button":{"title":"Check out how","url":"\/products\/phone-numbers\/","target":""},"_cta_button":"field_page_cta_cta_button","additional_link":{"title":"Talk to an expert","url":"\/talk-to-an-expert\/","target":""},"_additional_link":"field_page_cta_additional_link","background":"none","_background":"field_page_background_background","_thumbnail":"field_page_seo_thumbnail","excerpt":"","_excerpt":"field_page_seo_excerpt","social_image":"","_social_image":"field_page_seo_social_image","block_search_engines":"0","_block_search_engines":"field_page_seo_block_search_engines","hide_nav":"0","_hide_nav":"field_hide_nav_hide_nav","related_posts_how_many":"3","_related_posts_how_many":"field_glossary_fields_related_posts_how_many","related_posts_how_to_pick":"category","_related_posts_how_to_pick":"field_glossary_fields_related_posts_how_to_pick","related_posts_categories":["26"],"_related_posts_categories":"field_glossary_fields_related_posts_categories","related_posts":"","_related_posts":"field_glossary_fields_related_posts","post_date_gmt":"2018-07-27 00:00:00","comment_status":"closed","ping_status":"closed","post_password":"","post_name":"billing-telephone-number-account-telephone-number-btn-atn","to_ping":"","pinged":"","post_modified":"2023-11-17 00:05:39","post_modified_gmt":"2023-11-17 00:05:39","post_content_filtered":"","guid":"http:\/\/www.bandwidth.com\/glossary\/billing-telephone-number-account-telephone-number-btn-atn","menu_order":0,"post_mime_type":"","comment_count":"0","filter":"raw","status":"publish"},"18":{"id":3718,"ID":3718,"object_type":"post","ImageClass":"Timber\\Image","PostClass":"Timber\\Post","TermClass":"Timber\\Term","custom":{"author":"2342","_author":"field_blog_fields_author","related_products":["2370"],"_related_products":"field_glossary_fields_related_products","related_resources":["4001"],"_related_resources":"field_glossary_fields_related_resources","related_blog_posts":"","_related_blog_posts":"field_glossary_fields_related_blog_posts","title_tag":"Bulk SMS | Bandwidth","_title_tag":"field_page_seo_title_tag","meta_description":"What is bulk SMS? Bulk messaging is an SMS\/MMS message to multiple end users at the same time. It's typically a broadcast or one-to-many message.","_meta_description":"field_page_seo_meta_description","_edit_lock":"1697478490:6","_edit_last":"9","exclude_footer_cta":"0","_exclude_footer_cta":"field_page_cta_exclude_footer_cta","footer_style":"cta","_footer_style":"field_page_cta_footer_style","behind_cta":"","_behind_cta":"field_page_cta_behind_cta","background_style":"","_background_style":"field_page_cta_background_style","cta_alignment":"center","_cta_alignment":"field_page_cta_cta_alignment","cta_title":"Looking for 24\/7 messaging API support?","_cta_title":"field_page_cta_cta_title","cta_content":"Enterprises trust Bandwidth messaging for its enterprise scalability and 24\/7 support. ","_cta_content":"field_page_cta_cta_content","include_signup":"0","_include_signup":"field_page_cta_include_signup","cta_button":{"title":"Explore our messaging","url":"\/products\/sms-messaging\/","target":""},"_cta_button":"field_page_cta_cta_button","additional_link":{"title":"Talk to an expert","url":"\/talk-to-an-expert\/","target":""},"_additional_link":"field_page_cta_additional_link","background":"none","_background":"field_page_background_background","thumbnail":"","_thumbnail":"field_page_seo_thumbnail","excerpt":"","_excerpt":"field_page_seo_excerpt","social_image":"","_social_image":"field_page_seo_social_image","block_search_engines":"0","_block_search_engines":"field_page_seo_block_search_engines","hide_nav":"0","_hide_nav":"field_hide_nav_hide_nav","related_posts_how_many":"3","_related_posts_how_many":"field_glossary_fields_related_posts_how_many","related_posts_how_to_pick":"category","_related_posts_how_to_pick":"field_glossary_fields_related_posts_how_to_pick","related_posts_categories":["8"],"_related_posts_categories":"field_glossary_fields_related_posts_categories","related_posts":"","_related_posts":"field_glossary_fields_related_posts"},"post_author":"11","post_content":"<!-- wp:html -->\n<div class=\"blog-post-intro-author-name\"><a class=\"blog-post-intro-author-name-link\" href=\"\/blog\/author\/aravi\/\"><strong>Author:<\/strong> Anagha Ravi<\/a>\n<div class=\"blog-post-intro-author-date\"><strong>Published:<\/strong> July 27, 2018<\/div>\n<\/div>\n<!-- \/wp:html -->\n\n<!-- wp:paragraph -->\n<p><\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:heading -->\n<h2 class=\"wp-block-heading\">What is bulk SMS?<\/h2>\n<!-- \/wp:heading -->\n\n<!-- wp:paragraph -->\n<p>Bulk SMS is sending an SMS\/MMS message to multiple end-users simultaneously. Bulk SMS is typically a \u2018broadcast\u2019 or \u201cone-to-many\u201d type of message and differs from a Group Message, which is considered \u201cmany-to-many.\u201d<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:heading -->\n<h2 class=\"wp-block-heading\"><strong>How is bulk SMS used in marketing?<\/strong><\/h2>\n<!-- \/wp:heading -->\n\n<!-- wp:paragraph -->\n<p>Bulk SMS helps engage with all your customers quickly and more cost-effectively. And with 5 billion people globally <a href=\"\/use-case\/automate-cx-with-apis\/\">sending and receiving SMS messages<\/a>, it\u2019s the easiest way to communicate info about your business to the masses. So whether it\u2019s timely promotions, upcoming offers, or sending loyalty rewards, bulk SMS is a great asset to implement in your marketing strategy.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:heading -->\n<h2 class=\"wp-block-heading\" id=\"h-how-bandwidth-is-involved-with-bulk-sms\">How Bandwidth is involved with bulk SMS?<\/h2>\n<!-- \/wp:heading -->\n\n<!-- wp:paragraph -->\n<p>Bulk SMS with Bandwidth\u2019s <a href=\"\/products\/sms-messaging\/\">messaging API<\/a> allows our customers to initiate large-scale outreach to their end users from a single source. This power allows important messages to be sent seamlessly and quickly from you to your group, connecting you to what matters most.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:heading -->\n<h2 class=\"wp-block-heading\" id=\"h-what-are-the-benefits-of-bandwidth-s-bulk-sms\">What are the benefits of Bandwidth\u2019s bulk SMS?<\/h2>\n<!-- \/wp:heading -->\n\n<!-- wp:paragraph -->\n<p>Since Bandwidth owns and operates the network, we can provide our customers services like Bulk SMS with additional benefits built in. The cost savings are the first benefit of using Bandwidth\u2019s Messaging API for Bulk SMS. Owning the network makes transactions simple, it\u2019s just you and Bandwidth and your great idea. No middleman. The second benefit is that we want to support your business, whether you have a small start-up or an enterprise giant. From reaching out to 20 customers to over 500, we are built to scale, so your business can grow. The most important part of using Bandwidth to fulfill your messaging needs is that you gain access to our world-class team. We are here to support you, answer your questions, and solve problems so you can focus on your business. We\u2019ve mastered the art of messaging, so you can master what\u2019s important to you.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:heading -->\n<h2 class=\"wp-block-heading\" id=\"h-where-we-talk-about-bulk-sms\">Where we talk about bulk SMS<\/h2>\n<!-- \/wp:heading -->\n\n<!-- wp:list -->\n<ul><!-- wp:list-item -->\n<li><a href=\"https:\/\/dev.bandwidth.com\/howto\/sendSMSMMS.html\" target=\"_blank\" rel=\"nofollow noopener\">SEND SMS\/MMS<\/a><\/li>\n<!-- \/wp:list-item -->\n\n<!-- wp:list-item -->\n<li><a href=\"\/resources\/state-of-messaging-2023-ebook\/\">Bandwidth\u2019s State of Messaging 2023 Report<\/a><\/li>\n<!-- \/wp:list-item --><\/ul>\n<!-- \/wp:list -->\n\n<!-- wp:heading -->\n<h2 class=\"wp-block-heading\" id=\"h-terms-related-to-bulk-sms\">Terms related to bulk SMS<\/h2>\n<!-- \/wp:heading -->\n\n<!-- wp:list -->\n<ul><!-- wp:list-item -->\n<li><a href=\"\/glossary\/application-to-person-a2p\/\">Application-to-Person (A2P)<\/a><\/li>\n<!-- \/wp:list-item -->\n\n<!-- wp:list-item -->\n<li><a href=\"\/glossary\/bandwidth-voice-and-messaging-dashboard\/\">Bandwidth voice & messaging dashboard<\/a><\/li>\n<!-- \/wp:list-item -->\n\n<!-- wp:list-item -->\n<li><a href=\"\/products\/sms-messaging\/\">SMS API<\/a><\/li>\n<!-- \/wp:list-item -->\n\n<!-- wp:list-item -->\n<li><a href=\"\/products\/mms-messaging\/\">MMS API <\/a><\/li>\n<!-- \/wp:list-item --><\/ul>\n<!-- \/wp:list -->","post_date":"2018-07-27 00:00:00","post_excerpt":"","post_parent":0,"post_status":"publish","post_title":"Bulk SMS","post_type":"glossary","slug":"bulk-sms","_author":"field_blog_fields_author","related_products":["2370"],"_related_products":"field_glossary_fields_related_products","related_resources":["4001"],"_related_resources":"field_glossary_fields_related_resources","related_blog_posts":"","_related_blog_posts":"field_glossary_fields_related_blog_posts","title_tag":"Bulk SMS | Bandwidth","_title_tag":"field_page_seo_title_tag","meta_description":"What is bulk SMS? Bulk messaging is an SMS\/MMS message to multiple end users at the same time. It's typically a broadcast or one-to-many message.","_meta_description":"field_page_seo_meta_description","_edit_lock":"1697478490:6","_edit_last":"9","exclude_footer_cta":"0","_exclude_footer_cta":"field_page_cta_exclude_footer_cta","footer_style":"cta","_footer_style":"field_page_cta_footer_style","behind_cta":"","_behind_cta":"field_page_cta_behind_cta","background_style":"","_background_style":"field_page_cta_background_style","cta_alignment":"center","_cta_alignment":"field_page_cta_cta_alignment","cta_title":"Looking for 24\/7 messaging API support?","_cta_title":"field_page_cta_cta_title","cta_content":"Enterprises trust Bandwidth messaging for its enterprise scalability and 24\/7 support. ","_cta_content":"field_page_cta_cta_content","include_signup":"0","_include_signup":"field_page_cta_include_signup","cta_button":{"title":"Explore our messaging","url":"\/products\/sms-messaging\/","target":""},"_cta_button":"field_page_cta_cta_button","additional_link":{"title":"Talk to an expert","url":"\/talk-to-an-expert\/","target":""},"_additional_link":"field_page_cta_additional_link","background":"none","_background":"field_page_background_background","_thumbnail":"field_page_seo_thumbnail","excerpt":"","_excerpt":"field_page_seo_excerpt","social_image":"","_social_image":"field_page_seo_social_image","block_search_engines":"0","_block_search_engines":"field_page_seo_block_search_engines","hide_nav":"0","_hide_nav":"field_hide_nav_hide_nav","related_posts_how_many":"3","_related_posts_how_many":"field_glossary_fields_related_posts_how_many","related_posts_how_to_pick":"category","_related_posts_how_to_pick":"field_glossary_fields_related_posts_how_to_pick","related_posts_categories":["8"],"_related_posts_categories":"field_glossary_fields_related_posts_categories","related_posts":"","_related_posts":"field_glossary_fields_related_posts","post_date_gmt":"2018-07-27 00:00:00","comment_status":"closed","ping_status":"closed","post_password":"","post_name":"bulk-sms","to_ping":"","pinged":"","post_modified":"2023-10-03 18:16:55","post_modified_gmt":"2023-10-03 18:16:55","post_content_filtered":"","guid":"http:\/\/www.bandwidth.com\/glossary\/bulk-sms","menu_order":0,"post_mime_type":"","comment_count":"0","filter":"raw","status":"publish"},"19":{"id":3727,"ID":3727,"object_type":"post","ImageClass":"Timber\\Image","PostClass":"Timber\\Post","TermClass":"Timber\\Term","custom":{"author":"2342","_author":"field_blog_fields_author","related_products":["2358"],"_related_products":"field_glossary_fields_related_products","related_resources":["3997"],"_related_resources":"field_glossary_fields_related_resources","related_blog_posts":"","_related_blog_posts":"field_glossary_fields_related_blog_posts","title_tag":"Call Recording | Bandwidth","_title_tag":"field_page_seo_title_tag","meta_description":"What is call recording? It's the ability to record an active call\/conference call which can then be stored for playback later or to generate a transcription.","_meta_description":"field_page_seo_meta_description","_edit_lock":"1697480428:6","_edit_last":"6","exclude_footer_cta":"1","_exclude_footer_cta":"field_page_cta_exclude_footer_cta","footer_style":"cta","_footer_style":"field_page_cta_footer_style","behind_cta":"","_behind_cta":"field_page_cta_behind_cta","background_style":"","_background_style":"field_page_cta_background_style","cta_alignment":"left","_cta_alignment":"field_page_cta_cta_alignment","cta_title":"","_cta_title":"field_page_cta_cta_title","cta_content":"","_cta_content":"field_page_cta_cta_content","include_signup":"0","_include_signup":"field_page_cta_include_signup","cta_button":"","_cta_button":"field_page_cta_cta_button","additional_link":"","_additional_link":"field_page_cta_additional_link","background":"none","_background":"field_page_background_background","thumbnail":"","_thumbnail":"field_page_seo_thumbnail","excerpt":"","_excerpt":"field_page_seo_excerpt","social_image":"","_social_image":"field_page_seo_social_image","block_search_engines":"0","_block_search_engines":"field_page_seo_block_search_engines","hide_nav":"0","_hide_nav":"field_hide_nav_hide_nav","related_posts_how_many":"3","_related_posts_how_many":"field_glossary_fields_related_posts_how_many","related_posts_how_to_pick":"category","_related_posts_how_to_pick":"field_glossary_fields_related_posts_how_to_pick","related_posts_categories":["9"],"_related_posts_categories":"field_glossary_fields_related_posts_categories","related_posts":"","_related_posts":"field_glossary_fields_related_posts"},"post_author":"11","post_content":"<!-- wp:html -->\n<div class=\"blog-post-intro-author-name\"><a class=\"blog-post-intro-author-name-link\" href=\"\/blog\/author\/aravi\/\"><strong>Author:<\/strong> Anagha Ravi<\/a>\n<div class=\"blog-post-intro-author-date\"><strong>Published:<\/strong> July 27, 2018<\/div>\n<\/div>\n<!-- \/wp:html -->\n\n<!-- wp:paragraph -->\n<p><\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>Call recording is the ability to record an active call or conference call. Call recordings can then be stored for playback later or to generate a transcription. Call-tracking, customer support, and number masking use cases typically record calls and store the recordings to review for training purposes or to review a call in question. You can use Bandwidth\u2019s <a href=\"\/voice\/voice-api\/\">Phone Call API<\/a> to record a call. Remember that any call recording is subject to state laws.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:heading -->\n<h2 class=\"wp-block-heading\" id=\"h-how-bandwidth-is-involved-with-call-recording\">How Bandwidth is involved with call recording<\/h2>\n<!-- \/wp:heading -->\n\n<!-- wp:paragraph -->\n<p>Call Recording can be accomplished using the communications API. This is available via <a href=\"\/glossary\/http-voice\/\">HTTP<\/a> and BXML only today and results in a .wav or .mp3 file being created. There is no control over what part of the call is recorded (it records both parties on the same file).<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:heading -->\n<h2 class=\"wp-block-heading\" id=\"h-what-are-the-benefits-of-bandwidth-s-call-recording\">What are the benefits of Bandwidth\u2019s call recording<\/h2>\n<!-- \/wp:heading -->\n\n<!-- wp:paragraph -->\n<p>By using Bandwidth APIs, you are able to access the Call Recording feature while also gaining the added benefits of working with Bandwidth. Since Bandwidth owns and operates one of the largest All-IP Voice networks in the nation, we are able to offer competitive pricing for our services. What does this mean for you? No middleman. More savings. Another benefit to owning the network is Bandwidth\u2019s ability to scale to meet your business\u2019 needs. Whether you are trying to keep a record of calls to brainstorm for your start-up or you need to replay exactly what that huge client wants, we can scale our call recording to fit all of your business needs, big or small. The most important benefit (we\u2019re biased), is the world-class team that we have on-call to support you with any issues that may pop up. We\u2019ve mastered Call Recording, so you can master what matters to you.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:heading -->\n<h2 class=\"wp-block-heading\" id=\"h-terms-related-to-call-recording\">Terms related to call recording<\/h2>\n<!-- \/wp:heading -->\n\n<!-- wp:list -->\n<ul><!-- wp:list-item -->\n<li><a href=\"\/glossary\/phone-call-api-voice-calling-api\/\">Phone Call API \/ Voice Calling API<\/a><\/li>\n<!-- \/wp:list-item -->\n\n<!-- wp:list-item -->\n<li><a href=\"\/glossary\/interactive-voice-response-ivr\/\">Interactive Voice Response (IVR)<\/a><\/li>\n<!-- \/wp:list-item -->\n\n<!-- wp:list-item -->\n<li><a href=\"\/glossary\/web-real-time-communication-webrtc\/\">Web Real-Time Communication (WebRTC)<\/a><\/li>\n<!-- \/wp:list-item --><\/ul>\n<!-- \/wp:list -->","post_date":"2018-07-27 00:00:00","post_excerpt":"","post_parent":0,"post_status":"publish","post_title":"Call recording","post_type":"glossary","slug":"call-recording","_author":"field_blog_fields_author","related_products":["2358"],"_related_products":"field_glossary_fields_related_products","related_resources":["3997"],"_related_resources":"field_glossary_fields_related_resources","related_blog_posts":"","_related_blog_posts":"field_glossary_fields_related_blog_posts","title_tag":"Call Recording | Bandwidth","_title_tag":"field_page_seo_title_tag","meta_description":"What is call recording? It's the ability to record an active call\/conference call which can then be stored for playback later or to generate a transcription.","_meta_description":"field_page_seo_meta_description","_edit_lock":"1697480428:6","_edit_last":"6","exclude_footer_cta":"1","_exclude_footer_cta":"field_page_cta_exclude_footer_cta","footer_style":"cta","_footer_style":"field_page_cta_footer_style","behind_cta":"","_behind_cta":"field_page_cta_behind_cta","background_style":"","_background_style":"field_page_cta_background_style","cta_alignment":"left","_cta_alignment":"field_page_cta_cta_alignment","cta_title":"","_cta_title":"field_page_cta_cta_title","cta_content":"","_cta_content":"field_page_cta_cta_content","include_signup":"0","_include_signup":"field_page_cta_include_signup","cta_button":"","_cta_button":"field_page_cta_cta_button","additional_link":"","_additional_link":"field_page_cta_additional_link","background":"none","_background":"field_page_background_background","_thumbnail":"field_page_seo_thumbnail","excerpt":"","_excerpt":"field_page_seo_excerpt","social_image":"","_social_image":"field_page_seo_social_image","block_search_engines":"0","_block_search_engines":"field_page_seo_block_search_engines","hide_nav":"0","_hide_nav":"field_hide_nav_hide_nav","related_posts_how_many":"3","_related_posts_how_many":"field_glossary_fields_related_posts_how_many","related_posts_how_to_pick":"category","_related_posts_how_to_pick":"field_glossary_fields_related_posts_how_to_pick","related_posts_categories":["9"],"_related_posts_categories":"field_glossary_fields_related_posts_categories","related_posts":"","_related_posts":"field_glossary_fields_related_posts","post_date_gmt":"2018-07-27 00:00:00","comment_status":"closed","ping_status":"closed","post_password":"","post_name":"call-recording","to_ping":"","pinged":"","post_modified":"2023-10-16 18:12:38","post_modified_gmt":"2023-10-16 18:12:38","post_content_filtered":"","guid":"http:\/\/www.bandwidth.com\/glossary\/call-recording","menu_order":0,"post_mime_type":"","comment_count":"0","filter":"raw","status":"publish"},"20":{"id":3730,"ID":3730,"object_type":"post","ImageClass":"Timber\\Image","PostClass":"Timber\\Post","TermClass":"Timber\\Term","custom":{"author":"2342","_author":"field_blog_fields_author","related_products":["2358"],"_related_products":"field_glossary_fields_related_products","related_resources":["3949"],"_related_resources":"field_glossary_fields_related_resources","related_blog_posts":"","_related_blog_posts":"field_glossary_fields_related_blog_posts","title_tag":"Call Routing | Bandwidth ","_title_tag":"field_page_seo_title_tag","meta_description":"Call Routing is the act of delivering communications from an originating source to the desired terminating endpoint including voice and data communications.","_meta_description":"field_page_seo_meta_description","_edit_lock":"1700252989:9","_edit_last":"9","exclude_footer_cta":"0","_exclude_footer_cta":"field_page_cta_exclude_footer_cta","footer_style":"cta","_footer_style":"field_page_cta_footer_style","behind_cta":"","_behind_cta":"field_page_cta_behind_cta","background_style":"","_background_style":"field_page_cta_background_style","cta_alignment":"center","_cta_alignment":"field_page_cta_cta_alignment","cta_title":"Build your communications your way","_cta_title":"field_page_cta_cta_title","cta_content":"Create, connect, and compose call flows with pre-built integrations and insights at your fingertips.","_cta_content":"field_page_cta_cta_content","include_signup":"0","_include_signup":"field_page_cta_include_signup","cta_button":{"title":"Explore Maestro","url":"\/solutions\/maestro\/","target":""},"_cta_button":"field_page_cta_cta_button","additional_link":{"title":"Talk to an expert","url":"\/talk-to-an-expert\/","target":""},"_additional_link":"field_page_cta_additional_link","background":"none","_background":"field_page_background_background","thumbnail":"","_thumbnail":"field_page_seo_thumbnail","excerpt":"","_excerpt":"field_page_seo_excerpt","social_image":"","_social_image":"field_page_seo_social_image","block_search_engines":"0","_block_search_engines":"field_page_seo_block_search_engines","related_posts_how_many":"3","_related_posts_how_many":"field_glossary_fields_related_posts_how_many","related_posts_how_to_pick":"category","_related_posts_how_to_pick":"field_glossary_fields_related_posts_how_to_pick","related_posts_categories":["9"],"_related_posts_categories":"field_glossary_fields_related_posts_categories","related_posts":"","_related_posts":"field_glossary_fields_related_posts","hide_nav":"0","_hide_nav":"field_hide_nav_hide_nav"},"post_author":"11","post_content":"<!-- wp:html -->\n<div class=\"blog-post-intro-author-name\"><a class=\"blog-post-intro-author-name-link\" href=\"\/blog\/author\/aravi\/\"><strong>Author:<\/strong> Anagha Ravi<\/a>\n<div class=\"blog-post-intro-author-date\"><strong>Published:<\/strong> July 27, 2018<\/div>\n<\/div>\n<!-- \/wp:html -->\n\n<!-- wp:paragraph -->\n<p><\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>Call routing is the process of forwarding communications from an <a href=\"\/blog\/outbound-call-meaning-using-outbound-calling-to-grow-your-business\/\">originating source<\/a> to a desired endpoint. In order for a call or message to travel from the sender to the intended recipient, it must navigate through a series of interconnected networks. Optimizing the route that a call takes to reach the recipient ensures better call quality, stronger connections, and fewer dropped calls.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:heading -->\n<h2 class=\"wp-block-heading\" id=\"h-call-routing-history\">Call routing history<\/h2>\n<!-- \/wp:heading -->\n\n<!-- wp:paragraph -->\n<p>The first commercial telephones functioned something like walkie-talkies, with each device connected to one partnered device in another location. If that sounds impractical \u2013 it was! Businesses needed a separate telephone system for each location they wanted to reach and eventually, local telephone exchange networks prevailed. In the past, private telephones were wired to a central exchange located in that town or neighborhood and a human switchboard operator worked to manually route calls to their destinations. Under this system, local telephone exchanges were connected to other telephone exchanges by a system of trunks. Eventually, these trunks expanded to connect cities, states, countries, and continents. The public telephone switched network, or <a href=\"\/glossary\/public-switched-telephone-network-pstn\/\">PSTN<\/a>, was born.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>Most public switchboard operators became obsolete in the 1970s and 80s, when direct dialing became possible for long-distance calls. Modern call routing is accomplished digitally, and VoIP (voice over internet protocol) makes it possible to route communications over a data network, bypassing the PSTN entirely. As the technology evolves, the underlying principle of call routing remains the same: network owners actively monitor and troubleshoot routing to ensure that calls reach their final destination, wherever that may be.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:heading -->\n<h2 class=\"wp-block-heading\" id=\"h-how-does-call-routing-work\">How does call routing work?<\/h2>\n<!-- \/wp:heading -->\n\n<!-- wp:paragraph -->\n<p>Though the technology has changed a great deal since the 1870s, the exchange principle remains the basis of call routing today. Users can now dial international as well as local recipients directly, but networks are still interconnected by a system of hierarchical trunks. Like taking a connecting flight to an international travel hub, a call may need to navigate through a series of networks to reach its destination.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p><a href=\"\/products\/international-long-distance\/\">Long-distance calls<\/a> are likely to pass through a number of carrier networks, and not unlike international travel, some routes are more efficient than others. Carriers oversee all of these transfers and find the optimal route for calls and messages so that users experience clear connections and fewer dropped calls.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:heading -->\n<h2 class=\"wp-block-heading\" id=\"h-benefits-of-call-routing\">Benefits of call routing<\/h2>\n<!-- \/wp:heading -->\n\n<!-- wp:paragraph -->\n<p>Calls made to one main telephone number can be queued and seamlessly transferred to the appropriate department or branch. Call routing also makes it possible to distribute calls based on time zone, geographic location, and language preference.<br>Quickly connecting callers with an easy-to-navigate automated menu or a helpful human is a proven way to increase customer satisfaction and conversion.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:heading -->\n<h2 class=\"wp-block-heading\" id=\"h-types-of-call-routing\">Types of call routing<\/h2>\n<!-- \/wp:heading -->\n\n<!-- wp:paragraph -->\n<p>For businesses, call routing can also refer to the technology that makes it possible to queue and distribute incoming calls. Automatic call distribution (ACD) relies on preset criteria to queue calls in a way that benefits your business. These criteria can be set to allow for time-based routing, so that after-hours calls are directed to a branch in different time zone where customer support is still available; skills-based routing, so that calls are routed to an agent who is best qualified to respond to a specific customer\u2019s needs; or they may be routed to evenly distribute calls amongst a team of agents. Within these very broad routing schemes, there are many ways to specify how, and under what conditions, a call is transferred. Calls can also be routed to IVR systems that can help callers that do not require a conversation with a live agent.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:heading -->\n<h2 class=\"wp-block-heading\" id=\"h-how-is-bandwidth-involved-with-call-routing\">How is Bandwidth involved with call routing<\/h2>\n<!-- \/wp:heading -->\n\n<!-- wp:paragraph -->\n<p>Routing calls is what we do. We connect people via <a href=\"\/voice\/\">voice<\/a> and <a href=\"\/messaging\/\">messaging<\/a> over our IP Voice Network.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:heading -->\n<h2 class=\"wp-block-heading\" id=\"h-what-are-the-benefits-of-bandwidth-s-call-routing\">What are the benefits of Bandwidth\u2019s call routing<\/h2>\n<!-- \/wp:heading -->\n\n<!-- wp:paragraph -->\n<p>Bandwidth owns and operates its own network which allows us to actively monitor and optimize call routing. Customers get higher-quality calls with fewer drops and clearer connections.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:heading -->\n<h2 class=\"wp-block-heading\" id=\"h-terms-related-to-call-routing\">Terms related to call routing<\/h2>\n<!-- \/wp:heading -->\n\n<!-- wp:list -->\n<ul><!-- wp:list-item -->\n<li><a href=\"\/glossary\/area-code-emergency-call-routing\/\">Area code emergency call routing<\/a><\/li>\n<!-- \/wp:list-item -->\n\n<!-- wp:list-item -->\n<li><a href=\"\/glossary\/phone-call-api-voice-calling-api\/\">Phone call API \/ Voice calling API<\/a><\/li>\n<!-- \/wp:list-item -->\n\n<!-- wp:list-item -->\n<li><a href=\"\/glossary\/standard-address-routing\/\">Standard address routing<\/a><\/li>\n<!-- \/wp:list-item -->\n\n<!-- wp:list-item -->\n<li><a href=\"\/glossary\/evs-911-call-routing\/\">EVS 911 call routing<\/a><\/li>\n<!-- \/wp:list-item --><\/ul>\n<!-- \/wp:list -->","post_date":"2018-07-27 00:00:00","post_excerpt":"","post_parent":0,"post_status":"publish","post_title":"Call routing","post_type":"glossary","slug":"call-routing","_author":"field_blog_fields_author","related_products":["2358"],"_related_products":"field_glossary_fields_related_products","related_resources":["3949"],"_related_resources":"field_glossary_fields_related_resources","related_blog_posts":"","_related_blog_posts":"field_glossary_fields_related_blog_posts","title_tag":"Call Routing | Bandwidth ","_title_tag":"field_page_seo_title_tag","meta_description":"Call Routing is the act of delivering communications from an originating source to the desired terminating endpoint including voice and data communications.","_meta_description":"field_page_seo_meta_description","_edit_lock":"1700252989:9","_edit_last":"9","exclude_footer_cta":"0","_exclude_footer_cta":"field_page_cta_exclude_footer_cta","footer_style":"cta","_footer_style":"field_page_cta_footer_style","behind_cta":"","_behind_cta":"field_page_cta_behind_cta","background_style":"","_background_style":"field_page_cta_background_style","cta_alignment":"center","_cta_alignment":"field_page_cta_cta_alignment","cta_title":"Build your communications your way","_cta_title":"field_page_cta_cta_title","cta_content":"Create, connect, and compose call flows with pre-built integrations and insights at your fingertips.","_cta_content":"field_page_cta_cta_content","include_signup":"0","_include_signup":"field_page_cta_include_signup","cta_button":{"title":"Explore Maestro","url":"\/solutions\/maestro\/","target":""},"_cta_button":"field_page_cta_cta_button","additional_link":{"title":"Talk to an expert","url":"\/talk-to-an-expert\/","target":""},"_additional_link":"field_page_cta_additional_link","background":"none","_background":"field_page_background_background","_thumbnail":"field_page_seo_thumbnail","excerpt":"","_excerpt":"field_page_seo_excerpt","social_image":"","_social_image":"field_page_seo_social_image","block_search_engines":"0","_block_search_engines":"field_page_seo_block_search_engines","related_posts_how_many":"3","_related_posts_how_many":"field_glossary_fields_related_posts_how_many","related_posts_how_to_pick":"category","_related_posts_how_to_pick":"field_glossary_fields_related_posts_how_to_pick","related_posts_categories":["9"],"_related_posts_categories":"field_glossary_fields_related_posts_categories","related_posts":"","_related_posts":"field_glossary_fields_related_posts","hide_nav":"0","_hide_nav":"field_hide_nav_hide_nav","post_date_gmt":"2018-07-27 00:00:00","comment_status":"closed","ping_status":"closed","post_password":"","post_name":"call-routing","to_ping":"","pinged":"","post_modified":"2023-11-17 20:29:49","post_modified_gmt":"2023-11-17 20:29:49","post_content_filtered":"","guid":"http:\/\/www.bandwidth.com\/glossary\/call-routing","menu_order":0,"post_mime_type":"","comment_count":"0","filter":"raw","status":"publish"},"21":{"id":3736,"ID":3736,"object_type":"post","ImageClass":"Timber\\Image","PostClass":"Timber\\Post","TermClass":"Timber\\Term","custom":{"author":"2342","_author":"field_blog_fields_author","related_products":["2378"],"_related_products":"field_glossary_fields_related_products","related_resources":["3949"],"_related_resources":"field_glossary_fields_related_resources","related_blog_posts":"","_related_blog_posts":"field_glossary_fields_related_blog_posts","title_tag":"Caller ID Lookup\/Caller Name Lookup | Bandwidth","_title_tag":"field_page_seo_title_tag","meta_description":"Caller ID Lookup, also known as Caller Name (CNAM), is a component of Caller ID. It refers to the caller ID name that is displayed on an incoming phone call.","_meta_description":"field_page_seo_meta_description","_edit_lock":"1697481447:6","_edit_last":"6","exclude_footer_cta":"0","_exclude_footer_cta":"field_page_cta_exclude_footer_cta","footer_style":"cta","_footer_style":"field_page_cta_footer_style","behind_cta":"","_behind_cta":"field_page_cta_behind_cta","background_style":"","_background_style":"field_page_cta_background_style","cta_alignment":"center","_cta_alignment":"field_page_cta_cta_alignment","cta_title":"Automate your phone number management","_cta_title":"field_page_cta_cta_title","cta_content":"Access a vast inventory of numbers globally and manage them with ease. ","_cta_content":"field_page_cta_cta_content","include_signup":"0","_include_signup":"field_page_cta_include_signup","cta_button":{"title":"Automate number management","url":"\/products\/phone-numbers\/","target":""},"_cta_button":"field_page_cta_cta_button","additional_link":{"title":"Talk to an expert","url":"\/talk-to-an-expert\/","target":""},"_additional_link":"field_page_cta_additional_link","background":"none","_background":"field_page_background_background","thumbnail":"","_thumbnail":"field_page_seo_thumbnail","excerpt":"","_excerpt":"field_page_seo_excerpt","social_image":"","_social_image":"field_page_seo_social_image","block_search_engines":"0","_block_search_engines":"field_page_seo_block_search_engines","hide_nav":"0","_hide_nav":"field_hide_nav_hide_nav","related_posts_how_many":"3","_related_posts_how_many":"field_glossary_fields_related_posts_how_many","related_posts_how_to_pick":"category","_related_posts_how_to_pick":"field_glossary_fields_related_posts_how_to_pick","related_posts_categories":["26"],"_related_posts_categories":"field_glossary_fields_related_posts_categories","related_posts":"","_related_posts":"field_glossary_fields_related_posts"},"post_author":"11","post_content":"<!-- wp:html -->\n<div class=\"blog-post-intro-author-name\"><a class=\"blog-post-intro-author-name-link\" href=\"\/blog\/author\/aravi\/\"><strong>Author:<\/strong> Anagha Ravi<\/a>\n<div class=\"blog-post-intro-author-date\"><strong>Published:<\/strong> July 27, 2018<\/div>\n<\/div>\n<!-- \/wp:html -->\n\n<!-- wp:paragraph -->\n<p><style>.embed-container { position: relative; padding-bottom: 56.25%; height: 0; overflow: hidden; max-width: 100%; margin-bottom: 25px; border-radius: 20px;} .embed-container iframe, .embed-container object, .embed-container embed { position: absolute; top: 0; left: 0; width: 100%; height: 100%; }<\/style><\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:acf\/video {\"name\":\"acf\/video\",\"data\":{\"video_source\":\"youtube\",\"_video_source\":\"field_video_video_source\",\"video_id\":\"oL8WaCbdB5Q\",\"_video_id\":\"field_video_video_id\",\"auto_thumbnail\":\"1\",\"_auto_thumbnail\":\"field_video_auto_thumbnail\",\"bg_style\":\"\",\"_bg_style\":\"field_video_bg_style\"},\"align\":\"center\",\"mode\":\"preview\"} \/-->\n\n<!-- wp:paragraph -->\n<p>Caller ID Lookup is a function that allows Bandwidth customers to use a <a href=\"\/products\/phone-numbers\/\">phone number<\/a> from an inbound call to search for the corresponding caller ID. When Bandwidth delivers an inbound phone call, our customers can use an API function called \u2018<a href=\"\/products\/cnam-caller-id\/\">CNAM Lookup<\/a>\u2018 to input the phone number, and query the caller ID. You can think of it as \u2018do it yourself\u2019 caller ID.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:heading -->\n<h2 class=\"wp-block-heading\" id=\"h-using-caller-id-lookup-with-bandwidth\">Using caller ID lookup with Bandwidth<\/h2>\n<!-- \/wp:heading -->\n\n<!-- wp:paragraph -->\n<p>Bandwidth mak
