Glossary

911

911 Access Portal

911 Call Routing

10DLC

6-second billing

911 number provisioning

All-IP voice network

API key

Application Program Interface (API)

Application-to-Person (A2P) messaging

Appointment reminders

Area code

Automatic Location Identification (ALI)

Automatic Location Identification (ALI) database

Automatic Number Identification (ANI)

Average Handle Time (AHT)

Billing Telephone Number (BTN)

Branded Calling

Bring Your Own Carrier (BYOC)

Bulk SMS

Call Detail Records (CDRs)

Call Labeling

Call masking

Call recording

Call routing

Call screening

Call Tracking

Call-back Number

Caller ID lookup/caller name lookup

Caller ID Name (CNAM)

Carrier Identification Codes (CIC)

Chatbots–What You Should Know

Click-to-call

Cloud call/contact center

Cloud communication platform

Coder-Decoder (Codec)

Communications Platform-as-a-Service (CPaaS)

Competitive Local Exchange Carrier (CLEC)

Contact Center-as-a-Service (CCaaS)

Coordinate-based 911 routing

Customer Satisfaction Score (CSAT)

Customer Service Record (CSR)

Delivery Receipts (DLR) SMS

Dialed Number Identification Service (DNIS)

Digital Signal 3 (DS3)

Direct Inward Dialing (DID)

Directory assistance

Disputed porting

DTMF

Dynamic Location Routing (DLR)

Dynamic Number Insertion (DNI)

E.164

Emergency Call Center (ECC)

Endpoint

Endpoint identifier

Enhanced 911 (E911)

Enhanced Voice Transit (Wholesale voice termination)

Estimated Time of Arrival (ETA) alerts

EVS 911 call routing

Federal Communications Commission (FCC)

Firm Order Commitment (FOC) & Date

Group messaging

GSM-7

Hosted SMS

HTTP Voice

Incumbent Local Exchange Carrier (ILEC)

Interactive Voice Response (IVR)

Interconnection Agreement (ICA)

International Messaging

International Revenue Share Fraud (IRSF)

Jitter

Kari’s Law

Latency

Least Cost Routing (LCR)

Letter of Authorization (LOA)

Line Information Database (LIDB)

Live Chat

Local Access & Transport Area (LATA)

Local calling area

Local Exchange Carrier (LEC)

Local Exchange Routing Guide (LERG)

Local Number Portability (LNP)

Local Service Request (LSR)

Local VoIP phone numbers

Localized CLI presentation

Location Information Server (LIS)

Location Routing Number (LRN)

Location/SIP peer

Long Code

Master Street Address Guide (MSAG)

Mean Opinion Score (MOS)

Message callback

Messaging Application Programming Interface (API)

Microsoft Teams Direct Routing

Microsoft Teams Operator Connect

MM4

Mobile Originated (MO) message

Mobile Terminated Messages (MT SMS)

Multi-Line Telephone Systems (MLTS)

Multimedia Messaging Service (MMS)

Multimedia Messaging Service Center (MMSC)

Multipart Messages

NetNumber Identification (NNID)

Network Operations Center (NOC)

Next Generation 911 (NG911)

Nomadic VoIP Emergency Services

North American Numbering Plan (NANP)

Number management

Number Portability

Number Portability Administration Center (NPAC)

Number verification

Numbering Plan Areas (NPA)

Omni-Channel

Origination / inbound calling

Over-the-Top (OTT)

Packet loss

Person-to-Person (P2P)

Phone call API / Voice calling API

Phone number

Phone numbers on the Bandwidth App

Phone tree

Port Order Number (PON)

Post Dial Delay (PDD)

Primary Rate Interface (PRI)

Private Branch Exchange (PBX)

Programmable messaging

Programmable SIM card

Programmable voice

Public Safety Answering Points (PSAP)

Public Switched Telephone Network (PSTN)

Rate center

RAY BAUM’s Act

RCS (Rich Communication Services)

Real-time communication

Reputation Services

Responsible Organization (RespOrg)

REST APIs

Robocalling

Rural Local Exchange Carrier (RLEC)

Service Record (SRV Record)

Session Border Controller (SBC)

Session Initiation Protocol (SIP)

Short codes

Short Message Peer-to-Peer (SMPP)

Short Message Service Center (SMSC)

SIM Card

SIP phone

SIP Trunking

Smishing

SMS Messaging

SMS notification

Snapback

Snowshoeing

Softswitch

Software Development Kit (SDK)

SPAM

Standard address routing

Standard VoIP Emergency Services

Telephone Consumer Protection Act (TCPA)

Telephone number (TN)

Termination/outbound calling

Text-to-speech (TTS)

Time-division multiplexing (TDM)

Toll-free calling

Toll-free SMS messaging

TRACED Act

Transport Layer Security/Secure Real-time Transport Protocol (TLS/SRTP)

Two-factor authentication (2FA)

Underlying Carrier (ULC)

Unified Communications as a Service (UCaaS)

Uniform Resource Identifier (URI)

Virtual phone numbers

Voice Callback

Voice over Internet Protocol (VoIP)

Webhook

Wholesale VoIP

Zoom Phone Cloud Peering & Premise Peering

Our lawyers have asked us to remind you that, in the event of any conflict between these defined terms and the defined terms included in any agreement between you and Bandwidth, the agreement controls. "Bandwidth" refers to Bandwidth Inc. and/or Bandwidth.com CLEC, LLC.

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