Communications Platform as a Service (CPaaS)

Communications Platform as a Service (CPaaS) solutions — which include voice, messaging, 911 access, and other communication-focused APIs, are considered a software shortcut that allows developers to quickly and easily integrate calling, texting and other telecommunication functions directly into applications.

When you’re creating your embedded communications strategy or developing business applications that need to go the distance in today’s fast-paced technology arena, it’s important to select a CPaaS partner that will deliver the right functionality, with the quality your users expect, at the cost that doesn’t affect your bottom line.

A CPaaS offering can consist of a combination of REST APIs, developer support, sample code snippets, documentation and forums, that let any developer incorporate communication-enabled features (voice & messaging) directly into applications. Some companies also offer software development kits (SDKs) and libraries for building applications on different desktop and mobile platforms.

What Consumers Need to Know About CPaaS

CPaaS is becoming the strongest business model in the telecom industry. The world is headed towards digital transformation and now, companies are able to pick and choose with solutions fit best with their platforms.

Different types of CPaaS providers include:

  • API providers-
    These are the pure-play software companies like Twilio, Plivo, and Sinch. They’re partners to many different types of businesses, but ideal for startups that require quick speed to market, have lower network traf c volume, and have simple telecom requirements. They’re a good choice for software engineers with no telecom background, but not ideal when requirements include the ability to scale big, get volume pricing, create highly customized features, or if hands-on dev support is a requirement.
  • API providers who are also network owners-
    These are companies like Bandwidth that started out as network owners and added APIs along the way. These providers, often referred to as “business-grade CPaaS” providers, appeal to a broad category of users including business product owners, software developers with no telecom background, and engineers with a telecom background. Because they own the network, they’re able to offer fast speed-to-market, access to a large phone number inventory, quality voice and messaging services, and more insight into call routing than other types of CPaaS providers.

How is Bandwidth Involved with CPaaS?

Bandwidth operates as a platform that provides CPaaS. This gives our current and potential customers the ability to leverage our network and APIs to build out their communication service needs. As the only CPaaS provider to own our own nationwide IP voice network, Bandwidth provides a suite of APIs for voice, messaging, and 911 access throughout North America that are scalable and flexible to fit your businesses needs.

What are the Benefits of Choosing Bandwidth as a CPaaS Provider?

With Bandwidth’s CPaaS offering, we deliver business-grade solutions with higher quality voice, and better message deliverability. Not to mention number management tasks like buying and porting numbers from one provider to another, while allowing custom solutions and cost control.

End users demand real-time communications and customers deserve a reliable CPaaS provider who can provide smooth migration, cost efficient rates, and scale to meet the needs of the business as it grows. At Bandwidth, we built our Communications API Platform to cut out the middleman while bringing incredible communication services to our customers. We support some of the biggest service providers and vendors in the world like Google, RingCentral and more.

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