What is CPaaS?
Communications Platform-as-a-Service (CPaaS) solutions include voice, messaging, 911 access, and other communication-focused APIs. These APIs allow developers to quickly and easily integrate calling, texting, and other telecommunication functions directly into applications or software services. On the back-end, these APIs are typically supported by VoIP networks to get calls and messages from one user to another. To put it simply: they can give virtually any internet-connected device or application telephone functionality.
CPaaS is entirely cloud-based and software-driven. It caters to application developers and product owners who need to tap into exciting digital and mobile features without having to build or locate any of the expensive (and complicated), physical network infrastructure. Communications APIs eradicate the need for users to communicate within channel-based silos for instant messaging, web conferencing, text messaging, voice calling, and more.