Add Call Verification to your toll-free services
Bring Call Verification's enhanced layer of security along with Bandwidth’s Toll-Free Services straight to your enterprise contact center customers.
AUTHENTICATION
Call Verification
Automated caller verification with real-time spoof and fraud detection for your contact center—straight from your network partner.
Save your ‘hello’s for real customers
Find out who’s who before they reach you with our caller verification solution. Get actionable insights to step up or step down caller authentication processes for 90% of your contact center calls with rapid trust assessment.
Score calls in milliseconds
Have your spoof and fraud scores delivered at warp speed—before the call reaches the agent.
Reduce customer and agent friction
Verify real customers faster, flag suspicious calls, and route them to IVR saving your agents and customers time.
Save on operating costs
Lower your Average Handle Time (AHT) and costs per call. Improve your agents’ productivity while fending off the cost of fraud.
Pick Bandwidth’s Call Verification for:
- Faster trust assessment through lightweight API
- Real-time customer verification using Machine Learning
- Fraud scoring technology that has prevented >3M fraud attempts
- 5x carrier-redundant toll-free from the same relationship
Call Verification ROI Predictor
Disclaimer: This is only an estimate of ROI and does not represent guaranteed cost savings or actual pricing.
For latest Bandwidth Carrier Surcharges – see here
Reclaim the ROI lost to spoof and fraud
Call Verification helps you serve real customers sooner and better while protecting your contact center, customers, and agents from the costs of fraud. Hit ‘calculate’ to see how much you could potentially save.
Secure your contact center AND delight your customers with Call Verification
Put spoof in its place
Verify nearly instantly if a call has originated from the device that owns it with ANI validation. Within milliseconds of a call:
• Supply your agents with crucial caller information
• Enable routing to IVR for suspicious calls
Outsmart evolving fraud
Protect your contact center from known fraudsters with Call Verification’s fraud score. It dips into intelligence including an up-to-date fraud database to identify bad actors with a history of reported fraud so you can send them to self-service.
Fast-track real customers
Stop giving your customers the 20 questions. Greenlight nearly 73% of callers and start solving their problems:
• With no security questions or OTPs
• For higher customer satisfaction
Empower your agents
Hand back control to your contact center agents with Call Verification’s spoof and fraud scores, helping them:
• Save ~30 seconds per genuine caller
• Focus on solving more complex customer problems
How Call Verification works
Call Verification bolsters your customer experience in two ways:
1. Fast-tracking real customers
Within milliseconds of a call, this technology verifies and
greenlights real customers, enabling you to step down
authentication and serve them faster.
2. Red-flagging suspicious callers
Call Verification helps identify and manage suspicious
callers in real-time by assigning Machine Learning-
driven spoof and fraud scores.
3. *Poof* Spoof
Call Verification performs ANI Validation for spoof
detection, to check if the call originated from the device
that owns the number.
4. No-go fraud
It dips into a real-time fraud database to check against
known fraudsters and identify bad actors with a history
of repeated malicious activity.
Call Verification FAQs
Caller verification is an API-based process that can be automated within contact centers to verify that calls are actually coming from the number that shows up on Caller Id.
Four ways Call Verification will transform your contact center processes:
Human agent
Deliver scores to agents directly in your CCaaS platform.
IVR
Split traffic between live agents and IVR, where calls more likely to be spoofed or spam go to IVR.
Conversational AI
Delivered to BOT platform which can make intelligent routing decisions.
Routing
Easily compose how you’d like to route your call flows using our drag-and-drop visual builder.
Save time on authentication
Get spoof and fraud scores on all your calls along with authentication guidance for call routing.
Reduce customer and agent friction
Greenlight ~73% of callers for faster service while routing suspicious calls to IVR or other channels.
Uplevel caller authentication
Machine Learning analyzes call metadata in real time to check against extensive fraud intelligence from billions of calls.
Try 5x carrier-redundant toll-free
Add on Call Verification to Bandwidth’s hyper-resilient toll-free and enjoy consolidation efficiencies.
Enterprise Integrations
Connect your existing partners to Bandwidth with our suite of custom integrations across UCaaS, CCaaS, conversational AI, and voice authentication.
