The most fully-baked VoIP 911 solution for service providers

Are you a service provider or a value-added reseller that offers 911 to enterprise customers? This solution is made for you. As a service provider to some of the biggest UCaaS and CCaaS providers, as well as value-added resellers, Bandwidth understands the pain points of managing a wholesale service.

This solution is designed for easy management at scale and operational efficiencies. We also offer emergency calling services in 38+ countries and territories which enable you to protect your end users while meeting regulatory requirements.

Cloud offers the chance to realize the ‘next generation’ potential of 911 wherein more useful and correct information about an emergency situation can be relayed to:

• the right people, irrespective of whether the users are fixed, nomadic or hybrid
• at the right time
• with more in-depth life-saving information including real-time texting and video
• However, improper migration to the cloud can create problems. Their 911 connections can break when they try to eliminate their on-prem infrastructure without a 911 solution in place. They end up keeping one dedicated circuit into PSTN for 911 and miss the advantages of 911 in the cloud.

The two key 911 regulations* that businesses need to comply with are:

• RAY BAUM’s act: This is broad in scope but is most commonly focused on Section 506. Section 506 requires the FCC to ensure that MLTS systems provide dispatchable addresses to public safety with a 911 call. RAY BAUM’s act establishes the concept of “dispatchable location” for Interconnected VoIP services and other 911-capable services. The dispatchable address must include the street address of the calling party, and should also include additional information such as suite, room number, floor, or other information needed to quickly locate the calling party
• Kari’s Law: This requires:
  • prohibiting a required “prefix” when calling 911
  • a notification to be sent to on-site personnel, alerting them of the emergency
  • that the business ensures effective call-back numbers are delivered for cases when the emergency call is disconnected or interrupted