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tools & services
Real-time voice & messaging insights
Don’t wait for voice and messaging errors to catch you off-guard. With Bandwidth Insights, you can make smarter, faster CX decisions leveraging detailed voice and messaging performance data at your fingertips.
Voice Insights
Bandwidth Voice Insights gives you a detailed view of your voice performance, empowering you to make smarter, data-driven decisions that elevate your everyday service.
- Easily view call quality metrics
- Get actionable error alerts
- Analyze voice traffic and troubleshoot problems
- Monitor billing, call concurrency, and CPS
- Reduce downtime and improve customer experience
With our voice insights, you can deliver the best possible CX by quickly isolating and troubleshooting potential call quality, capacity, and billing issues.
Don’t give poor CX a chance
Create seamless calling experiences by identifying and preventing call quality issues before your customers or end users do. Bring your comms out of the black box with real-time call quality metrics, including mean opinion scores, round trip time, packet loss, and jitter.
Get actionable alerts
Track your calls’ performance as they traverse the network so you’re aware of call spend and volume usage. Set custom alerts with the thresholds and frequency you define, and monitor billing and call concurrency.
Make those call minutes count
Leapfrog blocked calls and get the most from your channels with capacity usage monitoring. Track your capacity utilization and billing by zone or capacity group in real-time. Cut out unnecessary spend and make billing reconciliation a breeze.
Monitor and detect fraud
Create custom call spend and volume usage alerts by threshold, by country and hour to identify anomalies and quickly spot fraud. Overview all of your call usage, investigate any potential issues and mitigate fraudulent activity.
Premium Voice Insights
Explore the expansive power of our voice insights included in our Premium Plus Support plan.
Voice Quality Metrics
View jitter, packet loss %, and latency, and easily filter calls by excellent, good, and poor call quality – all easily accessible from the Call Logs page in the Bandwidth App.
Voice Error Threshold Alerts
Enables you to create alerts based on voice traffic thresholds, allowing you to proactively monitor and address errors – ultimately improving the quality of your communications.
Anomaly Detection for Voice
Empowers you to quickly address issues in voice traffic by leveraging machine learning that’s trained on historic data to look for deviations in your specific calling patterns.
Messaging Insights
Bandwidth Messaging Insights gives you near real-time insight into deliverability issues, allowing you to take action before problems arise.
- Messaging logs & API status in near-real time
- Explore error and delivery rates across carriers and products
- Identify top errors & top problematic phone numbers for resolution
- View usage & capacity monitoring
Premium Messaging Insights
Our commitment to continuous innovation results in deeper messaging insights, giving you the power to make informed decisions about your text-based communications. The following features are available in our Premium or Premium Plus support tiers:
Messaging Health Alerting
Configure alerts so you know when overall health dips below your defined threshold.
Messaging Error Alerting
Get instant notifications when preconfigured error codes appear in your messaging logs.
Message Latency Monitoring
See how fast your messages are passing through Bandwidth’s network.
*NEW*
Messaging Health Alerting
Stop wondering how your SMS traffic is performing. Get proactive alerts that keep you in the know.
