Skip to main content
Bandwidth Insights

Bandwidth Insights

Win at crafting customers’ comms experiences with voice & messaging analytics and real-time alerts for monitoring fraud.

Talk to an expert

Tablet with chart

Real-time voice & messaging insights

Don’t be gut-led, be insights-driven. With Bandwidth Insights, make smarter CX decisions at every step using detailed voice and messaging performance insights on the fly.

Voice insights icon

Voice Insights

Isolate and troubleshoot potential quality, capacity, and billing issues at each stage of the call journey before they arise.

Search Icon

Don’t give poor CX a chance

Create seamless calling experiences by identifying call quality issues before your customers or end users do. Bring your comms out of the black box with real-time call quality metrics, including mean opinion scores, round trip time, packet loss, and jitter.

Laptop with chart icon

Get actionable alerts

Voice Insights helps you track your calls’ performance as they traverse the network. Get alerted on call spend and volume usage. Set custom alerts with the thresholds and frequency you define. Monitor billing and call concurrency.

Dollar Icon

Make those call minutes count

Leapfrog blocked calls and make the best use of your channels with capacity usage monitoring. Track your capacity utilization and billing by zone or capacity group in real time. Cut out unnecessary spend and make billing reconciliation a breeze.

Talk it through

Get in touch with our team of experts to learn more about Bandwidth’s Voice Insights*. See how getting instant, in-depth access to voice metrics can change the way transform how you and your customers experience voice calling.

Talk to an expert

*Voice Insights is currently available outside of the U.S. and Canada. Talk to us to learn more about availability.

Messaging insights icon

Messaging Insights

Realize better ROI and CX with improved message delivery. Get real-time insights into deliverability issues and proactively take steps to remove barriers to messages being delivered.

Laptop with chart icon

Actionable delivery insights

Explore error and delivery rates across carriers and products. Identify trends and take the steps necessary to improve your message delivery rates.

Clock icon

Accelerate problem resolution

Get real-time insights to identify issues as they’re happening. Search message status and take proactive steps to prevent blocked messages before they happen.

Chart Icon

Get the data you need to
run your business

Leverage trends in messages to make data-driven decisions about your business. Utilize our dashboard to review historical delivery and usage patterns.

Talk it through

Chat with telecom experts about real-time messaging insights and how they can drive the returns on your messaging investment. Learn more about Messaging Insights and its possibilities.

Talk to an expert

*Messaging Insights is currently available only in the U.S. and Canada. Talk to us to learn more about availability.

Real Time Insights image

Insights at your fingertips


  • Cost and usage alerts for calls
  • Automated monitoring & alerting
  • Total call counts
  • Inbound/Outbound split
  • Average call completion rates
  • Call quality score
  • Round trip time, packet loss, and jitter


  • Real-time message logs
  • Message delivery rates
  • Historical message data

Ready to get started with Bandwidth Insights?

Look beyond call and messaging data. Empower yourself with insights that allow you to act on crucial decisions and create memorable customer experiences.

Talk to an expert

SendTo Announcement

Alianza Partnership

Pindrop Integration