Tools & services

Bandwidth Global Insights

Make every minute count & improve CX with granular, global insights across your voice channel.

Voice Insights

Optimize channel usage to reduce blocked calls, increase ROI, and cut out waste spend. With global voice insights, you can deliver the best possible CX by isolating and troubleshooting potential quality, capacity, and billing issues.

Don’t give poor CX a chance

Create seamless calling experiences by identifying and preventing call quality issues before your customers or end users do. Bring your comms out of the black box with real-time call quality metrics, including mean opinion scores, round trip time, packet loss, and jitter.

Get actionable alerts

Voice Insights helps you track your calls’ performance as they traverse the network so you’re aware of call spend and volume usage. Set custom alerts with the thresholds and frequency you define, and monitor billing and call concurrency.

Make those call minutes count

Leapfrog blocked calls and get the most from your channels with capacity usage monitoring. Track your capacity utilization and billing by zone or capacity group in real-time. Cut out unnecessary spend and make billing reconciliation a breeze.

Monitor and detect fraud

Create custom call spend and volume usage alerts by threshold, by country and hour to identify anomalies and quickly spot fraud. Overview all of your call usage, investigate any potential issues and mitigate fraudulent activity.

Address issues before they arise

Reduce friction and deliver a seamless customer experience by proactively detecting call quality, connectivity and billing issues, or fraud to drive faster resolutions.

  • Cost and usage dashboard with alerts to monitor fraud
  • Automated monitoring & alerting
  • Total call counts
  • Inbound/outbound split
  • Average call completion rates
  • Call quality score
  • Round trip time, packet loss, mean opinion score, and jitter

Get in touch with our team of experts

See how you can transform your customer experience with instant, in-depth access to voice metrics.

The Bandwidth difference

At Bandwidth, we’re committed to creating a different kind of communications company. People have called us lots of things—“the most modern carrier,” “the most powerful CPaaS,” “the most scalable API provider.” We do things differently; we’ve made reinventing telecom our mission, combining the power of a network operator with the flexibility of an API platform.