Financial communications built for resilience and control
The Bandwidth enterprise toolkit for Finance IT and CX
Carrier-grade resilience. Migration support that doesn’t flinch at complexity. Built for the uptime and regulatory standards global financial institutions actually live by.
Global SIP trunking and BYOC
Consolidate carriers and eliminate vendor lock-in across 60+ countries.
Cloud migration expert
De-risk your move to the cloud with the team that migrated brands like Pennymac.
AI-ready voice infrastructure
Scale with Genesys-validated ultra-low latency voice and Bring Your Own AI.
Better observability
Make smarter, faster decisions based on detailed voice and messaging insights at your fingertips.
Build trust in your financial experiences
Financial institutions face growing pressure on both ends of the call. Outbound calls get mislabeled as spam before they reach customers. Inbound calls get impersonated by fraudsters before they reach agents. And your contact center infrastructure has to hold up through all of it.
Streamline complex transitions with automated number ordering, bulk-import ACR provisioning that reduces manual errors and interoperability with legacy PBX.
See it in action →
Replace rigid legacy bundles with a true active-active strategy using our industry-exclusive 5x carrier-redundant toll-free network.
See our active-active architecture →
Drive customer engagement and boost your answer rates with branded call labels and built-in security against branded display manipulation, powered by third-party providers.
See our trust services →
Mitigate fraud loss and streamline customer authentication with identity fraud detection, ANI validation, voice bioauthentication, and deepfake detection.
See our security services →
EVP of Technology Infrastructure
The Bandwidth Difference
Most carriers give you a network. Bandwidth gives you control over it. We own and operate our infrastructure and made over 1,000 proactive routing template changes last year to optimize coverage, identify the best paths, and route around regional outages or market impairments in real-time.
Turning interoperability into opportunity
Master contact center orchestration with Bandwidth Maestro. With platform-agnostic connectivity, Bandwidth connects directly to your CCaaS, UCaaS, and AI tools. No rip-and-replace needed.
See how Finance customers are winning big with Bandwidth
Capital One
At Reverb25, Capital One broke down how it innovates with complete visibility of call paths within Bandwidth’s parameters, eliminating unnecessary PSTN hops.
Pennymac
Learn how one of the nation’s largest mortgage companies saved big by switching to Bandwidth.
MEA Financial
See how MEA Financial keeps banks and credit unions’ communications running smoothly with Bandwidth.
Your infrastructure shouldn’t be a tradeoff
Stop choosing between legacy reliability and modern flexibility. See why 2 of the top 5 US banks have already migrated to the Bandwidth network.
Finance FAQs
Bandwidth Maestro allows you to unbundle your carrier from your UCaaS/CCaaS provider (like Teams or Genesys) globally. You get a global SIP-based connection that works across 65+ countries, giving you the power to manage your global solutions from one Bandwidth App rather than juggling a dozen regional carrier portals.
In addition to Bandwidth’s own toll-free network, we have direct peering agreements with four Tier-1 carriers in the US, creating a carrier n+1 aggregator redundancy—essentially, a safety net of interconnected networks. This means that if one active carrier experiences an issue, your traffic is automatically routed through another active carrier using AI-powered logic, without interruption. It eliminates the need for porting during a crisis.
This system works to minimize the downtime in your contact center during an outage and optimize call routes for quality at all times.
Yes. Maestro acts as a cloud-based orchestration layer that can bridge your legacy on-prem PBX hardware with your new cloud platforms. This allows you to migrate users or departments in phases.
John McDonald, Senior Infrastructure Manager at Inclusa explains, “We moved our employees in phases, and coordinating that was the biggest hurdle. Bandwidth was special because they brought in extra SIP channels, in parallel with our existing ones, so that we could migrate on our schedule.” Full story here.
Bandwidth provides a multi-layer outbound trust services stack. A key layer is Number Reputation Management, which allows you to proactively monitor your numbers and call labels against major spam databases. If a number is erroneously flagged, we handle the remediation with the terminating carriers on your behalf.
This can be coupled with Identity Authentication API, a pre-call verification API to verify outbound calls at the network level. Validating the caller, recipient, and timestamp in real time, it ensures only authenticated calls display your brand, reducing the risk of your call branding being spoofed.
We treat porting as a managed project, not a support ticket. By using our automated porting workflows, we conduct pre-submission audits to identify the address mismatches and other errors that typically cause carrier rejections. This proactive approach, combined with our dedicated porting experts, ensures we hit your Firm Order Commitment (FOC) dates and eliminate the service gaps that usually slow down enterprise migrations.
Bandwidth is SOC2 Type II compliant and our platform is designed to support HIPAA and PCI-DSS requirements. For finance specifically, we offer secure number provisioning (see Genesys reference) and combine strong encryption with privacy-first principles to protect sensitive data.
Full security posture here.