Cut back on missed connections

Who’s picking up for “Spam Risk?” Not your customers—especially when an improper label hurts their trust that it’s actually your business on the other end of the phone. Start repairing trust in your outbound calls with Number Reputation Management (NRM).

Protect and restore your brand reputation

Avoid the negative associations of spam and scam warnings to maintain customer trust for your legitimate calls.

Improve contact rates and customer satisfaction

Ensure calls are presenting properly to boost the likelihood of customers answering the phone—improving the overall customer experience.

Navigate call labeling complexity with an expert by your side

Rely on Bandwidth to detect call labels, identify the responsible parties, and restore your brand reputation.

How Number Reputation Management works

Your calls are scored and potentially labeled by certain US mobile carriers using an ecosystem of algorithms and analytics engines—and they’re constantly changing. Correcting improper spam labeling issues on your own can be a time-consuming (and expensive) process. Bandwidth’s platform goes beyond basic monitoring of your calls—providing ongoing visibility into how calls are delivered, plus actionable solutions when things aren’t going right.

Number Reputation Management offers a platform to support you in managing your call reputation by offering features that can help prevent, monitor, and remove improper call labels.

Protect against spam labeling

Number registration can help reduce improper call labeling, so our NRM solution supports the process of registering your numbers within the call labeling ecosystem.

Monitor your number reputation across networks and devices

Track your number reputation across the three major US mobile carriers. Verify the presence or absence of call labels through frequent test calls.

Access remediation services to resolve improper spam labels

Bandwidth will contact responsible parties and request the removal of improper “spam” or “scam” call labels on your behalf.

The impact of call reputation services

See the difference Number Reputation Management makes by combining Call Answer Rate Tracking with threshold alerts to notify you whenever call answer rates dip below an expected percentage.

Do you provide telephony to enterprise employees and contact centers?

Incorrect spam and scam labels on outbound calls can seriously impact your customers’ ability to connect with their audience. These mislabels—often appearing as “spam risk” or “scam likely”—erode trust, damage reputations, and ultimately, cost them business and you, your customers.

Solve mislabels before your customers have to

Keep their outbound calls from being flagged with inaccurate labels that hurt answer rates and customer confidence.

Enhance their contact rates and CX

Be the reason behind fewer missed connections and happier customers. Deliver better engagement with more completed calls and see a noticeable lift in overall customer experiences.

Get expert remediation, end-to-end

From detection through resolution, Bandwidth monitors call labels and works directly with labeling parties to eliminate inconsistencies.

Ready to be part of the solution?

Let’s talk

Number Reputation Management

Cut back on missed connections

Protect and restore your brand reputation

Improve contact rates and customer satisfaction

Navigate call labeling complexity with an expert by your side