Direct Routing is Microsoft’s original Bring Your Own Carrier (BYOC) solution for Teams—which means you can get all of the benefits from going direct-to-carrier, plus the feature-rich platform of Teams. Major benefits of Direct Routing include:
1. Communications flexibility. Direct Routing gives enterprises flexibility over Direct Inward Dialing (DID) numbers, IVR, call routing, call recording, and locations.
2. Migration control. With granular control over your numbers and on-premise equipment, Direct Routing offers a controlled, disruption-free migration path. You can move your comms stack to the cloud and host your SBC with your Direct Routing provider, or maintain your on-premise equipment for extra control.
3. Global reach. If you need PSTN connectivity in more than the ~16 countries Calling Plans are currently available in, your Direct Routing partner can offer coverage everywhere you have customers and employees.
4. Fast access to support. Compared to purchasing wholesale PSTN connectivity via Teams Calling Plans, Direct Routing gives you access to your provider’s support, network operations, and number management teams.
Learn more about the benefits of Direct Routing.