Microsoft Teams Direct Routing

Get 2x award-winning Direct Routing with the only voice, messaging, and dynamic E911 solution available from a carrier.
Play video

One Direct Routing partner. Three powerful channels.

Simplify your Microsoft Teams PSTN connectivity with voice, messaging, and emergency from Bandwidth:

Voice calling

Give your flexible workforce cloud-ready, elastic SIP trunking.


Streamline communications with built-in SMS and MMS messaging.

Dynamic E911

Find employees during workplace emergencies with location management.

Take control of your Teams telephony

Truly unify your communications with built-in texting

Have your employees (or customers) asked you for SMS and MMS capabilities within Microsoft Teams? With Send-To, you can become the hero of your employee and customer experience with cross-channel collaboration.

How to set up Teams Direct Routing


Map out a project plan

with your Bandwidth onboarding specialist.

Set up parallel SIP trunks

with your existing solution.

Trigger your no-disruption port

to stage all your numbers for migration (or rollbacks if needed).

Configure 911 call routing

with our easy-to-use dashboard and APIs.

Test your voice and 911 functionality

with Bandwidth’s 933.

Install Send-to for Teams

texting with your Bandwidth numbers.

Move your users

to the cloud in real time with our easy-to-use software.

Get the direct effect with Bandwidth

  • Work with one of three Microsoft-Certified Dynamic 911 providers
  • Add built-in texting with the only app designed for Direct Routing users
  • Keep your SBC on prem, or let Bandwidth host it
  • Trust the Direct Routing provider that’s already powering Microsoft Calling Plans
  • Rely on Bandwidth’s white-glove support and clear escalation paths

Get started with Direct Routing

Request your free proof of concept and start scoping your migration path.