Fact Sheets

Microsoft Teams Direct Routing, Operator Connect, & E911 FAQ

You have questions about Microsoft Teams Direct Routing, Operator Connect and E911? We’ve heard them all. That’s why we’ve compiled the questions we get the most to make it easy for you to get the answers to those burning Teams telephony & E911 questions you have.

What you’ll learn

• The difference between Microsoft Calling Plan, Direct Routing, and Operator Connect
• What you need to set up Direct Routing
• How Bandwidth’s Dynamic E911 Location service works with Direct Routing and Operator Connect
• What Dynamic E911 Location Routing is