QUICK GUIDE

FAQs: Direct Routing, Operator Connect, & Dynamic E911

You have questions about Microsoft Teams Direct Routing, Operator Connect and E911? We’ve heard them all.
You’ll Learn:
  • The difference between Calling Plans, Direct Routing, and Operator Connect
  • What Dynamic E911 Location Routing is
  • How Dynamic E911 works with Direct Routing and Operator Connect

Managing E911 at your enterprise is no small feat. Evolving regulatory requirements, nomadic users, and BYOC options like Direct Routing and Operator Connect make managing emergency compliance all the more challenging.

This FAQ covers all your burning Dynamic E911 questions, from why you need location routing to what you need and how to set up 911 call routing correctly.

The difference between Calling Plans, Direct Routing, and Operator Connect

All three telecom models give Microsoft Teams customers a way to reach outside their communications platform and connect to the PSTN (Public Switched Telephone Network). Calling Plans include bundled telecom features, are a simple add-on to your existing Microsoft Teams plan, and can help you spin services up quickly.

Organizations who have larger footprints, are looking for economies of scale, or need additional control over their migration may find Direct Routing or Operator Connect more attractive. Microsoft Teams Direct Routing and Operator Connect allows Microsoft Teams customers to connect their carrier of choice to power PSTN access within Microsoft Teams.

How Bandwidth’s dynamic E911 service works with Direct Routing and Operator Connect

Bandwidth’s E911 for Microsoft Teams was developed using our E911 Dynamic Location Routing (DLR) capabilities. Microsoft refers to Bandwidth as an Emergency Services Routing Provider. 

While the majority of the configuration and location management is performed within Microsoft Teams, Bandwidth provides the critical interconnectivity to public safety. We route the calls to the appropriate public safety answering point (PSAP) and make the location information available to the 911 call taker. 

We provide:

Getting Dynamic E911 right

Bandwidth’s UCaaS Integrations for Microsoft Teams

Bandwidth offers the only comprehensive Direct Routing and Operator Connect solutions directly from a carrier. That means you get voice, messaging, and emergency calling, straight from the source. Migrations can be painful, but they don’t have to be.

Best practices for your Microsoft Teams migration

Migrations can be painful, but they don’t have to be.

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