Research Report

2023 Enterprise communications landscape

The rules of communication have been rewritten, and your strategy needs to be one step ahead to stay competitive.
You’ll Learn:
  • How your organization stacks up against competitors
  • What’s keeping IT leaders up at night, and their top priorities in 2023
  • Cloud adoption rates across UCaaS, CCaaS, and SBCs
  • The current state of emergency compliance

A whopping 38 percent of enterprise IT leaders said their communications solutions never, rarely, or sometimes meet their needs. Shouldn’t more organizations get their needs met–especially with an estimated worldwide IT spending of $4.5 trillion this year alone?

Across hybrid work, regulations, cloud migrations, and integrations, managing your comms gets complicated. That’s why we asked IT professionals from around the world about their communications stack, so you can identify where you’re leading the pack–and where you can improve.

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The #1 challenge facing IT leaders is UX

What’s keeping IT leaders up at night? User experience remains a top priority–followed by moving to the cloud, call reliability, and cost savings.

By 2024, organizations converging to offer Total Experience will outperform competitors in both employee and customer experience metrics by 25%1.

Only 38% XL orgs have moved to UCaaS

Across UC, CC, and SBCs, many enterprises say they plan to migrate to the cloud.

And with nearly half of participants–47 percent–working hybrid or fully remote, why haven’t more businesses begun this shift?

44% aren’t fully compliant with 911 regulations

Only 56% of U.S. respondents said they’re fully compliant with 911 regulations like RAY BAUM’s Act.

This means nearly half of U.S. employees don’t have the tools to place a successful 911 call and may be at risk during workplace emergencies.