A whopping 38 percent of enterprise IT leaders said their communications solutions never, rarely, or sometimes meet their needs. Shouldn’t more organizations get their needs met–especially with an estimated worldwide IT spending of $4.5 trillion this year alone?
Across hybrid work, regulations, cloud migrations, and integrations, managing your comms gets complicated. That’s why we asked IT professionals from around the world about their communications stack, so you can identify where you’re leading the pack–and where you can improve.
What’s keeping IT leaders up at night? User experience remains a top priority–followed by moving to the cloud, call reliability, and cost savings.
By 2024, organizations converging to offer Total Experience will outperform competitors in both employee and customer experience metrics by 25%1.
Across UC, CC, and SBCs, many enterprises say they plan to migrate to the cloud.
And with nearly half of participants–47 percent–working hybrid or fully remote, why haven’t more businesses begun this shift?
Only 56% of U.S. respondents said they’re fully compliant with 911 regulations like RAY BAUM’s Act.
This means nearly half of U.S. employees don’t have the tools to place a successful 911 call and may be at risk during workplace emergencies.
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