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Service Cloud Contact Center
Bandwidth is Salesforce’s first certified Service Cloud Contact Center carrier for global communications. Get enterprise-grade telephony in 25+ countries, without the complexity of managing your own SBC infrastructure.
Go global with Service Cloud Contact Center
Global contact center deployments are complicated enough. Bandwidth brings a certified, pre-built integration and 99.999% network uptime, so your team can focus on the contact center, not the infrastructure.
Skip the SBC, keep the control
Bring Service Cloud Contact Center to your existing infrastructure—or let Bandwidth handle the SBC layer entirely. You stay in control without the added complexity.
Cover 25+ countries with one carrier
Consolidate your global contact center telephony with a single direct-to-carrier provider. Reach 25+ countries without juggling multiple vendors or losing visibility.
Migrate your numbers without dropping a call
Move your numbers with confidence. Our porting specialists guide every step so you can migrate to Service Cloud Contact Center without disruption.
SEE IT IN ACTION
See how Bandwidth connects to Service Cloud Contact Center
Connect Bandwidth as your BYOC carrier inside Service Cloud Contact Center in minutes. Take a self-guided tour to see how it works.
How it works
Bandwidth’s parallel process separates porting from migration, so your contact center stays live at every stage. Port your numbers first, then migrate when you’re ready—and if something goes wrong, roll back in seconds from a single dashboard.
Connect to Bandwidth
Bandwidth’s certified integration connects directly to your existing contact center and Service Cloud Contact Center—no custom engineering required
Configure your deployment
Set up your numbers, routing, and global coverage in the Bandwidth app
Port your numbers
Work with Bandwidth’s porting specialists to move existing numbers on your timeline, sequenced separately from your migration so nothing goes dark mid-move
Migrate to Service Cloud Contact Center
Orchestrate your migration around your needs, where moving is as simple as a software change
Go live in 25+ countries
Activate global coverage through one provider, one integration, and one support team—wherever your agents are
“Service Cloud Contact Center is helping organizations transform the customer experience by uniting customer data and AI with native contact center capabilities inside the world’s number one agentic CRM… As we now expand Service Cloud Contact Center globally, we’re growing our collaboration with Bandwidth for essential communications infrastructure.”
Gautam Vasudev, Senior Vice President of Agentforce Contact Center Salesforce
The most direct-to-carrier integrations in the world
Connect your existing partners to Bandwidth with our suite of custom integrations across UCaaS, CCaaS, conversational AI, and voice authentication.
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VoIP Origination
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Contact Center
Migrating contact center infrastructure without breaking it
Talk to an expert
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FAQs
Bring Your Own Carrier (BYOC) lets enterprises connect their preferred carrier directly to Service Cloud Contact Center instead of using Salesforce’s built-in calling plans. With Bandwidth as your BYOC carrier, you get a certified, pre-built integration that handles the SBC layer, global number management, and porting, so your team can focus on running the contact center, not the infrastructure.
It depends on what you already have. Bandwidth supports both paths—if you don’t have an SBC, Bandwidth’s hosted model means you don’t need to procure, deploy, or maintain one. If you do, Bandwidth can work with your existing infrastructure.
Yes. Bandwidth is Salesforce’s first certified carrier for Service Cloud Contact Center BYOC, with coverage in 25+ countries coming in October 2026. That includes major markets across Europe, with more countries to follow.