Now you can migrate to a 5x redundant carrier without coverage gaps. And our outbound trust services and inbound fraud authentication protect every step of the call path, so interactions arrive authenticated, reliable, and on brand.
Communication solutions for insurance
Surge-proof communications for insurance contact centers
From first notice of loss (FNOL) lines to policy renewal campaigns, insurance contact centers run on uptime and trust.
Bandwidth delivers both with 5x carrier-redundant toll-free, fraud prevention, and caller trust services on AI-ready infrastructure that scales with claims volume.
Bandwidth delivers both with 5x carrier-redundant toll-free, fraud prevention, and caller trust services on AI-ready infrastructure that scales with claims volume.
The Bandwidth enterprise toolkit for Insurance
Carrier-grade resilience. SOC 2 Type II security. Fraud-resistant caller authentication. Branded calling and Number Reputation Management. AI-ready cloud infrastructure. All built for the uptime and claim-volume demands enterprise insurers live by.
Global SIP trunking and BYOC
Consolidate carriers and eliminate vendor lock-in across 60+ countries.
Cloud migration expert
De-risk your move to the cloud with the team that migrated brands like Pennymac.
AI-ready voice infrastructure
Scale with Genesys-validated ultra-low latency voice and Bring Your Own AI.
Better observability
Carrier level visibility into your call paths and voice quality. No black box + no waiting, wondering what went wrong.
Build trust with every policyholder interaction
Simplify migrations to and in the cloud with decoupled bulk porting and phased cutover using parallel path migration. No service gaps as you cut over.
Drive answer rates on renewal campaigns and FNOL callbacks with branded call labels verified at the network level and proactive number reputation management.
Keep claim lines live when volume surges. Replace risky carrier backup architectures with active-active routing through Bandwidth’s 5x carrier-redundant setup.
Mitigate fraud on sensitive claims calls with identity fraud detection, ANI validation, voice bioauthentication, and deepfake detection.
The Bandwidth difference
Most carriers give you a network.
Bandwidth gives you control over it. We own and operate our infrastructure, and are always monitoring our call paths to give you the best voice connections. We made over 1,000 proactive routing template changes last year to optimize coverage, identify the best paths, and route around regional outages or market impairments in real-time.
For insurance contact centers, that means FNOL lines stay live during catastrophic claim surges and outbound renewal campaigns reach policyholders reliably.
“We know that we can rely on Bandwidth to deliver those calls at a high quality. Whether it’s a contact center or a corporate PBX, we get very consistent results across the board.”
Gennadiy Karasev, EVP, Communication Platforms
Built to support compliance requirements
Bandwidth’s infrastructure is designed to support the security and regulatory standards your IT, Legal, and procurement teams will ask about.
| Standard | Coverage |
|---|---|
| SOC 2 Type II | Audited annually. Find full security posture here. |
| HIPAA | Platform capabilities designed to support HIPAA-aligned environments including health insurers handing PHI. |
| ISO 27001 | Bandwidth is the secure, ISO 27001-certified carrier backbone that compliant contact center solutions are built on top of. |
| STIR/SHAKEN | STIR/SHAKEN authentication and Robocall Mitigation Database (RMD) registration help ensure outbound calls are signed and trusted. |
| E911 | Dynamic 911 routing with location updates for numbers provisioned on the Bandwidth network. |
Keep your existing tech stack
Bandwidth’s Maestro platform makes interoperability easy. We have the most pre-built integrations to connect directly to your CCaaS, UCaaS, and AI tools at the carrier level. No rip-and-replace needed.
Capital One
At Reverb25, Capital One broke down how it innovates with complete visibility of call paths within Bandwidth’s parameters, eliminating unnecessary PSTN hops.
Pennymac
Learn how one of the nation’s largest mortgage companies saved >50% costs by bringing Bandwidth as their carrier.
Your infrastructure shouldn’t be a tradeoff
Stop choosing between legacy flexibility and cloud agility. Get one contract with five carriers’ worth of redundancy, and zero migration risk. Let’s talk about what that means for your contact center.
FAQs
Bandwidth Maestro allows you to unbundle your carrier from your UCaaS and CCaaS providers (like Teams or Genesys) globally. You get a global SIP-based connection that works across 65+ countries, giving you the power to manage your global solutions from one Bandwidth App rather than juggling a dozen regional carrier portals.
In addition to Bandwidth’s own toll-free network, we have direct peering agreements with four Tier-1 carriers in the US, creating a carrier n+1 aggregator redundancy—essentially, a safety net of interconnected networks. This means that if one active carrier experiences an issue, your traffic is automatically routed through another active carrier using AI-powered logic, without interruption. It eliminates the need for porting during a crisis.
This system works to minimize the downtime in your contact center during an outage and optimize call routes for quality at all times.
Yes. Maestro acts as a cloud-based orchestration layer that can bridge your legacy on-prem PBX hardware with your new cloud platforms. This allows you to migrate users or departments in phases.
John McDonald, Senior Infrastructure Manager at Inclusa explains, “We moved our employees in phases, and coordinating that was the biggest hurdle. Bandwidth was special because they brought in extra SIP channels, in parallel with our existing ones, so that we could migrate on our schedule.” Full story here.
Bandwidth provides a multi-layer outbound trust services stack. A key layer is Number Reputation Management, which allows you to proactively monitor your numbers and call labels against major spam databases. If a number is erroneously flagged, we handle the remediation with the terminating carriers on your behalf.
This can be coupled with Identity Authentication API, a pre-call verification API to verify outbound calls at the network level. Validating the caller, recipient, and timestamp in real time, it ensures only authenticated calls display your brand, reducing the risk of your call branding being spoofed.
We treat porting as a managed project, not a support ticket. By using our automated porting workflows, we conduct pre-submission audits to identify the address mismatches and other errors that typically cause carrier rejections. This proactive approach, combined with our dedicated porting experts, ensures we hit your Firm Order Commitment (FOC) dates and eliminate the service gaps that usually slow down enterprise migrations.
At Bandwidth, security is built into everything we do, providing a foundation of trust for your services. Our security program is designed to protect your data and communications, ensuring the reliability and integrity that your customers expect. We are independently certified and compliant with global standards to give you confidence in our platform. Bandwidth is SOC 2 Type II compliant and meets HIPAA security requirements for eligible services.
Full security posture here.
Insurance contact centers are a high-value target for fraud — impersonators filing false claims, social engineering agents to access policyholder accounts, and synthetic voice attacks designed to bypass IVR authentication. Bandwidth’s security stack addresses this at the network level before calls reach your agents. ANI validation confirms that the number presenting on an inbound call matches a verified originating source. The pre-built Pindrop Voice biometric integration establishes a caller’s identity based on vocal pattern rather than knowledge-based questions that can be learned and impersonated by bad actors.
These layers work together so your agents spend less time on verification and more time on resolution. See our security services.
Bandwidth Maestro acts as the orchestration layer between your existing CCaaS or UCaaS platform and the AI tools your contact center runs. You can bring your own AI (BYO AI) and connect to any AI platform, whether it’s a leading enterprise solution or a specialized provider that best fits your business.
On the voice infrastructure side, our network is optimized for AI workloads meaning real-time transcription, virtual agents, and voice biometrics tools get the call quality they need to perform accurately. You bring your AI; Bandwidth makes sure the call that feeds it is clean, authenticated, and reliable. Learn more about the importance of call quality for successful AI deployments.