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NAVEX supports compliance and risk mitigation with a resilient, modern voice solution.

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NAVEX takes risk management to their communications

Industry
Risk management software
Company size
1300+
Products used
Duet for Microsoft Teams, Porting Dashboard
Location
Americas, EMEA
Customer since
2020
Use case
Enterprise unified communications
The problems

Challenge

Inflexible PRI lines, porting delays, and a poor user experience.

The solution

The solution

All-IP voice backed by a user-friendly porting dashboard.

The results

The results

16,000+ numbers moved to VoIP for lower costs and modern communications.

About NAVEX

As a compliance and risk management platform, NAVEX provides thousands of organizations with the tools to make smarter risk and compliance decisions. IT & vendor risk management, policies, and procedure management, and even third-party monitoring are used by global organizations to protect their employees, brand, and environment.

One of their most urgent services? EthicsPoint, their hotline and platform designed to address the most urgent compliance events.

From dread to delight: Porting that dreams are made of

James Broadstone, the Senior Telecom Project Engineer at NAVEX, manages their corporate telephony lines and hotline numbers so customers can get help when it matters most.

His team managed their telephony with a traditional carrier, which made it harder to scale, slower to adopt innovation and even faced risk of disruption. On top of that, managing numbers and porting with legacy providers often felt like a black box.

Our PSTN connectivity was location-based, and if a construction site accidentally dug up a cable, we couldn’t connect with our customers.
- James Broadstone, Senior Telecom Project Engineer
On top of that, porting was just a miserable, painful process. I would fill out a bunch of forms, send them to our carrier, and 30 days later I would find out if it went through or if I needed to restart the process.
- James Broadstone, Senior Telecom Project Engineer

James knew he needed a cloud-based voice solution for the uptime and global reach NAVEX needed—and he picked Bandwidth’s all-IP VoIP technology to do the trick.

From 0 to 16,000 (real quick)

With Bandwidth’s intuitive porting experience, James and his team migrated over 16,000 phone numbers to the cloud with a redundant, resilient provider.

Our customers didn’t understand why ports were so difficult. One of the great things about Bandwidth? It just isn’t. Their number portal is very easy to navigate—there’s no comparison.
- James Broadstone, Senior Telecom Project Engineer

Going forward, James and his team can feel confident customers can reach them, and enjoy a top-notch, modernized calling experience.

"It's a comfort knowing that we have that extra network resilience, and we're no longer tied to specific locations. We've also seen financial gains while moving our traffic to Bandwidth, just from dismantling our old infrastructure."
James image

James Broadstone

Senior Telecom Project Engineer

Migrate like magic

Modernize your communications like James and NAVEX with Bandwidth’s global network and software-driven platform, all backed by our regulatory expertise. Check out our enterprise telephony solutions to get started.

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