Why should you choose Bandwidth over Twilio?
We’re the only Twilio alternative with its own nationwide carrier network, giving you value that other providers simply can’t match.
The smarter Twilio alternative
Get better quality, rates, and control from the only CPaaS API provider with their own nationwide voice, messaging, and 911 networks.
Best-in-class support—free!
Our team of industry veterans give you personalized, friendly support that goes way beyond forum-based help. And since we own our network, we can give you deeper insights in a snap.
Direct-to-carrier savings
Did we mention our network is one of the largest VoIP networks in the nation? Yep. That extensive coverage translates to amazing quality, unmatched flexibility, and big-time (typically up to 50%) cost savings.
The features you need
Our comprehensive API platform has everything and more to grow your business. In addition to the basics, we’ve got the extras to help you scale like back-office management features and an extensive US and Canada phone number database.
And did we mention major cost savings? (Typically up to 50%)
See how much money you can save by switching to the Twilio alternative that provides the products and savings across all your communications needs, including voice, messaging, and more.
| Bandwidth* | Twilio** | Savings | |
|---|---|---|---|
| Inbound Call (per minute) | $0.0055 | $0.0085 | 35% |
| Outbound Call (per minute) | $0.01 | $0.0130 | 23% |
| Inbound Text (per message) | FREE | $0.0075 | 100% |
| Outbound Text (per message) | $0.005 | $0.0075 | 33% |
| Phone Number (per line per month) | $0.35 | $1.00 | 65% |
*Prices only available to contracted customers and may be dependent on monthly billing thresholds or setup fees. Terms and conditions apply. **Publicly available list pricing as of March 30, 2020. May not include applicable taxes.
Migrating from Twilio to Bandwidth is fast and easy–see how!
Looking for more information on the migration process? Make sure you’re migrating the smart way. Download our smart guide to Twilio migration to learn more.
More control = a better customer experience
Twilio and other API platform competitors rely on a multitude of third-party partners for the basic voice and SMS network connectivity that we control in-house. That means we hold the reins on things like call quality and text message deliverability instead of relying on outsourced partners who can drive up costs and offer a poor quality experience.
If you equate choosing your API to buying a new car, not only do we own the car dealership, we also built the engine, control the quality of the gas and oil, and can even give you a GPS to find the best route. The other guys are just dealerships, crossing their fingers that the cars on the lot aren’t lemons.
A team of experts working together to solve your communications needs
We’re invested in your success. When your idea is complicated, you’ve got a seemingly “impossible” question, or need flexible service options, our full team is at your service. Network engineers, API product owners, and our 24/7 network operations center team are all just steps away from the Support Agent you’re calling for help. That powerful, in-house knowledge base means we’re able to dive in deeper to diagnose potential problems before they start, optimize for crystal-clear call quality, and consult the right experts when it matters most.
We have industry-leading support, without any extra costs.
See how companies just like yours
have grown with Bandwidth
When RumbleUp needed reliable message delivery during the primary season, their previous provider let them down. Bandwidth’s APIs enabled them to quickly migrate and get the reliable message delivery they needed.
See why Bandwidth is the best Twilio alternative—try the APIs for free
Take our APIs for a quick spin. When you're ready to see what the Bandwidth difference can do, give us a call.
Try them free Talk to an ExpertFrequently asked questions
How does Bandwidth’s support compare to Twilio’s?
Bandwidth believes standard support should always be included. Instead of tacking on an additional fee for support, like Twilio, Bandwidth brings white glove support to every customer with pride, and we have some of the industry’s greatest minds on staff to help our customers with innovative new ideas and navigating industry guidelines.
How does Bandwidth’s pricing compare against Twilio’s?
Because Bandwidth owns our own nationwide VoIP network and is a Tier 1 messaging aggregator, we have direct connections to carriers and pricing that Twilio can’t match. On top of that, we provide white glove support for free to all of our customers.
How do Bandwidth’s message deliverability insights compare to Twilio’s?
Twilio often cites 90%+ message deliverability but doesn’t explain how they got you that number, often estimating the rate of delivery to the carrier only. Bandwidth goes deeper into message delivery insights to let you know if the message actually reached the end user.
How does Bandwidth’s call quality compare to Twilio’s?
Our nationwide CLEC VoIP network means we have top-notch call quality and less call transfers, meaning fewer chances for dropped calls. We can also troubleshoot quality issues directly thanks to our network ownership, providing our customers with the best quality possible. Twilio is not a network owner and must pass traffic through various third-party carriers, causing more dropped calls, bad call quality, and an inability to directly troubleshoot the problems.
Can I transfer my existing numbers to Bandwidth?
Yes! Bandwidth’s industry-leading phone number management dashboard makes it easy to port your existing numbers from your current carrier to Bandwidth. Our team of dedicated porting experts will even work with you to overcome any issues and make sure the experience is as smooth and happy as possible.
What types of customers choose Bandwidth over Twilio?
We work with all types of customers. Our typical customer is looking to scale and wants the power and flexibility that comes with working with a provider that owns the network and an API platform. While Twilio is great for companies that are just starting out and need to quickly get to market, our platform offers more control and direct-to-carrier pricing that Twilio can’t.
How easy is it to migrate from Twilio to Bandwidth?
Our dedicated team of onboarding and migration specialists are here to help you during the migration process. Our APIs align closely with Twilio’s, making the process relatively painless. You can learn more by downloading our Twilio Migration Guide.
Does Bandwidth have developer documentation?
Yes. You can access our developer documentation at https://dev.bandwidth.com at any time.
What size companies are best for Bandwidth?
The companies that best fit Bandwidth currently are larger enterprises with in-house development resources that want greater control and customization ability over every aspect of your users’ experience. When out-of-the-box tools become too constraining, we’re the platform you graduate to.
What volume can Bandwidth handle?
When it comes to what volume we can handle, we bring a carrier-grade network to the table, so the higher your volume, the more it will make sense for you to choose Bandwidth. Since we’re our own carrier and aren’t paying a third party network mark-up fee we’re able to give you an excellent cost per call or message.
Do you offer custom quotes or discounts for high volume use cases?
Yes! Visit our pricing page, click on the High Volume & Enterprise tab, and fill out the form and a member of our team will get in touch to work on a custom quote for your specific needs.
How secure are Bandwidth’s APIs?
All transactions through Bandwidth REST APIs are secured through TLS. In addition, Bandwidth is ISO27001:2013 certified and SOC 2 Type 1 compliant. Bandwidth has an established GRC (Governance, Risk and Compliance) team that continuously monitors risk in support of our ISO 27001:2013 ISMS.
What should I take into account when considering migrating from Twilio to Bandwidth?
We recommend that all potential Bandwidth customers take into account their use case, volume, and developer resources when considering migrating from Twilio to Bandwidth. Check out our Twilio Migration Guide to see the full list and set yourself up for the easiest migration possible.
Do you have any customer stories of people who migrated from Twilio to Bandwidth?
Yes! You can view all of our customer stories on our Customers Page and see the benefits they realized when migrating to Bandwidth from Twilio and other providers.