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Toll-Free Services

Toll-Free Services

Bandwidth’s suite of toll-free services offer the RespOrg option, hands-off redundancy, disaster recovery, and operational ease to help you crush your CX goals.

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The biggest platforms & products trust Bandwidth’s Toll-Free Services

A unique toll-free solution

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5x carrier redundancy & hands-off disaster recovery

Get unparalleled business continuity with:
-managed 5x carrier redundancy direct-to-core via peering with 4 major toll-free carriers
-Hands-off Call Assure™ disaster recovery to route around the core, in the rare case it’s impacted*

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RespOrg, Cost savings & predictability

Get rid of unpredictable billing and find cost savings with flat rate and competitive rate deck pricing options that work for your business. You also have one of the largest RespOrg’s in the U.S. (us!) ready to help you manage toll-free and reduce overall costs.

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Expertise & 24×7 support

Rely on dedicated industry experts, our 24x7 Network Operations Center (NOC), and Technical Assistance Center (TAC) for all your toll-free questions & support—always included for every customer.

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Streamlined processes

Cut out the middleman and access an expansive inventory of instantly provisionable toll-free numbers with our industry-leading Number Management Dashboard and APIs.

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Get all the toll-free resiliency you need in one place

And that’s without the complexity of managing toll-free redundancies.

When Bandwidth is your toll-free provider and RespOrg, you automatically have:

  • Our owned and operated on-net toll-free network in over 120 U.S. markets
  • Bandwidth-managed multi-carrier failover redundancy
  • 24/7 proactive network monitoring

Add on the Call Assure security blanket, and you have:

  • Alternate safe routing in the rare event the disruption knocks through 5x carrier redundancies
  • Hands-off toll-free monitoring and management for extraordinary disruptions ensuring that your toll-free traffic NEVER has an outage

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The toll-free solution your business deserves

Our innovative, redundant toll-free solution lets you access features and experts to redefine how your business, and your customers, use toll-free.

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Extensive coverage

Receive toll-free calls from across the street, across state lines, across the country, and globally with our coverage.

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Large number inventory

Find and instantly provision the toll-free numbers you need from our deep pool of ready-to-use numbers.

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SMS availability

Easily enable your toll-free numbers for text messaging, ensuring your customers can communicate with you however they prefer.

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Developer resources

Up-to-date APIs and code samples enable you to build the solution that’s right for your business.

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Support included

Direct access to industry experts to answer your questions and quickly resolve any issues.

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At least 99.9%**

Our 5x carrier redundant toll-free service peers directly to our geo-redundant core network for an impressive 99.999% uptime.

Our unique toll-free solution vs. the competitors’

Bandwidth

  • Multi-threaded for 5x carrier redundancy
  • A hands-off disaster recovery add-on
  • Delivers control & quality via direct peering
  • Signature support included
  • 99.9% core network uptime**
  • Advanced number searchability & bulk ordering

Typical competitor

  • Single-threaded networks
  • Manual disaster recovery requiring template management
  • Lack control by aggregating networks
  • Support costs extra
  • Variable network uptime
  • Complicated number ordering & limitations

What that means for you

1

More of your toll-free calls get delivered, meaning your customers get a better experience, and your revenue keeps flowing.

2

Number and service management is quicker and easier, saving your company headaches and money.



Here’s what some of our customers have to say

customer Phone.com graphic

Phone.com realized that as they grew, optimizing routes and juggling carrier relationships was inflating their overhead. That’s why they turned to Bandwidth as their strategic toll-free partner.

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customer Evolve IP graphic

EvolveIP wanted to get the management of their toll-free out of their hands so they could focus on innovation. That’s why the smooth transition to Bandwidth as their RespOrg reaffirmed their trust in us.

Read the full story

Ready to get started?

Bandwidth's 5x carrier redundant toll-free services offer more reliability without a loss of control over your business’ critical communications. Improve failover assurance, leverage APIs to automate processes, and get the balance of quality and cost that you need.

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*Call Assure and SMS are currently available only in the U.S. and Canada. Talk to us to learn more about availability.
**The enterprises we serve have enjoyed at least 99.9% network uptime during the twelve-month period ending June 30, 2021

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