Tools & services

Bandwidth U.S. & Canada Insights

Spark those “aha!” moments with real-time analytics across your communications performance.

Improve your voice & messaging experience

Bandwidth Insights give you a detailed view into your voice and messaging performance to help you make proactive, informed decisions.

Voice insights

Bandwidth’s Voice Insights lets you monitor and troubleshoot calls, so you can easily spot concerns and anomalies to deliver a seamless customer experience. You’ll get data across:

  • SIP errors
  • Estimated cost
  • Attestation level
  • Up to 30 days of call data
  • Call state
  • Performance and health
  • Post-dial delay
  • Call volume on specific numbers

Messaging insights

Drive ROI and improve CX by proactively removing barriers to message performance. Make your messaging better than ever with access to:

  • Real-time message logs & search API
  • Message delivery rates
  • MPS throughput tracking
  • Trend usage monitoring
  • Troubleshooting dashboard

Voice Insights

Self-service across analytics

Call Logs offer visibility into your voice data like never before. Filter and search recent calls and download call records from the last 30 days.

Optimize the calling experience

Get visibility into attestation levels and call compliance with STIR/SHAKEN, then analyze data across failed and drop calls for clarity into your voice services.

Voice usage trends

Understand anomalies in your traffic by numbers, subaccounts, or call state.

Monitor service health

Explore successful and failed calls with visibility into the performance of your voice service.

Get in touch with our team of experts

See how your organization can use instant, in-depth access to voice metrics to transform how you and your customers experience voice calling.

Messaging Insights

Quality of service, even more than price, is what makes a difference for your business’ bottom line. With Bandwidth’s Messaging Insights, you can have a detailed view of your messaging performance across campaigns to make data-driven decisions.

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Know your delivery

Explore error and delivery rates across carriers and products so you can identify trends and improve your message delivery rates.

Accelerate problem resolution

Identify issues as they’re happening, search message statuses, and prevent blocked messages before they happen.

Monitor and optimize messaging campaigns

With Messaging Campaign Management (coming soon!), you can track usage and deliverability for each campaign to get more ROI from your texting investments.

Get the data you need to run your business

Leverage trends and our dashboard to review historical delivery and usage patterns to make smarter decisions for your business.

The Bandwidth difference

At Bandwidth, we’re flipping communications on its head and building a different kind of company. People have called us lots of things—“the most modern carrier,” “the most powerful CPaaS,” “the most scalable API provider.” We do things differently and we’ve made reinventing telecom our mission, combining the power of a network operator with the flexibility of an API platform.