Enhanced 9-1-1 (E9-1-1)

Enhanced 9-1-1 (E9-1-1) is an enhanced version of the 9-1-1 system used in the United States for calls seeking emergency assistance such as police, fire, and ambulance services. Calls to 9-1-1 are routed to a Public Safety Answering Point (PSAP) – E9-1-1 identifies the location of the caller and routes the call to the appropriate local PSAP, and provides the PSAP with location information in order to speed response. Landline and cell service providers both are required by the Federal Communications Commission (FCC) to support E9-1-1 where it is available.

How is Bandwidth Involved with E9-1-1

Bandwidth offers three E9-1-1 routing solutions to meet the various needs of our diverse customer base. These 9-1-1 Access services and their accompanying features are geared towards providers of VoIP-based phone solutions. Our E9-1-1 services include Standard Address Routing, Coordinates Routing, and Dynamic Location Routing. These services differ based on the method of location routing as well as the end user’s profile. By assessing these factors, Bandwidth is able to determine what E9-1-1 service is best for each of our customers. For more information on each one of our E9-1-1 services, check out our comprehensive overviews of Standard Address Routing, Coordinates Routing, and Dynamic Location Routing to learn more.

What are the Benefits of Bandwidth’s E9-1-1 Services

Bandwidth understands the importance of making sure an end user has reliable, fast access emergency services when they need it most. That is why we offer three different E9-1-1 options to cover a variety of different scenarios that your customers might find themselves in. Whether you need to provide 9-1-1 access to end users who are constantly on the go or to those that are close to home, Bandwidth has you covered.

In addition to our array of services, Bandwidth provides our customers with a world class support team that is on-call 24/7 to address any problems that might arise. Our Network Operations Center (NOC) team is always available to give you peace of mind that your 9-1-1 access services are ready to use whenever the time comes. In addition, Bandwidth offers all of these features with our easy-to-use and secure APIs. We’ve mastered E9-1-1, so you can focus on what matters most to you.

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