PSAPs (Public Safety Answering Points) are responsible for receiving 911 calls and processing those calls according to a specific operating policy. You might think of these as a dedicated call center for answering emergency phone calls and dispatching appropriately.
How Bandwidth is Involved with PSAP
Bandwidth’s 911 Access services allow VoIP service providers to easily reach all the PSAPs in the US and Canada. Reaching the correct provider based on the caller’s location in a VoIP environment can be a difficult task without a provider like Bandwidth in the middle. Services like Bandwidth’s have many moving parts.
What Are the Benefits of PSAP
When a 911 call is placed, Bandwidth is able to assess coordinates or location information provisioned to the phone number and compare them to our PSAP boundaries files received from the ALI database. From there we route the call directly to the proper PSAP. As an additional service, we offer reverse geocoding as another option to provide a physical address of the caller within seconds if coordinates or physical location cannot be provided or provisioned in advance.