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Enterprise 911

Enterprise 911

Connect your users to emergency services with fast, reliable, accurate E911 services. You can connect to public safety, protect your enterprise with precise location information, and easily add and change address information. Give your users peace of mind.

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Connect to 6,000 PSAPs

Bandwidth’s network is connected to the roughly 6,000 Public Safety Access Points (PSAPs) in the U.S. and Canada. These connections allow us to quickly route emergency calls to the right call center, getting help where it’s needed faster.

Easily provision & verify address information

Location management has never been easier. Use the Bandwidth dashboard or our APIs to quickly update or add user endpoints and get real-time error correction for more precise call routing and improved emergency response.

Deep 911 knowledge & experience

911 can be complicated. Rules and regulations can be confusing, and keeping up with the changes is a full-time job. Bandwidth enables 911 for organizations with several hundred or several million endpoints. Let us worry about 911, so you can focus on the things that make your business great.

Take a proactive approach to 911

Bandwidth helps you deliver precise user location information for the
fastest public safety response.

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Give your users reliable connections to 911

Bandwidth provides fast, accurate connections to public safety for enterprises, software developers, and local carriers.

Enterprise Telephony

Enterprise Telephony

Don’t worry about compliance with new regulations, Bandwidth has you covered with support for fixed and nomadic users while alerting designated personnel to 911 calls within the enterprise. Learn more

Software and products

Software & Products

Enable DIY security, personal safety, and other apps with access to emergency services no matter where they are. Enable emergency calling from wearables and personal safety device. Learn more

UC Service Providers

UC Service Providers

Attract new business with E911 fully supported. Easily integrate modern emergency calling capabilities into your platform, and help your enterprise customers comply with complex regulations like RAY BAUM’s Act and Kari’s Law. Learn more

E911 services frequently asked questions

What exactly is E911?

E911 stands for enhanced 911.

It’s a system used in North America that ensures when you call 911, your precise location (down to your desk, if you’re in an office) is shared with 911 dispatchers. This means public safety can get to you as quickly as possible.

How do Bandwidth's E911 services work?

Any incoming 911 call is routed to a PSAP, or a Public Safety Answer Point. There are thousands of PSAPs across the country. A dispatcher working at a PSAP answers your call and receives your exact location through the E911 software. Then, emergency services are sent your way.

Do I have to have E911 services?

E911 services are required for all interconnected VoIP service providers. The FCC requires this for the safety of VoIP users.

Our E911 guide goes more in-depth on these requirements.

It’s also important to note that these regulations are often changing, so it’s important to stay up to date with things like Kari’s Law or the Ray Baum’s Act.

How do I set up E911 services?

There’s no question that setting up E911 solutions can be difficult – that’s why we’re here. It’s hard to work around the ever-changing laws and regulations, but Bandwidth’s experts make it simple with award-winning tools like Maestro and can answer any questions you have.

Spend less time worrying whether users are protected

Connect your users to emergency services with fast, reliable, accurate E911 services for your enterprise.

Talk to an Expert  Video Overview