DID stands for Direct Inward Dialing and is often used interchangeably with “telephone number”. DID is a service provided by a local exchange carrier (LEC) that allows a phone call to ring to a direct line rather than having to pass through a phone tree or menu in order to be routed to its end location. The term originates from a time when it was more common for offices to avoid individual phone numbers for employees, and instead utilize extensions. Now, businesses can offer individual phone numbers for its employees without requiring different lines into the private branch exchange (PBX).  A DID may also be used for inbound faxes and VoIP communications as well. 

Why Do Businesses Use DID?

Businesses are utilizing DID services as an easier way for their customers or clients to gain access to direct lines rather than being interrupted by an operator, placed on hold or navigating a phone menu upon calling. In turn, yielding a higher user/customer experience level. 

DID numbers can offer a local numbers for your business regardless of whether you’re physically in the local community or not, as DID numbers are not restricted by geographical location. Implementing local DID numbers can increase a business’s probability of calls reaching potential customers as businesses typically prefer to work with other businesses in the area. Local DID numbers provide a personalized touch along with a higher level of comfort to the recipient of the call.

How Much Does DID Cost?

Since DID is the same as a phone number, it will not vary from your carriers phone number pricing. Bandwidth’s phone number price is $0.35 per line per month.

Where Can I Get a DID?

DID services may be purchased through any LECs or competitive local exchange carriers (CLECs). In countries that have a competitive market for local number providers, CLECs may sell DID services to businesses in bulk.

How is Bandwidth Involved with DIDs

Bandwidth supplies DIDs (phone numbers) as a part of our phone number management services. We hold one of the largest inventories of DIDs available, including local and toll-free, both of which can be SMS enabled.

While providing DIDs is not unique in itself, Bandwidth’s APIs for ordering new phone numbers and transferring from other carriers are considered industry leading.

Where We Talk About DIDs

Terms Related to DID

Interested in learning more
about Bandwidth?

Bandwidth is a cloud-ready voice, messaging, and 911 provider. We're the only API platform provider that owns a Tier 1 network, giving users better quality, rates, and control.

Try the Messaging API Talk to an Expert