Glossary

Contact Center as a Service (CCaaS)

CCaaS is a customer experience solution allowing companies easier access to all the separate components that make up a traditional contact center via any channel – Voice, SMS, email, etc. With CCaaS, you are allotted only the technologies you need, reducing your costs and need for extra support. Five9, 8×8, and Genesys are examples of CCaaS companies.

Terms Related to CCaaS

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