Cloud call/contact center

A cloud call center, also known as a cloud contact center, provides quick and easy access to all inbound and outbound communications with customers.

Typically hosted on an internet-connected server, cloud call centers have the ability to make interactions through the web from virtually anywhere.

How Bandwidth is involved with cloud call centers

Bandwidth owns and operates one of the largest All-IP Voice networks in the nation. On top of that network, we have built a full suite of APIs to give our customers the power to communicate. With services like voice, messaging, 911 access, and phone numbers, Bandwidth aims to fulfill all of the ways a business might need to communicate with their customers. Many enterprise companies use Bandwidth’s APIs to fully integrate texting and calling, and phone number automation directly into their cloud call centers. To add to this, we have a best-in-class support team who is available 24/7 to address any needs or questions that may arise.

What are the benefits of cloud call centers?

Since Bandwidth owns and operates its own network, our customers with their own cloud call centers are given an experience that differs from other cloud communication platform providers.

Whether you are a small tech start-up or an enterprise giant, Bandwidth offers a network that is built to scale. As you grow, our services will grow with you, fitting you with quality services for all of your communication needs, big or small.

Another benefit of partnering with Bandwidth as a cloud communication provider is that you get to avoid the middleman. We own the network, we’re built to scale, and this results in cost savings for you.

Related terms

• CCaaS
• Voice over Internet Protocol (VoIP)
• Cloud communication platform