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The Finance Voice security and resilience benchmark report
The voice channel is your highest-stakes infrastructure. Is yours built to scale or just to survive?
In the finance sector, a missed connection is more than just a lost lead; it’s a regulatory and fraud risk. Yet most companies are still losing 80% of outbound reach to unidentified numbers[1] and burning up thousands of agent-hours a month on high-friction, knowledge-based authentication. This report moves beyond the why and gives CX and infrastructure leaders the how. You’ll get the technical framework to address security gaps and quantify their cost.
Benchmark Your Voice Infrastructure
What’s inside for Infrastructure and CX Leaders:
The voice channel risk and trust scorecard
A 10-point technical investigation of your inbound fraud defenses and outbound reputation posture.
The resilience checklist
Move beyond paper BCPs and audit your carrier-layer failover and traffic control agility.
Maturity framework
See exactly what ‘Leading-tier’ infrastructure looks like from silent authentication to automated network-level remediation.
The ROI of gap closure
Research-backed estimates of what KBA friction and carrier-layer failures cost financial institutions
[1] TransUnion, The Call Conundrum
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