Estimated Time of Arrival (ETA) alerts
Estimated Time of Arrival (ETA) Alerts are notifications delivered to a customer typically via SMS to keep them updated on the status of any pending deliveries they’re expecting. Businesses like on-demand applications and e-commerce use ETA Alerts to keep customers up to date on deliveries or drivers who may be en route to their addresses.
How Bandwidth is involved with ETA alerts
Bandwidth’s SMS and MMS APIs may be utilized to send ETA alerts from a business application or as a part of an omnichannel customer experience strategy. A simple SMS may be used to let a customer know a quick status report, or something as extravagant as a picture, video, or map link may be sent using MMS.
What are the benefits of ETA alerts
Bandwidth customers who have implemented ETA alerts as part of their customer experience have seen increased customer satisfaction, fewer calls to a contact center to check in on the status of a delivery, and increased return customers.