Omni-channel refers to a cross-channel where all communication connections are connected to provide a better user experience. In an omni-channel experience, it doesn’t matter where or how a customer interacts, everything will be inter-connected and seamless.

How Bandwidth is Involved with Omni-Channel

Bandwidth can plug into omni-channel solutions using our full suite of Voice and Messaging APIs to expand our customers functionality. A few of these APIs include Toll-Free Voice and SMS.

Terms Related to Omni-Channel

blue dots icon

Interested in learning more
about Bandwidth?

Bandwidth is a cloud-ready voice, messaging, and 911 provider. We're the only API platform provider that owns a Tier 1 network, giving users better quality, rates, and control.

Try the Messaging API Talk to an Expert