Dialed Number Identification Service (DNIS)
Dialed Number Identification Service (DNIS) is a service offered by PSTN carriers that passes the dialed digits to the destination PBX in advance of connecting the call. This tells the receiving PBX which number was called.
DNIS operates much like direct inward dial (DID) or direct inward dialing service, and when used with toll-free lines, it enables the PBX to determine which toll-free number was dialed and to route the call to the proper agent or agent group.
How is Bandwidth Involved with DNIS
Bandwidth provides DNIS as a service that allows business to identify what number a caller used to contact them. In addition, one number can be used to answer all incoming calls regardless of what number the customer has dialed. Bandwidth provides this service to enhance how our customers manage communications with their end users, which in turn creates a better overall experience for both the business and the customer.
What are the Benefits of Bandwidth’s DNIS
Bandwidth owns and operates one of the largest All-IP Voice Networks in the nation. We are able to provide reliable, high-performing communication services to our customers with features that allow them to do more with their business.
Bandwidth’s DNIS service is especially useful for our customers that have call centers with a need to identify where their traffic is coming from. This can improve call center monitoring as well as customer experiences by giving you more knowledge about your end users.
Since Bandwidth opens and operates the network, we are able to cut out the middleman to provide your business with cost-effective services while also allowing ourselves to scale to meet your needs. Whether you are a small start-up or an enterprise giant, Bandwidth is flexible to take on any sized business and give them the power to communicate.