Interactive Voice Response (IVR)

Interactive Voice Response (IVR) is an automated telephony system that interacts with callers, gathers information and routes calls to the appropriate recipient. An IVR system (IVRS) accepts a combination of voice telephone input and touch-tone keypad selections. In turn, it provides the appropriate responses in the form of voice, fax, callback, email and perhaps other media.

Where We Talk About IVR

On our site

• Need voice and IVR? We’ve got that. (Just ask QWASI!)
• Text a question, get an answer. It’s that easy.

In our downloads

• Build a Virtual Call Center in 10 Minutes or Less
• Local Exchange Carriers: How Bandwidth can help you expand your nationwide footprint

Terms Related to IVR

• Voice Callback
• Voice Over Internet Protocol (VoIP)
• Bandwidth Voice & Messaging Dashboard
• All-IP Voice Network

Our lawyers have asked us to remind you that, in the event of any conflict between these defined terms and the defined terms included in any agreement between you and Bandwidth, the agreement controls.

“Bandwidth” refers to Bandwidth Inc. and/or Bandwidth.com CLEC, LLC.