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Interactive Voice Response (IVR)

Interactive Voice Response (IVR) is an automated telephony system that interacts with callers, gathers information and routes calls to the appropriate recipient. An IVR system (IVRS) accepts a combination of voice telephone input and touch-tone keypad selections. In turn, it provides the appropriate responses in the form of voice, fax, callback, email and perhaps other media.

 

 

Where We Talk About IVR

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Terms Related to IVR

 

 

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“Bandwidth” refers to Bandwidth Inc. and/or Bandwidth.com CLEC, LLC.