Effective May 16, 2023, Bandwidth’s UCaaS Integration for Microsoft Teams has expanded coverage regions for Operator Connect into EMEA (Europe, Middle East, and Africa). We now deliver connectivity in 33 countries globally with full PSTN replacement capabilities.
As of May 5, 2023, Bandwidth is supporting Emergency calls on Netherlands National (VOIP) numbers: +3185 and +3188.
You can enable emergency services on your national numbers via the Global Portal.
Bandwidth’s Programmable Voice API now offers Enhanced Text-to-Speech. This gives you the ability to incorporate more natural, humanlike voices in places like your IVR menu or outbound voice notifications to improve the customer experience. Enhanced Text-to-Speech offers a selection of six neural voices and is compatible with any of our supported languages.
Learn more about using the <SpeakSentence> BXML verb for converting text-to-speech.
Our Messaging Monitoring pages have been updated to include new configurations, filters, and functionality. Some of these key changes include:
Effective May 2, 2023, our international toll free services are now available in the following countries: Indonesia, Malaysia, Taiwan, and Vietnam.
Toll free numbers can be purchased directly through the global portal or by reaching out to your account manager.
As of March 1, 2023, Bandwidth supports Emergency Services (ES) for 09 number range French National numbers.
You can access a template for provisioning ES Access to French numbers via our guide to Emergency Services Access.
As of March 27, 2023, Bandwidth’s Enhanced Voice Transit (EVT) is available in Austria, Belgium, Denmark, Finland, France, Germany, Ireland, Italy, Netherlands, Norway, Portugal, Spain, Sweden, and the UK.
Effective March 16, 2023, we are adding the EC API route type to the list of Emergency Services call route types that can be consolidated onto a single IP.
If you would like to enable this feature, reach out to your Account Manager.
Beginning March 15, 2023, customers who have notifications enabled will now be able to receive the 933 readback via email.
Bandwidth has enhanced the global number selection process, allowing for custom digit searches. This provides the capability to search for a specific string of up to 10 digits within a given global telephone number.
For more information, view our API docs.
As of March 1, 2023, Elective ECC Screening will now allow customers using DLR TEAMS or PIDF-LO routing to elect to send 911 calls with a provisioned address to the Emergency Call Center (ECC) as a precaution.
If you would like to enable Elective ECC Screening, reach out to your Account Manager.
Effective March 7, 2023, Bandwidth will begin selecting “Secondary DCA Sharing Status” for all carriers including AT&T, Verizon, T-Mobile, US Cellular, Interop, and Clearsky in The Campaign Registry (TCR).
This will allow customers registering through TCR to receive the CAMPAIGN_DCA_COMPLETE webhook which indicates that the campaign has gone through vetting and been accepted by all submitted DCAs.
We are excited to announce the availability of our Public Switched Telephone Network (PSTN) replacement service in Turkey for multinational enterprises and global service providers.
Reach out to your account manager to begin purchasing Turkish local numbers and toll-free numbers for inbound, outbound, and emergency services.
