Adding tone detection to Answering Machine Detection

June 27, 2022

Effective July 1, 2022, a tone detection enhancement to our Answering Machine Detection (AMD) feature will be available. This will enable the application to detect answering machine tones, thus allowing the application to better time when to leave a message. 

This will be enabled for all accounts on October 1, 2022. Customers can contact their account manager or customer service manager if they would like it to be enabled before October 1. There is no additional charge for tone detection.

The tone detection addition will indicate a tone by returning a new machineDetectionResult value of “tone-detected” in machineDetectionComplete webhook. This value will only be returned if Answering Machine Detection is invoked with delayResult set to true.

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