Release Notes

Stay updated as we add new functionality to Bandwidth.

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Voice Insights: Call Summaries and Connections

Effective May 8, 2023, Bandwidth has two new Voice Insights pages: Call Summaries and Connections. These pages will provide you with expanded visibility into voice usage and health. To learn more about these pages, check out our support article.

Please note: Users with the Account Admin or Reporting roles are enabled to access these pages. If you would like access, please contact your Admin to enable the Voice Insights role associated with your account.

Voice
Bandwidth Dashboard

Toll free capabilities in additional countries

Effective May 2, 2023, our international toll free services are now available in the following countries: Indonesia, Malaysia, Taiwan, and Vietnam. 

Toll free numbers can be purchased directly through the global portal or by reaching out to your account manager. 

New languages for Programmable Voice API

Bandwidth’s Programmable Voice API now supports the ability to auto-detect and transcribe speech in two additional languages: Spanish (Latin American) and French (Canadian). 

Learn more about transcribing a call here.

Voice
Bandwidth Dashboard

Emergency Services for French National numbers

As of March 1, 2023, Bandwidth supports Emergency Services (ES) for 09 number range French National numbers.

You can access a template for provisioning ES Access to French numbers via our guide to Emergency Services Access.

911 Access
Global Portal

Enhancements to Advanced Call Routing

Effective March 27, 2023, Bandwidth has enhanced our custom Advanced Call Routing (ACR) with greater flexibility and control over origination (inbound) traffic. You can now assign priorities or different weighting values to potential endpoints to help with failover and load balancing use cases. For more information, check out our support article. 

Voice
Bandwidth Dashboard

Introducing Enhanced Voice Transit for Outbound Calling

As of March 27, 2023, Bandwidth’s Enhanced Voice Transit (EVT) is available in Austria, Belgium, Denmark, Finland, France, Germany, Ireland, Italy, Netherlands, Norway, Portugal, Spain, Sweden, and the UK.

Voice
Global Portal

Now offering a BAA for HIPAA-eligible channels

Bandwidth now offers a Business Associate Addendum (BAA) for messaging and voice channels to extend HIPAA obligations to Bandwidth as a service provider, enforcing the HIPAA Security Rule to safeguard Protected Health Information (PHI) that may be exchanged by Covered Entities over our platform.

Please visit our HIPAA-eligible products and services page for an up-to-date list of currently eligible products and services, as we continuously expand the list of products covered by our BAA.

Messaging
Voice
API
Bandwidth Dashboard

New route type for IP Traffic Consolidation

Effective March 16, 2023, we are adding the EC API route type to the list of Emergency Services call route types that can be consolidated onto a single IP.

If you would like to enable this feature, reach out to your Account Manager.

911 Access

933 Readbacks via email

Beginning March 15, 2023, customers who have notifications enabled will now be able to receive the 933 readback via email.

911 Access
Bandwidth Dashboard
EVS Dashboard

Custom Digit Search now available with Global Number Selection

Bandwidth has enhanced the global number selection process, allowing for custom digit searches. This provides the capability to search for a specific string of up to 10 digits within a given global telephone number. 

For more information, view our API docs.

Phone Numbers
Global Portal

Introducing Elective ECC Screening

As of March 1, 2023, Elective ECC Screening will now allow customers using DLR TEAMS or PIDF-LO routing to elect to send 911 calls with a provisioned address to the Emergency Call Center (ECC) as a precaution.

If you would like to enable Elective ECC Screening, reach out to your Account Manager.

911 Access

Campaign DCA Complete webhook now available for 10DLC Messaging campaigns

Effective March 7, 2023, Bandwidth will begin selecting “Secondary DCA Sharing Status” for all carriers including AT&T, Verizon, T-Mobile, US Cellular, Interop, and Clearsky in The Campaign Registry (TCR). 

This will allow customers registering through TCR to receive the CAMPAIGN_DCA_COMPLETE webhook which indicates that the campaign has gone through vetting and been accepted by all submitted DCAs.

Messaging
The TCR (The Campaign Registry) Portal

Enhancements to the 933 tool

On February 16, 2023, we are introducing enhancements to the 933 tool that will fix existing DLR features, expand read-back messages to include issue identification for failure messages, and improve upon audio aesthetics. For more information, check out our support article.

911 Access
Direct Dial Testing Service

Introducing Media Streaming

We now offer unidirectional Media Streaming for Programmable Voice API in the US and Canada. 

You can now fork real-time call audio and deliver it to your choice of advanced third-party or proprietary tools over WebSocket. This enables you to extend your voice application in support of use cases like voice biometrics, real-time transcription, sentiment analysis, and voice-activated IVR.

For more information on Media Streaming, view our StartStream and StopStream API docs.

Voice
Bandwidth Dashboard

Now a global carrier in Turkey

We are excited to announce the availability of our Public Switched Telephone Network (PSTN) replacement service in Turkey for multinational enterprises and global service providers.

Reach out to your account manager to begin purchasing Turkish local numbers and toll-free numbers for inbound, outbound, and emergency services.

Global Coverage
Phone Numbers
Global Portal

Introducing self-service Voice Insights

We are now able to offer self-service Voice Insights. This new self-service tool offers up to 30 days of call data including: SIP errors, estimated cost, attestation level, call state, and call volumes on specific numbers.

For more information on Voice Insights, check out our support article.

Voice
Bandwidth Dashboard

Removal of HTTP reason phrase

Beginning March 1, 2023, the Bandwidth Dashboard API will no longer guarantee that the HTTP reason phrase will be sent on responses to API requests. This is in accordance with the HTTP standard (RFC 9110, Section 15.1).

This change means that a response that used to look like this:

GET https://dashboard.bandwidth.com/api/tns?npa=919

HTTP/1.1 200 OK

 

Will now return this:

GET https://dashboard.bandwidth.com/api/tns?npa=919

HTTP/1.1 200 

 

Please verify that your apps do not use the reason phrase when processing responses from our API in advance of March 1.

API
Bandwidth Dashboard

Introducing Global Number Hosting

Beginning January 11, 2023, we are offering Global Number Hosting for geographic, national and toll-free numbers in France. This service will allow you to provision numbers on the Bandwidth network that you have obtained from ARCEP, the French regulator. When hosting your own numbers, you will be able to leverage our interconnected network and robust number management experience while maintaining ownership of the number in accordance with local regulations. 

For more information, check out our FAQ. To contract for Global Number Hosting, reach out to your account manager.

Phone Numbers
Global Portal

New file type restrictions

In order to improve security and reliability, we are limiting the types of file uploads we support for both port-in documents and import TN documents. We are also adding validation to ensure that the content-type header, the file type extension, and the MIME-type are consistent with each other.

Effective March 2, 2023, Bandwidth will allow only the following types of files to be uploaded:

  • CSV (“text/csv”)
  • DOC (“application/msword”)
  • DOCX (“application/vnd.openxmlformats-officedocument.wordprocessingml.document”)
  • JPG/JPEG (“image/jpeg”)
  • PDF (“application/pdf”)
  • PNG (“image/png”)
  • TXT (“text/plain”)
  • TIFF (“image/tiff”)
  • XLS (“application/vnd.ms-excel”)
  • XLSX (“application/vnd.openxmlformats-officedocument.spreadsheetml.sheet”)

If you have any questions regarding this upcoming change, reach out to your Bandwidth Support Team!

Bandwidth Dashboard

HTTP header case changes

On January 6, 2023, we will perform a messaging release that may cause changes to the letter case of HTTP headers within HTTP responses and callbacks. For instance, the “Content-Type” header may be changed to “content-type.”

Please validate that your applications are parsing these headers in a case-insensitive fashion in accordance with RFC 9110.

Messaging
API
Bandwidth Dashboard