Release Notes

Stay updated as we add new functionality to Bandwidth.

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Adding toll-free services to additional countries

Effective June 27, 2023, our international toll-free services are now available in Egypt, Jordan, Qatar, and Saudi Arabia. Toll-free numbers can be purchased directly through the global portal or by reaching out to your account manager.

Please note: The business end-user needs to follow the Special Ordering Process located in the Help Center. 

Voice
Global Portal

Monitoring pages now available for global customers

All customers with Global Voice Insights enabled can now access the Calls, Country, Zone, Capacity Group, and Usage Monitoring pages. These Insights allow you to monitor capacity usage by geography and date for a clear view of how to optimize your channel usage, as well as offering an end-to-end view of on-call performance and important metrics such as round trip time, packet loss, and jitter.  To learn more about the Monitoring pages, visit our support page. 
Voice
Global Portal

Fax format changes for IP interconnections in Belgium

Effective June 23, 2023, we are upgrading the IP interconnections in Belgium to further improve reliability, quality and redundancy. As part of this upgrade, Bandwidth is withdrawing support for legacy T.38 Fax.

If you use fax over IP services in Belgium, please ensure that your end devices have been configured to use G.711a for all fax transmissions. 

Global Portal

New countries available for EVT outbound calling

Effective June 12, 2023, eleven new countries are available for Enhanced Voice Transit (EVT) which offers national and international outbound calling with a third party number. These countries are: Bulgaria, Croatia, Cyprus, Czech Republic, Greece, Hong Kong, Hungary, New Zealand, Singapore, Slovakia and Slovenia. EVT is now offered in 34 countries.

If you already are contracted for EVT, these countries are available in the Global Portal today. To set up EVT, contact your Account Manager.

Voice
Global Portal

New Post Dial Delay metric in Call Logs

Effective May 31, 2023, a metric of Post Dial Delay, the time or delay that occurs from the time a number has been dialed until the caller or called party hears ringing, is available in our recently launched Voice Insights Call Logs. This new metric can help you investigate possible latency issues with calls and serve as an indicator of potential call quality issues.

For more information on Call Logs, check out our support article.

Voice
Bandwidth App

Campaign ID in Message Logs

Effective May 31, 2023, Campaign ID is available in Message Logs. You can view the campaign associated with a given message and filter by Campaign ID, as well as change the timezone that data is displayed in and configure the fields available in the Message Logs table. 

For more information on Messaging Logs, check out our support article. 

Messaging
Bandwidth App

Expanded coverage for Microsoft Operator Connect

Effective May 16, 2023, Bandwidth’s UCaaS Integration for Microsoft Teams has expanded coverage regions for Operator Connect into EMEA (Europe, Middle East, and Africa). We now deliver connectivity in 33 countries globally with full PSTN replacement capabilities.

Voice
Bandwidth App

Emergency Services for Netherlands National numbers

As of May 5, 2023, Bandwidth is supporting Emergency calls on Netherlands National (VOIP) numbers: +3185 and +3188.

You can enable emergency services on your national numbers via the Global Portal.

911 Access
Global Portal

Enhanced Text-to-Speech with Neural Voices

Bandwidth’s Programmable Voice API now offers Enhanced Text-to-Speech. This gives you the ability to incorporate more natural, humanlike voices in places like your IVR menu or outbound voice notifications to improve the customer experience. Enhanced Text-to-Speech offers a selection of six neural voices and is compatible with any of our supported languages.

Learn more about using the <SpeakSentence> BXML verb for converting text-to-speech.

Voice
API
Bandwidth App

Update to Messaging Monitoring pages

Our Messaging Monitoring pages have been updated to include new configurations, filters, and functionality. Some of these key changes include:

  • New Campaign ID, Location ID, and To and From Phone number filters (Usage and Delivery pages)
  • Search from Today to 13 months ago (Usage and Delivery pages)
  • Explore Delivery % by Carrier, Message Type, and Message Product 
  • Monitor peak capacity for MMS and SMS traffic on the updated Capacity (formerly MPS) page
Messaging
Bandwidth App

Voice Insights: Call Summaries and Connections

Effective May 8, 2023, Bandwidth has two new Voice Insights pages: Call Summaries and Connections. These pages will provide you with expanded visibility into voice usage and health. To learn more about these pages, check out our support article.

Please note: Users with the Account Admin or Reporting roles are enabled to access these pages. If you would like access, please contact your Admin to enable the Voice Insights role associated with your account.

Voice
Bandwidth App

Toll free capabilities in additional countries

Effective May 2, 2023, our international toll free services are now available in the following countries: Indonesia, Malaysia, Taiwan, and Vietnam. 

Toll free numbers can be purchased directly through the global portal or by reaching out to your account manager. 

New languages for Programmable Voice API

Bandwidth’s Programmable Voice API now supports the ability to auto-detect and transcribe speech in two additional languages: Spanish (Latin American) and French (Canadian).  Learn more about transcribing a call here.
Voice
Bandwidth App

Emergency Services for French National numbers

As of March 1, 2023, Bandwidth supports Emergency Services (ES) for 09 number range French National numbers.

You can access a template for provisioning ES Access to French numbers via our guide to Emergency Services Access.

911 Access
Global Portal

Enhancements to Advanced Call Routing

Effective March 27, 2023, Bandwidth has enhanced our custom Advanced Call Routing (ACR) with greater flexibility and control over origination (inbound) traffic. You can now assign priorities or different weighting values to potential endpoints to help with failover and load balancing use cases. For more information, check out our support article. 

Voice
Bandwidth App

Introducing Enhanced Voice Transit for Outbound Calling

As of March 27, 2023, Bandwidth’s Enhanced Voice Transit (EVT) is available in Austria, Belgium, Denmark, Finland, France, Germany, Ireland, Italy, Netherlands, Norway, Portugal, Spain, Sweden, and the UK.

Voice
Global Portal

Now offering a BAA for HIPAA-eligible channels

Bandwidth now offers a Business Associate Addendum (BAA) for messaging and voice channels to extend HIPAA obligations to Bandwidth as a service provider, enforcing the HIPAA Security Rule to safeguard Protected Health Information (PHI) that may be exchanged by Covered Entities over our platform.

Please visit our HIPAA-eligible products and services page for an up-to-date list of currently eligible products and services, as we continuously expand the list of products covered by our BAA.

Messaging
Voice
API
Bandwidth App

New route type for IP Traffic Consolidation

Effective March 16, 2023, we are adding the EC API route type to the list of Emergency Services call route types that can be consolidated onto a single IP.

If you would like to enable this feature, reach out to your Account Manager.

911 Access

933 Readbacks via email

Beginning March 15, 2023, customers who have notifications enabled will now be able to receive the 933 readback via email.

911 Access
Bandwidth App
EVS Dashboard

Custom Digit Search now available with Global Number Selection

Bandwidth has enhanced the global number selection process, allowing for custom digit searches. This provides the capability to search for a specific string of up to 10 digits within a given global telephone number. 

For more information, view our API docs.

Phone Numbers
Global Portal