Effective May 16, 2023, Bandwidth’s UCaaS Integration for Microsoft Teams has expanded coverage regions for Operator Connect into EMEA (Europe, Middle East, and Africa). We now deliver connectivity in 33 countries globally with full PSTN replacement capabilities.
As of May 5, 2023, Bandwidth is supporting Emergency calls on Netherlands National (VOIP) numbers: +3185 and +3188.
You can enable emergency services on your national numbers via the Global Portal.
Bandwidth’s Programmable Voice API now offers Enhanced Text-to-Speech. This gives you the ability to incorporate more natural, humanlike voices in places like your IVR menu or outbound voice notifications to improve the customer experience. Enhanced Text-to-Speech offers a selection of six neural voices and is compatible with any of our supported languages.
Learn more about using the <SpeakSentence> BXML verb for converting text-to-speech.
Our Messaging Monitoring pages have been updated to include new configurations, filters, and functionality. Some of these key changes include:
Effective May 8, 2023, Bandwidth has two new Voice Insights pages: Call Summaries and Connections. These pages will provide you with expanded visibility into voice usage and health. To learn more about these pages, check out our support article.
Please note: Users with the Account Admin or Reporting roles are enabled to access these pages. If you would like access, please contact your Admin to enable the Voice Insights role associated with your account.
Effective May 2, 2023, our international toll free services are now available in the following countries: Indonesia, Malaysia, Taiwan, and Vietnam.
Toll free numbers can be purchased directly through the global portal or by reaching out to your account manager.
As of March 1, 2023, Bandwidth supports Emergency Services (ES) for 09 number range French National numbers.
You can access a template for provisioning ES Access to French numbers via our guide to Emergency Services Access.
Effective March 27, 2023, Bandwidth has enhanced our custom Advanced Call Routing (ACR) with greater flexibility and control over origination (inbound) traffic. You can now assign priorities or different weighting values to potential endpoints to help with failover and load balancing use cases. For more information, check out our support article.
As of March 27, 2023, Bandwidth’s Enhanced Voice Transit (EVT) is available in Austria, Belgium, Denmark, Finland, France, Germany, Ireland, Italy, Netherlands, Norway, Portugal, Spain, Sweden, and the UK.
Bandwidth now offers a Business Associate Addendum (BAA) for messaging and voice channels to extend HIPAA obligations to Bandwidth as a service provider, enforcing the HIPAA Security Rule to safeguard Protected Health Information (PHI) that may be exchanged by Covered Entities over our platform.
Please visit our HIPAA-eligible products and services page for an up-to-date list of currently eligible products and services, as we continuously expand the list of products covered by our BAA.
Effective March 16, 2023, we are adding the EC API route type to the list of Emergency Services call route types that can be consolidated onto a single IP.
If you would like to enable this feature, reach out to your Account Manager.
Beginning March 15, 2023, customers who have notifications enabled will now be able to receive the 933 readback via email.
Bandwidth has enhanced the global number selection process, allowing for custom digit searches. This provides the capability to search for a specific string of up to 10 digits within a given global telephone number.
For more information, view our API docs.
As of March 1, 2023, Elective ECC Screening will now allow customers using DLR TEAMS or PIDF-LO routing to elect to send 911 calls with a provisioned address to the Emergency Call Center (ECC) as a precaution.
If you would like to enable Elective ECC Screening, reach out to your Account Manager.
Effective March 7, 2023, Bandwidth will begin selecting “Secondary DCA Sharing Status” for all carriers including AT&T, Verizon, T-Mobile, US Cellular, Interop, and Clearsky in The Campaign Registry (TCR).
This will allow customers registering through TCR to receive the CAMPAIGN_DCA_COMPLETE webhook which indicates that the campaign has gone through vetting and been accepted by all submitted DCAs.
On February 16, 2023, we are introducing enhancements to the 933 tool that will fix existing DLR features, expand read-back messages to include issue identification for failure messages, and improve upon audio aesthetics. For more information, check out our support article.
We are excited to announce the availability of our Public Switched Telephone Network (PSTN) replacement service in Turkey for multinational enterprises and global service providers.
Reach out to your account manager to begin purchasing Turkish local numbers and toll-free numbers for inbound, outbound, and emergency services.
We are now able to offer self-service Voice Insights. This new self-service tool offers up to 30 days of call data including: SIP errors, estimated cost, attestation level, call state, and call volumes on specific numbers.
For more information on Voice Insights, check out our support article.
