Release Notes

We have built a new Account Selection page in the Bandwidth App portal for customers who have access to more than one account.

On this page, you can see a list of all of your accounts along with additional information, including links to and the amount of locations, sub-accounts, and telephone numbers. You will also have the ability to navigate directly to these most-used pages. 

The search function retains the same functionality of being able to search by Account name or ID.

You can now download a messaging billing detail records report, which includes message charges and surcharges, in Messaging Insights. 

We have added new location, subaccount, and campaign ID filters, and enhanced the report so that large data sets will automatically break down into multiple files (or you can select to download separate files for subaccount or location). For more information, check out our support article.

Bandwidth is pleased to announce a new Messaging Health Monitoring page in Messaging Insights. This page allows for enhanced visibility to health metrics for traffic in US messaging channels. 

You can see the status of three key metrics: 10DLC registration, carrier rejections, and internal rejections at a glance, or view a breakdown of these metrics to determine where to make changes to improve the overall health of your messaging traffic, including the ability to view the exact numbers associated with any unregistered or blocked traffic.For more information on messaging health metrics, check out our support article.

Bandwidth is pleased to announce enhancements to our off-net port-ins including support for up to 600 telephone numbers (TNs) in an automated port and the removal of restrictions on supplements. For more details, check out our support article.

Effective March 14, 2024, Bandwidth supports the automatic disablement of messages on telephone numbers (TNs) that have been moved to another provider.

Effective January 29, 2024, Bandwidth is able to support number portability to Bandwidth on mobile number ranges in Australia that you or your customers intend to use for person-to-person (P2P) communications. To port in a number to Bandwidth, follow our standard number porting process.

Effective November 29, 2023, existing global customers now have access to a Unified Emergency Services Provisioning API. This allows for the provisioning and updating of endpoints and addresses via a single API across 35 countries on the Global Portal.

Effective November 9, 2023, the Messaging Insights menu features a new region drop-down that allows you to see your data filtered by either “US” or “EU” as the data origin. This change allows us to continue providing direct access to your data while also maintaining compliance with regional and international data privacy and security laws and regulations. 

By default, the drop-down displays US, which populates Messaging Insights with message data originating in the US and Canada. When you select EU, you will see all other data including data from other supported countries and alphanumeric messages.

For more information on Messaging Insights, check out our support article.

Effective October 23, 2023, domestic outbound calling in South Africa has been added to Bandwidth’s global reach. Bandwidth’s South Africa service portfolio now includes number portability, local numbers, national numbers, domestic toll-free services, and domestic outbound calling (excluding access to emergency services).

For more details on enabling outbound call routing for your numbers, check out our integration guide.

Effective August 21, 2023, a new attestation metric will be available for France calls on our Voice Insights Metrics page. Attestation is used to determine a caller’s validity for using a specific number and can be used as a confidence indicator from the originating service provider to signal whether the party originating the call has the right to use the number. 

For more information, check out our support article.

Effective August 14, 2023, the E164 Pattern filter available on the Global Insights Metrics page has been updated; the name of the filter is now Numbers. Customers are able to search for any To and From number within their CDRs. 

To learn more, check out our support article.

As of August 24, 2023, Zone Capacity alerts are now visible to all customers on the Alert page in Insights. When a new Zone is created, a Zone Capacity alert will automatically be added to the account. A threshold of 90% is automatically set for the alert, though customers can edit the Alert in the Alert dashboard to adjust the threshold as needed.

For more information on Alerts, check out our support article. 

On July 25, 2023, Bandwidth released a new Short Code Management feature in the Bandwidth App. 

Customers who choose to have Bandwidth manage their short code lease will be able to self-manage:

• The opportunity to select from various lease lengths (3, 6, or 12 months)
• Automatic lease renewal
• Subscribing to automatic notifications via email

We’re excited to share that we have made the Germany Emergency Services (ES) activation process faster! The emergency address activation time for single numbers has improved from five days to near-real time, and the emergency address activation time for number ranges and extensions is down to one business day!

You do not need to do anything to access this update; just continue to submit your ES requests via CSV file on the Global Portal as usual.

Our Real-Time Transcription feature is now available for converting speech-to-text during a live phone call using Bandwidth’s Voice API. Your application can request and receive the transcription to power use cases such as real-time captioning, capturing meeting notes, or triggering keyword-based logic. For more information on Real-Time Transcription, check out our Start Transcription and Stop Transcription developer documentation.

Effective June 27, 2023, our international toll-free services are now available in Egypt, Jordan, Qatar, and Saudi Arabia. Toll-free numbers can be purchased directly through the global portal or by reaching out to your account manager.

Please note: The business end-user needs to follow the Special Ordering Process located in the Help Center. 

All customers with Global Voice Insights enabled can now access the Calls, Country, Zone, Capacity Group, and Usage Monitoring pages. These Insights allow you to monitor capacity usage by geography and date for a clear view of how to optimize your channel usage, as well as offering an end-to-end view of on-call performance and important metrics such as round trip time, packet loss, and jitter.  To learn more about the Monitoring pages, visit our support page. 

Effective June 23, 2023, we are upgrading the IP interconnections in Belgium to further improve reliability, quality and redundancy. As part of this upgrade, Bandwidth is withdrawing support for legacy T.38 Fax.

If you use fax over IP services in Belgium, please ensure that your end devices have been configured to use G.711a for all fax transmissions. 

Effective June 12, 2023, eleven new countries are available for Enhanced Voice Transit (EVT) which offers national and international outbound calling with a third party number. These countries are: Bulgaria, Croatia, Cyprus, Czech Republic, Greece, Hong Kong, Hungary, New Zealand, Singapore, Slovakia and Slovenia. EVT is now offered in 34 countries.

If you already are contracted for EVT, these countries are available in the Global Portal today. To set up EVT, contact your Account Manager.

Effective May 31, 2023, a metric of Post Dial Delay, the time or delay that occurs from the time a number has been dialed until the caller or called party hears ringing, is available in our recently launched Voice Insights Call Logs. This new metric can help you investigate possible latency issues with calls and serve as an indicator of potential call quality issues. For more information on Call Logs, check out our support article.