As of August 24, 2023, Zone Capacity alerts are now visible to all customers on the Alert page in Insights. When a new Zone is created, a Zone Capacity alert will automatically be added to the account. A threshold of 90% is automatically set for the alert, though customers can edit the Alert in the Alert dashboard to adjust the threshold as needed.
For more information on Alerts, check out our support article.
On July 25, 2023, Bandwidth released a new Short Code Management feature in the Bandwidth App.
Customers who choose to have Bandwidth manage their short code lease will be able to self-manage:
We’re excited to share that we have made the Germany Emergency Services (ES) activation process faster! The emergency address activation time for single numbers has improved from five days to near-real time, and the emergency address activation time for number ranges and extensions is down to one business day!
You do not need to do anything to access this update; just continue to submit your ES requests via CSV file on the Global Portal as usual.
Effective June 27, 2023, our international toll-free services are now available in Egypt, Jordan, Qatar, and Saudi Arabia. Toll-free numbers can be purchased directly through the global portal or by reaching out to your account manager.
Please note: The business end-user needs to follow the Special Ordering Process located in the Help Center.
Effective June 23, 2023, we are upgrading the IP interconnections in Belgium to further improve reliability, quality and redundancy. As part of this upgrade, Bandwidth is withdrawing support for legacy T.38 Fax.
If you use fax over IP services in Belgium, please ensure that your end devices have been configured to use G.711a for all fax transmissions.
Effective June 12, 2023, eleven new countries are available for Enhanced Voice Transit (EVT) which offers national and international outbound calling with a third party number. These countries are: Bulgaria, Croatia, Cyprus, Czech Republic, Greece, Hong Kong, Hungary, New Zealand, Singapore, Slovakia and Slovenia. EVT is now offered in 34 countries.
If you already are contracted for EVT, these countries are available in the Global Portal today. To set up EVT, contact your Account Manager.
Effective May 31, 2023, a metric of Post Dial Delay, the time or delay that occurs from the time a number has been dialed until the caller or called party hears ringing, is available in our recently launched Voice Insights Call Logs. This new metric can help you investigate possible latency issues with calls and serve as an indicator of potential call quality issues.
For more information on Call Logs, check out our support article.
Effective May 31, 2023, Campaign ID is available in Message Logs. You can view the campaign associated with a given message and filter by Campaign ID, as well as change the timezone that data is displayed in and configure the fields available in the Message Logs table.
For more information on Messaging Logs, check out our support article.
Effective May 16, 2023, Bandwidth’s UCaaS Integration for Microsoft Teams has expanded coverage regions for Operator Connect into EMEA (Europe, Middle East, and Africa). We now deliver connectivity in 33 countries globally with full PSTN replacement capabilities.
As of May 5, 2023, Bandwidth is supporting Emergency calls on Netherlands National (VOIP) numbers: +3185 and +3188.
You can enable emergency services on your national numbers via the Global Portal.
Bandwidth’s Programmable Voice API now offers Enhanced Text-to-Speech. This gives you the ability to incorporate more natural, humanlike voices in places like your IVR menu or outbound voice notifications to improve the customer experience. Enhanced Text-to-Speech offers a selection of six neural voices and is compatible with any of our supported languages.
Learn more about using the <SpeakSentence> BXML verb for converting text-to-speech.
Our Messaging Monitoring pages have been updated to include new configurations, filters, and functionality. Some of these key changes include:
Effective May 8, 2023, Bandwidth has two new Voice Insights pages: Call Summaries and Connections. These pages will provide you with expanded visibility into voice usage and health. To learn more about these pages, check out our support article.
Please note: Users with the Account Admin or Reporting roles are enabled to access these pages. If you would like access, please contact your Admin to enable the Voice Insights role associated with your account.
Effective May 2, 2023, our international toll free services are now available in the following countries: Indonesia, Malaysia, Taiwan, and Vietnam.
Toll free numbers can be purchased directly through the global portal or by reaching out to your account manager.
As of March 1, 2023, Bandwidth supports Emergency Services (ES) for 09 number range French National numbers.
You can access a template for provisioning ES Access to French numbers via our guide to Emergency Services Access.
Effective March 27, 2023, Bandwidth has enhanced our custom Advanced Call Routing (ACR) with greater flexibility and control over origination (inbound) traffic. You can now assign priorities or different weighting values to potential endpoints to help with failover and load balancing use cases. For more information, check out our support article.
As of March 27, 2023, Bandwidth’s Enhanced Voice Transit (EVT) is available in Austria, Belgium, Denmark, Finland, France, Germany, Ireland, Italy, Netherlands, Norway, Portugal, Spain, Sweden, and the UK.
