If you use Hosted Messaging, you may occasionally encounter errors when importing telephone numbers (TNs). This article explains what these errors mean and how to resolve them.
Error | Meaning | Resolution |
Sip Peer doesn't have the SMS feature. | The Location where you’ve attempted to host the number is not enabled for SMS. | |
Messaging route of external toll-free TNs is not configured. | The account’s external messaging settings are improperly configured. | Open a ticket with the Bandwidth Support Team. |
Messaging route of Bandwidth on-net TNs is not configured. | The account’s on-net messaging settings are improperly configured. | Open a ticket with the Bandwidth Support Team. |
Service owner (either voice or messaging) cannot import messaging. | The TN is already provisioned to account for voice or messaging. | Verify that the TN is provisioned to the correct Location. Where applicable, enable the number for messaging. |
Numbers are in blacklisted losing account. | The voice owner doesn’t allow the messaging services to be split. | The end user should work with their voice provider to obtain additional information. Alternatively, this can be resolved by fully porting the number to Bandwidth. |