You may occasionally encounter errors when importing phone numbers (TNs) for Hosted Messaging. This article explains what they mean and how to resolve them.
Error | Meaning | Resolution |
Sip Peer doesn't have the SMS feature. | The Location where you’ve attempted to host the TN isn't enabled for SMS. | |
Messaging route of external toll-free TNs is not configured. | The account’s external messaging settings are improperly configured. | Open a ticket with the Bandwidth Support Team. |
Messaging route of Bandwidth on-net TNs is not configured. | The account’s on-net messaging settings are improperly configured. | Open a ticket with the Bandwidth Support Team. |
The service owner (either voice or messaging) can't import messaging. | The TN is already provisioned to the account for voice or messaging. | Ensure the TN is provisioned to the correct Location. Where applicable, enable SMS settings on the TN. |
The TNs are in a blacklisted losing account. | The voice owner doesn’t allow the messaging services to be split. | Request the end user to work with their voice provider to obtain additional information. Alternatively, you can fully port the number to Bandwidth. |