Messaging Capacity is a Bandwidth Insights feature that allows you to monitor peak capacity for your SMS, MMS, and RCS messages.
Peak capacity is calculated by measuring the peak message segments per second count in a given minute. Exceeding the rate limit on your account doesn't necessarily mean messages will be blocked, but you may queue them if this takes place.
Viewing capacity
Log in to the Bandwidth App.
In the side navigation bar, select Insights and click Messaging.
Note: If you don't have access to the Messaging tab, please contact your Account Admin to enable the Messaging Insights role associated with your user on your account.
Select Capacity.
Adjust your filters as needed, and click Apply Filter.
Filters
Filters let you choose the data you want to see and how you want it to be displayed:
Region: Display capacity associated with messages originating a specific region.
US: North America: All messages originating in the US or Canada (i.e., the "From" number is US or Canadian on Outbound messages, or the "To" number is US or Canadian on Inbound messages). This filter is selected by default.
EU: Europe: All messages originating in Europe, Australia, or Alphanumeric messages (i.e., the "From" number is European, Australian, or Alphanumeric on Outbound Messages, or the "To" number is European or Australian on Inbound messages). This filter is available if you have messaging services in those regions or leverage our Alphanumeric messaging.
Message Type: Display capacity associated with a specific message type.
Time Range: Display capacity associated with a specific time range (up to the last 7 days).
Advanced filters
Advanced filters let you further refine your data:
Product(s): Display capacity associated with specific messaging product(s). You can select multiple products at once.
Carrier(s): Display capacity associated with specific carrier(s). You can select multiple carriers at once.
Timezone: Display capacity associated with specific a timezone. This will match your browser settings by default, but you can adjust it as needed.
Monitoring capacity
Once you click Apply Filter, you'll see the graph displaying your capacity data based on the selected criteria. You can adjust filters at any time to change how this data is displayed.
Note: The capacity data is updated hourly.
To zoom in on any part of the graph, highlight it by clicking and dragging your cursor across that part. To return to the default zoom level, click Reset zoom.
To view the graph in full screen or download it, click the three lines in the top-right corner and select your preferred option from the drop-down menu.