Line Information Database (LIDB) contains phone numbers and their associated outbound calling names, which allows you to display a caller ID when you dial out. You can enable the LIDB feature on one or multiple US phone numbers at once in the Bandwidth App or via the API.
Note: To determine which of your phone numbers have LIDB enabled, see the LIDB Privacy/Name column in your Full Phone Number Details report.
How do I add LIDB to a single phone number?
Log in to the Bandwidth App.
In the Search your account section at the top of the homepage, select Phone numbers.
Enter the phone number and click Search.
In the Search Results section, click the phone number link.
Once you're on the Phone Number Details page, scroll down to the Outbound Calling Name (LIDB) Information section and complete the following fields:
Service type: Select whether the number is typically used as residential or business.
Display name: Indicate whether you'd like to allow the caller information to be displayed to called parties, or blocked by default.
Name: Enter the name you'd like to be displayed to called parties. Please note the following requirements:
It can't exceed 15 characters, including spaces.
It can't begin with a space, be a phone number, or contain words such as Unavailable or Blocked.
Only the following special characters are allowed:
. (period)
, (comma)
& (ampersand)
- (dash)
_ (underscore)
' (apostrophe / single quote)
Click Save.
How do I add LIDB to multiple phone numbers in bulk?
Note: You can add LIDB to up to 5,000 US phone numbers at once.
Log in to the Bandwidth App.
In the side navigation bar, select Numbers and click My Numbers.
Select Line Features and click the download a template .csv file link. This will download the CSV file into your web browser.
Note: If you don’t see the file, please make sure your browser is set to allow pop-ups from the Bandwidth App and try again. If you still can’t locate it, check the Downloads section in your browser or the Downloads folder on your computer.
Once you open the template, you'll see sample data that shows how the file needs to be filled out for various features. Please erase all information in rows 3-6 prior to entering your own.
In the TN column, enter the phone numbers that you want to add to LIDB. Please use the 10-digit format without spaces, parentheses, or dashes.
In the LIDB Name column, enter the name that you want to be displayed to called parties. Please note the following requirements:
It cannot exceed 15 characters, including spaces.
It cannot begin with a space, be a phone number, or contain words such as Unavailable or Blocked.
Only the following special characters are allowed:
. (period)
, (comma)
& (ampersand)
- (dash)
_ (underscore)
' (apostrophe / single quote)
In the LIDB Service Type column, indicate how the number is typically used. Type Business for business customers or Residential for residential customers.
In the LIDB Presentation column, type Allowed if you want to allow the caller information to be displayed to called parties, or Blocked if you want the caller information to be blocked by default.
Once you're done, save the file in the .csv format and return to the Upload Line Features page.
Drag and drop the file into the Choose a .csv file to import field or click Browse to search for it on your computer.
Enter an optional Customer order ID that can be used to identify any orders created as a result of this file import.
Click Import to upload your file. If you encounter any errors, please double-check that the formatting is correct. Errors may occur due to an incorrect file type (anything other than .csv), spaces in the file name, or formatting issues in the file itself.
Note: LIDB is billed as a non-recurring charge (NRC), which means it's applied when the LIDB submission is made, per telephone number (TN). This is a billable event regardless of whether the information has actually changed. For example, if LIDB information was submitted for 500 TNs, but it only changed on 10 of them, all 500 LIDB events will be billed.