A Customer Service Record (CSR) has all the details, such as your phone numbers and line features, that are used when submitting a port request. Although it's not required, we recommend that you request one, especially if you don't have all of the information needed to port away from the losing carrier.
Bandwidth can not provide a CSR for a Toll-Free number (TFN).
Note: If you choose to request a CSR from the losing carrier, you must do so after submitting your port request to Bandwidth.
Questions? Please open a ticket with your Bandwidth Support Team or hit us up at (855) 864-7776!