Yes! The process is more manual in nature than Bandwidth's standard number porting and the estimated porting time is 3-7 business days.
If you are a US toll free customer porting onto Bandwidth’s RespOrg, you are able to select your desired time for your order to activate, alongside requested due date.
Once your order gains FOC, you can choose to activate immediately via the Order Page or API. If you do not see this option when submitting your order or after your order has FOC and you were expecting to, please reach out to your Bandwidth Support Team. If you do not activate early, your order will activate at the set date and time.
Note: You're required to attach a fully completed Letter of Authorization (LOA) upon submission to avoid delays. Please remember to keep all the required pieces of the LOA intact.
LOAs come in many flavors, however they're all required to:
Have the end user's name and address that matches the losing carrier's records, as well as what's submitted on the order
Have an authorized signature
Be dated within 30 days from the current date
List porting phone number(s)
Here's an example of what a toll-free LOA looks like. Please feel free to use this as your template and change your branding as necessary.
Note: Some carriers (RespOrgs) require the LOAs for toll-free numbers to be branded with Bandwidth's information.
Note: CSRs are not available for Toll-Free numbers (TFNs).
Questions? Please open a ticket with your Bandwidth Support Team or hit us up at (855) 864-7776!