An expedite request is a customer-initiated request that aims to shorten the time frame of a specific porting request, such as a Firm Order Commitment (FOC) or cancellation. Typically, once the order is submitted through the Bandwidth App, we must wait 3 full business days before requesting an update from the losing carrier. To speed up the porting process, you may request an expedite.

Note: Expedite requests are not guaranteed and are subject to the losing carrier’s response times and availability. Expedites may also incur additional charges, which are outlined in your contract. By requesting and expedite, you accept all possible fees associated with it.

Once you've submitted your port-in order and your Port Order Number (PON) has been generated, you may submit an expedite request by opening a ticket with your Bandwidth Porting Team. The expedite ticket will then enter our high-priority queue to ensure we begin working on it as soon as possible, but you may also call 855-864-7776 (opt. 1) to have a member of the Bandwidth Porting Team look at it immediately.

We'll provide all updates regarding your expedite request via the ticket. If the losing carrier agrees to the expedite request, you'll see the order status reflect FOC with the earliest date available.

Note: We highly recommend that you provide a direct point of contact from the losing service provider's porting department that's willing to assist with the expedite.