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Brazil porting guide

Updated over 2 weeks ago

Details

Additional information

Country code

+55

Portability coverage

Toll-free

Carrier coverage

All carriers

Documentation required by Bandwidth

  • Letter of Authorization (LOA)

  • Recent invoice (dated within the last three months)

Mandatory information on the LOA:

  • Customer Name

  • Local Address

  • Account Number (often wholesale number account)

  • Authorized Name (person who signs the LOA)

Documentation template

Brazil LOA

Porting lead time

30 business days

Porting time window

12 PM to 2 PM local time

In the first hour, the port is being triggered with the losing carrier, who has to perform tests on their end before they can give us an update that the routing was completed.

In the second hour, we perform tests on our end (after receiving confirmation that the routing was completed) and, if successful, mark the request as complete.

Porting outside of business hours

Not supported

Downtime expectation

There are limited reachability issues on the numbers throughout the porting window.

Possible rejections

  • Incorrect end user details – this could mean the numbers are assigned to a different address or a different customer.

  • Incorrect configuration of numbers – this could mean that several numbers on one request actually belong to multiple customers; in such case, this request would need to be split.

  • Inactive numbers

The rejections are provided by the losing carrier after the port submission has been processed fully.

Porting holidays

  • New Year's Day

  • Carnival

  • Good Friday

  • Tiradentes Day

  • Labour Day

  • Corpus Christi

  • Independence Day

  • Our Lady of Aparecida

  • All Souls' Day

  • Republic Day

  • Black Consciousness Day

  • Christmas Day

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