Bandwidth

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UK Geographic and Non-Geographic CLOA.docx

UK Mobile LOA.doc

UK LOA Guide.docx

United Kingdom porting guide

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url(https://downloads.intercomcdn.com/i/o/uhblyz1g/809840/e6a7b334f1d1b873056df6f90a26/9c1385517cbc8860981a2e72e3ad310f.png)

	Details	Additional information
Country code	+44
Portability coverage	Geographic National Toll-free Mobile
Carrier coverage	Geographic: Gamma Telecom Global Crossing / Level 3 Magrathea Mintaka Simwood Telephony Services / AQL Wholesale Verizon Vodafone Virgin Media KCOM COLT BT National and toll-free: BT Colt Gamma Telecom Mintaka Magrathea Simwood Vodafone Virgin Media Mobile: All carriers	In the UK, carriers are required to have a portability agreement to perform operations with each other. The agreements are per number type.
Documentation required by Bandwidth	Letter of Authorization (LOA) Recent invoice (dated within the last three months)	The UK LOA template is provided by the regulator and therefore can't be altered. For UK mobile, there's a separate LOA template.
Documentation templates	UK Geographic and Non-Geographic LOA UK Mobile LOA UK LOA Guide	The UK LOA Guide is for guidance only.
Porting lead time	22 business days
Porting time window	10 AM to 12 PM
Port activation timeline	The porting activation window is 10 AM to 12 PM for geographic, national, and toll-free numbers. Note: For mobile numbers, the routing can take an additional day to update. An update is provided.	In the first 30 minutes, the port is being triggered with the losing carrier. The carrier then has 1 hour after the allotted time to perform tests on their side and provide us an update that the routing has completed. The last 30 minutes is our window (after receiving confirmation of the routing completion notice), to perform tests on our end and if successful, we mark the request completed.
Porting outside of business hours	Porting outside of business hours is not generally supported by the carriers. A manual request has to be presented to the losing carrier to check if they have resources available to support.
Downtime expectations	Downtime is expected during the routing switch within the porting window.
Possible rejections	Incorrect postcode Incorrect number configuration Insufficient lead time The main billing number incorrect Associated lines
Porting holidays	New Year’s Day Good Friday Easter Monday Early May Bank Holiday Spring Bank Holiday Summer Bank Holiday Christmas Day Boxing Day	A porting freeze is implemented during the Christmas period. It changes every year and can differ per carrier.