Bandwidth

United Kingdom porting guide

<a href="https://www.bandwidth.com/legal/" target="_blank" rel="nofollow noopener noreferrer">Legal</a> | <a href="https://www.bandwidth.com/privacy/" target="_blank" rel="nofollow noopener noreferrer">Privacy</a> | +1 855 864 7776

Service Status

Developers

Release Notes

Resources

Blog

Glossary

Regulations

Coverage

Payments

Login

Find answers and get help from Intercom Support and Community Experts

This site employs cookies and other technologies that we and our third party vendors use to monitor and record personal information about you and your interactions with the site (including content viewed, cursor movements, screen recordings, and chat contents) for the purposes described in our Cookie Policy. By continuing to visit our site, you agree to our {websiteTermsLink}, {privacyPolicyLink} and {cookiePolicyLink}.

This site uses cookies and similar technologies ("cookies") as strictly necessary for site operation. We and our partners also would like to set additional cookies to enable site performance analytics, functionality, advertising and social media features. See our {cookiePolicyLink} for details. You can change your cookie preferences in our Cookie Settings.

We use cookies to make our site work and also for analytics and advertising purposes. You can enable or disable optional cookies as desired. See our {cookiePolicyLink} for more details.

Advertising cookies are set by our advertising partners to collect information about your use of the site, our communications, and other online services over time and with different browsers and devices. They use this information to show you ads online that they think will interest you and measure the ads' performance. Social media cookies are set by social media platforms to enable you to share content on those platforms, and are capable of tracking information about your activity across other online services for use as described in their privacy policies.

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

These cookies are necessary for the website to function and cannot be switched off in our systems.

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.

You have the right to opt out of the sale of your personal information. See our {cookiePolicyLink} for more details about how we use your data.

Your Privacy Choices

We use cookies to enhance your experience. You can customize your cookie preferences below. See our {cookiePolicyLink} for more details.

Cookie Settings

Link, Press control-option-right-arrow to exit

Empty Help Center

Uh oh. That page doesn’t exist.

Disappointed

Neutral

Smiley

Thinking...

Searching through sources...

Analyzing...

Tickets submitted through the messenger or by a support agent in your conversation will appear here.

No tickets created by you

Try using different keywords or checking for typos.

No tickets found

Title

Track the progress of all tickets related to your company.

Tickets portal.

{assigneeName} needs more information from you

Tickets

No access to tickets portal

English

url(https://downloads.intercomcdn.com/i/o/uhblyz1g/809840/e6a7b334f1d1b873056df6f90a26/9c1385517cbc8860981a2e72e3ad310f.png)

	Details	Additional information
Country code	+44
Portability coverage	Geographic National Toll-free Mobile
Carrier coverage	Geographic: Gamma Telecom Global Crossing / Level 3 Magrathea Mintaka Simwood Telephony Services / AQL Wholesale Verizon Vodafone Virgin Media KCOM COLT BT National and toll-free: BT Colt Gamma Telecom Mintaka Magrathea Simwood Vodafone Virgin Media Mobile: All carriers	In the UK, carriers are required to have a portability agreement to perform operations with each other. The agreements are per number type.
Documentation required by Bandwidth	Letter of Authorization (LOA) Recent invoice (dated within the last three months)	The UK LOA template is provided by the regulator and therefore can't be altered. For UK mobile, there's a separate LOA template.
Documentation templates	UK Geographic and Non-Geographic LOA UK Mobile LOA
Porting lead time	22 business days
Porting time window	10 AM to 12 PM
Port activation timeline	The porting activation window is 10 AM to 12 PM for geographic, national, and toll-free numbers. Note: For mobile numbers, the routing can take an additional day to update. An update is provided.	In the first 30 minutes, the port is being triggered with the losing carrier. The carrier then has 1 hour after the allotted time to perform tests on their side and provide us an update that the routing has completed. The last 30 minutes is our window (after receiving confirmation of the routing completion notice), to perform tests on our end and if successful, we mark the request completed.
Porting outside of business hours	Porting outside of business hours is not generally supported by the carriers. A manual request has to be presented to the losing carrier to check if they have resources available to support.
Downtime expectations	Downtime is expected during the routing switch within the porting window.
Possible rejections	Incorrect postcode Incorrect number configuration Insufficient lead time The main billing number incorrect Associated lines
Porting holidays	New Year’s Day Good Friday Easter Monday Early May Bank Holiday Spring Bank Holiday Summer Bank Holiday Christmas Day Boxing Day	A porting freeze is implemented during the Christmas period. It changes every year and can differ per carrier.