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Spain porting guide

Details

Additional information

Country code

+34

Portability coverage

  • Geographic

  • Toll-free

Carrier coverage

All carriers

This is often subject to change as some carriers are not equipped to use the Spanish porting tool.

Documentation required by Bandwidth

  • Letter of Authorization (LOA)

  • Last invoice

Invoices are needed for port disputes.

Documentation templates

The English translation is for guidance only.

Porting lead time

10 business days

Porting time window

12 AM to 2 PM for the routing update

Some carriers will route earlier than this porting window.

Port activation timeline

The porting window is 12 PM to 2 PM CET

  1. In the first 30 minutes, the port is being triggered with the losing carrier.

  2. The carrier then has 1 hour after the allotted time to perform tests on their side and provide us an update that the routing has completed.

  3. The last 30 minutes is our window (after receiving confirmation of the routing completion notice), to perform tests on our end and if successful, we mark the request completed.

Porting outside of business hours

Not supported

Downtime expectations

No downtime occurs and we typically don't experience any post-port issues in Spain.

Possible rejections

  • Numeracion no asignada ni portada al operador donante – number not assigned to the Donor carrier

  • Tipo de Acceso Incorrecto – access type incorrect (there are 3 access types in Spain - Single, Multi, RED)

  • Otras causas acordadas por operadores – other causes based on internal reasons from the losing operator

  • Falta de correspondencia entre numeración y NIF/CIF del abonado del revendedor – incorrect end user details, not specifically the NIF/CIF

  • Falta de validación por parte del operador revendedor – lack of validation by the reseller

In Spain, Bandwidth receives rejections based on the rejection reasons available to carriers via the Spanish Porting Platform.

Porting holidays

  • New Year’s Day (Año Nuevo)

  • Good Friday (Viernes Santo)

  • Labor Day (Día del Trabajo (also referred to as Worker’s Day)

  • Assumption of Mary (Asunción de la Virgen)

  • Spain’s National Day (also referred to as Columbus Day)

  • All Saints’ Day (Fiesta de Todos los Santos)

  • Spanish Constitution Day (Día de la Constitución)

  • Immaculate Conception (La Inmaculada Concepción)

  • Christmas (Navidad)

  • Christmas Holiday

Attachment icon
Spain LOA.doc
Attachment icon
Spain LOA English Translation (For Reference Only).doc
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