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Singapore porting guide

Updated over 2 weeks ago

Details

Additional information

Country code

+65

Portability coverage

Geographic

Carrier coverage

  • Singtel

  • Starhub

  • TPG

  • MyRepublic

  • Verizon

  • Superinternet

  • M1

Documentation required by Bandwidth

  • Letter of Authorization (LOA) with the end user entity letterhead

  • POA form (from M1)

  • Latest invoice

  • The LOA should be signed by the customer, who is currently registered with the losing carrier.

  • The company stamp is mandatory on the POA document.

Documentation templates

Porting lead time

25 business days

Porting time window

2 PM to 4 PM local time

Porting outside of business hours

Not supported

Downtime expectations

Limited

Possible rejections

  • Incorrect end user details

  • Inactive number

  • Incorrect documentation

  • Incorrect company stamp

  • Multiple options can be selected

Porting holidays

  • New Year's Day

  • Lunar New Year's Day

  • Second Day of the Lunar New Year

  • Good Friday

  • Hari Raya Puasa

  • Labour Day

  • Vesak Day

  • Hari Raya Haji

  • National Day

  • Deepavali

  • Deepavali day off

  • Christmas Day

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