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Portugal LOA.docx

Portugal porting guide

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url(https://downloads.intercomcdn.com/i/o/uhblyz1g/809840/e6a7b334f1d1b873056df6f90a26/9c1385517cbc8860981a2e72e3ad310f.png)

	Details	Additional information
Country code	+351
Portability coverage	Geographic National Toll-free
Carrier coverage	All carriers
Documentation required by Bandwidth	Letter of Authorization (LOA) Copy of the latest invoice Copy of the end user’s (for residential ports) or legal representative's (for business ports) photo ID	CVP (Migration Code) is a mandatory requirement for the portability process. The photo ID should match that of the person indicated on the LOA.
Documentation templates	Portugal LOA
Porting lead time	19 business days
Porting time window	10 AM to 12 PM
Port activation timeline	10 AM to 12 PM	In the first 30 minutes, the port is being triggered with the losing carrier. The carrier then has 1 hour after the allotted time to perform tests on their side and provide us an update that the routing has completed. The last 30 minutes is our window (after receiving confirmation of the routing completion notice), to perform tests on our end and if successful, we mark the request completed.
Porting outside of business hours	Not supported
Downtime expectations	Limited and can differ per carrier
Possible rejections	Incorrect CVP code Incorrect end user details DID is part of a range that can't be ported (this relates to the customer’s installation with their current carrier)	Bandwidth, as the gaining carrier, is not provided with any additional details regarding the configurations with losing carriers.