Skip to main content

Luxembourg porting guide

Details

Additional information

Country code

+352

Portability coverage

All area codes are available in the Bandwidth App.

Carrier coverage

We offer portability with all carriers.

Documentation required by Bandwidth

  • Letter of Authorization (LOA)

  • Recent invoice (dated within the last three months)

  • The main number should be present on the invoice.

  • The customer account number is also required on the LOA since it has to be submitted to the losing carrier.

Documentation templates

The English translation is for guidance only.

Porting lead time

9 business days

Porting time window

10 AM to 12 PM

Port activation timeline

10 AM to 12 PM

  1. In the first hour, the port is being triggered with the losing carrier, and they are performing tests on their side before they can provide us an update that the routing has completed.

  2. The last hour is our window (after receiving confirmation of the routing completion notice), to perform tests on our end and if successful, we mark the request completed.

Porting outside of business hours

Not supported

Routing updates and announcements take place only during business hours.

Downtime expectations

Limited and can differ per losing carrier.

Possible rejections

  • Incorrect end user details – name or account number mismatch with the losing carrier (rejection reason Other_User)

  • Number is incorrect – this means the number submitted is not correct and pertains to the number configurations, i.e., main number/extension (rejection reason Affected)

  • Luxembourg has numbers of varying lengths since there are main numbers and extensions.

  • The invoice should list the main number.

  • Only the end user will be able to advise us of the extensions associated with a range – this can be clarified with their current carrier. However, extensions have to be created and requested in full blocks 0-9, 00-99, 000-999 (the extensions not in use are to be canceled once provisioned).

Attachment icon
Luxembourg LOA.odt
Attachment icon
Luxembourg LOA (English Translation - Guide Only).odt
Did this answer your question?