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Germany porting guide

Updated over 2 weeks ago

Details

Additional information

Country code

+49

Portability coverage

  • Geographic

  • Toll-free

  • Shared cost

Carrier coverage

All carriers locally

Documentation required by Bandwidth

  • Letter of Authorization (LOA) (use separate templates for geographic and toll-free numbers

  • Last invoice (must be dated within the last three months)

  • BNetzA number allocation certificate (only required for toll-free and shared cost requests)

Documentation templates

The English translation is for guidance only.

Porting lead time

45 business days

Lead time can be shorter if the end user has an agreement with the losing carrier to port out their numbers without any contractual obligations.

Porting time window

  • 6 AM to 12 PM for geographic numbers

  • 2 PM to 4 PM for toll-free and shared-cost numbers

Both time windows are defined by the regulator.

Port activation timeline

  • 6 AM to 12 PM for geographic and national numbers

  • 2 PM to 3 PM for non-geographic numbers

Porting outside of business hours

Not supported

Downtime expectations

Limited and can differ per losing carrier

Possible rejections

  • Incorrect details – the end user needs to correct the name or address.

  • Missing or incorrect company stamp or signature on the LOA – the end user needs to add/correct the company stamp and/or signature on the LOA.

  • Incorrect number configuration – the most common rejection reason in Germany. The end user needs to clarify the rejection with the losing carrier.

  • Inactive numbers

Porting holidays

  • New Year’s Day (Neujahrstag)

  • Good Friday (Karfreitag)

  • Easter Monday (Ostermontag)

  • Labor Day (Maifeiertag)

  • Ascension Day (Christi Himmelfahrt, 40 days after Easter)

  • Whit Monday (Pfingstmontag) – the seventh Monday after Easter, also called Pentecost Monday

  • Day of German Unity (Tag der Deutschen Einheit)

  • Reformation Day (Reformationstag) – generally a regional holiday in Brandenburg, Mecklenburg-Western Pomerania, Saxony, Saxony-Anhalt, and parts of Thuringia.

  • Christmas Day (Weihnachtstag)

  • Saint Stephen’s Day (Stephanstag) – also known as the second day of Christmas

  • New Year’s Eve

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