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Australia porting guide

Updated over 2 weeks ago

Details

Additional information

Country code

+61

Portability coverage

  • Geographic

  • Toll-free

  • Shared-cost toll-free

Carrier coverage

Geographic and toll-free:

  • AAPT/Powertel

  • ACMA (1300/1800 only-verification required)

  • Chime iiNet

  • Gotalk

  • Internode

  • Optus

  • Primus

  • Soul TPG

  • Symbio

  • Telstra

  • Verizon

Documentation required by Bandwidth

  • Letter of Authorization (LOA)

  • Recent invoice (dated within the last three months)

Mandatory information on the LOA:

  • Customer Name

  • Local Address

  • Account Number (often wholesale number account)

  • Authorized Name (person who signs the LOA)

Documentation templates

Australia LOA

Porting lead time

35 business days

The lead times in Australia are longer due to multiple validation stages:

  1. Pre-validation

  2. Electronic submission

  3. Acceptance/booking

Porting time window

8 AM to 10 AM AET

Complex ports are scheduled between 8 AM and 3 PM AET, with an additional 2-hour window available afterward.

Port activation timeline

8 AM to 10 AM AET

  1. In the first hour, the port is being triggered with the losing carrier, and they are performing tests on their side before they can provide us an update that the routing has completed.

  2. The last hour is our window (after receiving confirmation of the routing completion notice), to perform tests on our end and if successful, we mark the request completed.

Porting outside of business hours

Not supported

Downtime expectations

There are reachability issues on the numbers throughout the porting window.

Possible rejections

  • Incorrect end user details – this could mean the numbers are assigned to a different address or a different customer.

  • Incorrect configuration of numbers – this could mean that several numbers on one request actually belong to multiple customers; in such case, this request would need to be split.

  • Inactive numbers

The rejections are typically received during the pre-validation stage.

Porting holidays

  • New Year's Day

  • Australia Day

  • Canberra Day

  • Good Friday

  • Easter Monday

  • Anzac Day

  • Reconciliation Day

  • King’s Birthday

  • Labour Day

  • Christmas Day

  • Boxing Day

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