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Australia LOA.doc

Australia porting guide

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url(https://downloads.intercomcdn.com/i/o/uhblyz1g/809840/e6a7b334f1d1b873056df6f90a26/9c1385517cbc8860981a2e72e3ad310f.png)

	Details	Additional information
Country code	+61
Portability coverage	Geographic Toll-free Shared-cost toll-free
Carrier coverage	Geographic and toll-free: AAPT/Powertel ACMA (1300/1800 only-verification required) Chime iiNet Gotalk Internode Optus Primus Soul TPG Symbio Telstra Verizon
Documentation required by Bandwidth	Letter of Authorization (LOA) Recent invoice (dated within the last three months)	Mandatory information on the LOA: Customer Name Local Address Account Number (often wholesale number account) Authorized Name (person who signs the LOA)
Documentation templates	Australia LOA
Porting lead time	35 business days	The lead times in Australia are longer due to multiple validation stages: Pre-validation Electronic submission Acceptance/booking
Porting time window	8 AM to 10 AM AET	Complex ports are scheduled between 8 AM and 3 PM AET, with an additional 2-hour window available afterward.
Port activation timeline	8 AM to 10 AM AET	In the first hour, the port is being triggered with the losing carrier, and they are performing tests on their side before they can provide us an update that the routing has completed. The last hour is our window (after receiving confirmation of the routing completion notice), to perform tests on our end and if successful, we mark the request completed.
Porting outside of business hours	Not supported
Downtime expectations	There are reachability issues on the numbers throughout the porting window.
Possible rejections	Incorrect end user details – this could mean the numbers are assigned to a different address or a different customer. Incorrect configuration of numbers – this could mean that several numbers on one request actually belong to multiple customers; in such case, this request would need to be split. Inactive numbers	The rejections are typically received during the pre-validation stage.
Porting holidays	New Year's Day Australia Day Canberra Day Good Friday Easter Monday Anzac Day Reconciliation Day King’s Birthday Labour Day Christmas Day Boxing Day